스팀 링크가 안돼요

[Zi]

스팀 링크를 이용해서 아이패드에서 하고싶은데 페어링이 완료되어도
아이패드 화면(‘팁: 아이콘을 탭하여 설정을 조절할 수 있습니다’가 나오고 기어가 돌아가는 화면)에서 다음으로 넘어가지 않고
컴터 화면이 아이패드에 나오지 않아요.
소리만 나옵니다.
어떻게 해결할 수 있을까요?

[Team17_Assist]

Hi Zi,

We're sorry to hear you're having this issue.

To confirm, are you trying to use the remote play anywhere feature?
If so, you can find information on how to use this here.

Do let us know!

Regards,
Team17 Support

[Zi]

나는 이것 또한 시도해보았습니다.
이 때에는 호스트가 게임을 시작했음에도 불구하고
게스트의 아이패드에서는 ‘잠시만 기다리라는 안내(호스트가 바쁜 관계로 입력이 일시적으로 비활성화 되었습니다)’가 나오며
아무런 변화가 없습니다.

Originally posted by Team17_Assist:

Hi Zi,

We're sorry to hear you're having this issue.

To confirm, are you trying to use the remote play anywhere feature?
If so, you can find information on how to use this here.

Do let us know!

Regards,
Team17 Support

[Team17_Help]

Hey, Zi!

Thanks for coming back.

This time we would like to know if there are some other apps or programs running in the background? If so, please make sure that only Steam and the game are running.

Also, please make sure there are no controllers or headsets connected that can prevent Steam and game launching normally.

Get back to us when you can.

Regards,
Team17 Support

[Zi]

당신의 답변에 감사합니다.
하지만 해결되지 않았습니다.

나는 다른 모든 프로그램을 종료한 뒤 시도해보았지만 여전히 되지 않습니다.
또한 나는 어떠한 컨트롤러나 헤드셋도 연결하지 않았습니다.
오로지 노트북으로만 게임을 실행했습니다.

그럼에도 여전히 호스트가 바쁘다는 안내가 나오고 더이상 진행되지 않습니다.

혹시나 도움이 될지 모르겠지만
호스트 기기는 mac 15.0이고 스팀의 모든 업데이트를 마쳤습니다.

Originally posted by Team17_Help:

Hey, Zi!

Thanks for coming back.

This time we would like to know if there are some other apps or programs running in the background? If so, please make sure that only Steam and the game are running.

Also, please make sure there are no controllers or headsets connected that can prevent Steam and game launching normally.

Get back to us when you can.

Regards,
Team17 Support

[Team17_Help]

Hiya, Zi!

Thanks for letting us know the current status of the situation.

Next try, please follow these steps:

• Refresh Remote Play in Steam settings. To do this:
  
  1. Start by opening up the Steam app on both, your Mac and your iPad.
     
  2. Once you’ve logged in, click on the Steam button at the top-left corner of your screen and select Settings.
     
  3. A window of all the different Steam settings should pop up on your screen, navigate to Remote Play.
     
  4. Uncheck Enable Remote Play and click on OK to save your changes.
     
  5. Restart both of your devices and open up Steam again. Now, repeat Steps 1 to 4 except leave the Enable Remote Play option checked.
     
• Whitelist Steam on your firewall/antivirus.
  
• Make sure you are not using Steam’s Beta Program.
  
• Make sure Steam is up to date.
  
• Reinstall Steam.

Once you’re done with that, go ahead and try again to see if the error is still there. Remote Play should hopefully be working properly now,

We will be around waiting for your results.

Regards,
Team17 Support

[Zi]

고맙습니다.
리모트 플레이를 통해 게스트에게 링크를 보내고 초대가 완료되면 게스트가 나타납니다.
그러나 게임을 시작해도 게스트의 패드에는 ‘호스트가 바쁘다’는 안내가 나오고 진전이 없습니다.

Originally posted by Team17_Help:

Hiya, Zi!

Thanks for letting us know the current status of the situation.

Next try, please follow these steps:

• Refresh Remote Play in Steam settings. To do this:
  
  1. Start by opening up the Steam app on both, your Mac and your iPad.
     
  2. Once you’ve logged in, click on the Steam button at the top-left corner of your screen and select Settings.
     
  3. A window of all the different Steam settings should pop up on your screen, navigate to Remote Play.
     
  4. Uncheck Enable Remote Play and click on OK to save your changes.
     
  5. Restart both of your devices and open up Steam again. Now, repeat Steps 1 to 4 except leave the Enable Remote Play option checked.
     
• Whitelist Steam on your firewall/antivirus.
  
• Make sure you are not using Steam’s Beta Program.
  
• Make sure Steam is up to date.
  
• Reinstall Steam.

Once you’re done with that, go ahead and try again to see if the error is still there. Remote Play should hopefully be working properly now,

We will be around waiting for your results.

Regards,
Team17 Support

[Team17_Service]

Hi again Zi,

Thank you for the update.

Can you try to disable Steam Overlay for the game before you try Remote Play? If you're not familiar with the process, please, follow the steps below:

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Uncheck "Enable Steam Overlay while in-game"

Please let us know if the steps above resolve the problem or if you need further assistance.

Get back to us when you can.

Regards,
Team17 Support

[Zi]

안녕하세요.
나는 당신의 안내를 실행하였다.
그런데 설정을 바꾼 후 게임에서 어떻게 remote play anywhere를 실행할 수 있습니까?
나는 스팀 링크를 이용해 페어링을 하여야 합니까?

Originally posted by Team17_Service:

Hi again Zi,

Thank you for the update.

Can you try to disable Steam Overlay for the game before you try Remote Play? If you're not familiar with the process, please, follow the steps below:

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Uncheck "Enable Steam Overlay while in-game"

Please let us know if the steps above resolve the problem or if you need further assistance.

Get back to us when you can.

Regards,
Team17 Support

[Team17_Service]

Hi again Zi,

Unfortunately, that kind of assistance falls out of our scope, we recommend to contact Steam support for more information.

Regards,
Team17 Support