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We're sorry to hear you're having this issue with playing online.
• Are you both playing on the same internet connection or different connections from different locations?
So we can ensure you have the best connection, can you please BOTHfollow the steps in this article[team17.helpshift.com], and reach out to your Internet Service Provider (ISP) to open your NAT?
If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:
- What country are you currently living in?
- Steam Download Region (Steam Settings, Downloads)
- What is your internet speed? Internet Speed Test[www.speedtest.net]
- Are you using a VPN?
- What is your NAT set to?
We look forward to hearing back from you.Regards,
Team17 Support