join game

[mimimimimi]

i can't invite my friends on overcooked2, it says there is a network problem but I can join game that he invites me ?

[mimimimimi]

I can't invite my friend on macos x

Hello T17, I play overcooked 2 from macos x and I can't invite my friend playing on PC
I invited him or he invited me, I see the popup this session is not existed.
Thanks for your support

[Team17_Assist]

Hi mimimimimi,

We're sorry to hear you're having this issue with inviting.

Can you please confirm if you are both playing on Steam?
Are either of you on the cross-play branch on Steam?

Get back to us when you can.

Regards,
Team17 Support

[Team17_Assist]

Hi mimimimimi,

We're sorry to hear you're having this issue with the connection.

Can you please share with us a screenshot of the error that you receive?

To take a screenshot, please make sure, that you have Steam Overlay enabled in your game

1. Go to Steam -> Settings.
   
2. Click the In-Game tab.
   
3. Check "Enable Steam Overlay while in-game"
   
4. Go to Library.
   
5. Right-click on the game title and select Properties.
   
6. Under the General tab also make sure "Enable Steam Overlay while in-game" is checked.

In the game, press F12 to take a screenshot. Then press Shift+Tab to bring up the Steam overlay, and Upload your screenshot, make it public. Then simply include the URL of your screenshot on the forum (it should look something like "http...sharedfiles/filedetails/?id=...")

Get back to us when you can.

Regards,
Team17 Support

[mimimimimi]

hello T17, here is the screenshot https://steamcommunity.com/id/chichchoedtnt/screenshot/2420194856774299269/

[Team17_Assist]

Hi mimimimimi,

Thank you for sharing that with us.

Can you please confirm if this is happening on Windows or MAC?

Get back to us when you can.

Regards,
Team17 Support

[mimimimimi]

Hello T17,
This problem is happening on MacOS Ventura 13.4.1
Thanks for your caring
Regards, mimimimimi

[Team17_Assist]

Hi mimimimimi,

Thanks for confirming that for us.

Is your friend on Windows?
And are they also on Steam or are they on Epic?
Are either of you playing on the cross-play branch?

Get back to us when you can.

Regards,
Team17 Support

[mimimimimi]

Hello T17,
My friend is on Windows
They are also on Steam too
And we all play on the cross-play branch because we are all lagging when we play none beta
Regards, mimimimimi

[Team17_Assist]

Hi mimimimimi,

Thanks for your reply.

Can you please ask your Windows friend to do the following steps:

Follow the steps in this article[team17.helpshift.com], and reach out to their Internet Service Provider (ISP) to open their NAT?

Can they also please tell us the following information:

1. What country are you currently living in?
   
2. Steam Download Region (Steam Settings, Downloads)
   
3. What is your internet speed? Internet Speed Test[www.speedtest.net]
   
4. Are you using a VPN?
   
5. What is your NAT set to?

For yourself on MAC:

So we can ensure you have the best connection, can you please follow the steps below:

1. Check your broadband quality by running ping on Mac. You can find the steps here: https://www.macworld.com/article/671570/how-to-fix-wi-fi-on-mac.html

2. Reboot your router

3. Reboot your Mac

4. Disconnect Bluetooth.

• Click the Bluetooth icon at the top right (the runic B next to the Wi-Fi icon) and select Turn Bluetooth Off.

5. Forget the network

6. Turn off Airport, go to System Preferences > Network, then select Wi-Fi in the list on the left and then click Advanced. Select the network you wish to forget, press the (-) and agree to Remove. Once you've done this your Mac and other devices using your iCloud Keychain will not join that network. Then try connecting to the network again.

7. Check if your router is not overheating.

8. Check your router's location

• You will get a better signal if it's not on or near any large metal surfaces - so don't sit it on a filing cabinet, for example, and don't put it right next to a radiator. Move your laptop closer to your router and see if you get a signal from there.

9. Use Apple's Wireless Diagnostics

• Open Wireless Diagnostics. Either search for it using Spotlight (Cmd + spacebar), or hold Option/Alt and click on the Wi-Fi icon at the top right of the screen, then select Open Wireless Diagnostics.
• Before you click Continue to run a report, go to the menu and click on Window > Performance (or hit Alt + Cmd + 5)
• This will generate three graphs that will tell you about the transmission rate, signal quality, and signal and noise levels. If you monitor this for a few hours you may be able to identify whether there is a problem.

10. Change your Wi-Fi channel

11. Use the 5GHz band, if it's possible

We do hope this helps!

Regards,
Team17 Support