Black screen after downloading campfire cook off DLC :( Please help

[OreoKinderBueno]

Hi guys, I just purchased the campfire cookoff DLC and now when i launch overcooked 2, at the home page there is a black rectangle covering 3/4 of the screen. prior to this, overcooked 2 and the surf and turf DLC was working fine. Does anyone know what do i do?

[Team17_Assist]

Hi OreoKinderBueno,

We're sorry to hear you're having this issue!

So that we can better understand the problem and recommend a solution, we would like to request that you please send us your DxDiag information via the steps below: 

1. Hold down the Windows Key and press R 
   
2. The Run dialog should appear. Type dxdiag in the available text field. 
   
3. Click OK 
   
4. Click Save All Information 
   
5. Set the Save as type to Text File (*.txt) 
   
6. Save the file DxDiag.txt to your Desktop so it is easy to find. 
   
7. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as https://justpaste.it/ or http://pastebin.com/
   
8. Copy the link to your post and paste in your reply

Once we have this information, we will do our best to further assist you in resolving this matter.

Regards,
Team17 Support

[OreoKinderBueno]

Hi Team17Support,

I am currently using a MacBook, could you advise the steps for a MacBook?

Thank you!

[Team17_Assist]

Hey OreoKinderBueno,

Thanks for confirming that for us.

Please provide us with your System Information using the steps below:

1. Expand the Apple Menu by clicking the Apple icon in the top left of the screen
2. Select About This Mac
3. Copy the information provided into your SYSTEM INFORMATION section

Alongside this information, could you also provide confirmation that your system has been fully updated and the exact system model if known?

Do get back to us when you can!

Regards,
Team17 Support

[OreoKinderBueno]

Hi Team17,

Upon clicking System Information, there are a lot of sub-headers such as Hardware, Network, Software, and under those headers there are even more sub-headers.

I've copied and pasted the Hardware and Software at this link here: https://jpst.it/3EkpH

And yes I've already fully updated my system. Let me know if you need anymore information.

[Team17_Assist]

Hey OreoKinderBueno,

Thank you for sharing that with us.

Let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:

1. Right-click the game in your library
   
2. Go to 'Properties'
   
3. Go to the local files tab
   
4. Click 'Verify integrity of game files...'

Get back to us when you can.

Regards,
Team17 Support

[OreoKinderBueno]

Hi Team17,

I've followed the steps and it says Verification successful.

I did not download Overcooked from other sources but I bought it and downloaded it all from the Store here, including the DLC packs. I was playing the main version fine, including the Surf and Turf also turned out fine, only when I purchased the campfire cookoff DLC that the bug happened. Is there a bug with this DLC?

[nnnxy]

Hi, I came across a similar issue before, not sure if it's the same, but you can try:

Turn on the game and press “Shift + Tab” to open the steam interface in the game,
Click the “pin the screen” button on the top right corner to uncheck it.

I think the black rectangle is the steam in-game interface, it can be turned off now.

[OreoKinderBueno]

Omg @nnnxy

You are the best! You are right, I tried your method and it works!!! Major thanks!!

[nnnxy]

You are very welcome <(*￣▽￣*)/