게임 실행이 안됩니다

[[ ' w ']]

게임을 하려고 다운로드 받아서 실행하려고 했는데 실행이 되질 않습니다. 게임 첫 로딩 화면에서 멈추고 유니티 관령해서 오류가 뜨는데 충돌 파일(crash file)에 들어가서 보니 오류 코드가 '0xc0000005'인데 'd3d11.dll'이 문제의 파일인 것 같던데.. 게임 사양도 확인 하고 드라이버 업데이트 등등 인터넷에 돌아다니는 방법 전부를 해봤는데 실행이 되지를 않더군요.. 방법을 모르겠습니다.

[[ ' w ']]

나왔었던 error log를 첨부해둡니다.
https://justpaste.it/826f7

[Team17_Assistance]

Hello,

That error message is usually due to a specific version of Citrix that is known for causing crashes on startups with some games.

If this is the case, you can either uninstall Citrix Workspace if you do not need it or simply install the latest version:

1. Download and install the latest version of the app from this location[www.citrix.com]
   
2. Retest the game

If you do not have Citrix installed, would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it
   
4. Copy the link to your post

Regards,

Team17 Support

[[ ' w ']]

citrix를 다운 받고도 해결이 되지 않아서 댓글을 답니다. dxdiag 결과 첨부해 두었습니다.
https://justpaste.it/d8fa6

[Team17_Assist]

Hello,

Thanks for getting back to us.

Unfortunately, it does seem that your Intel UHD GPU is under the minimum specification for this title.
We would recommend you upgrade your machine to the minimum requirements listed below so that you can run the game with no issues.

(Taken directly from the Steam store page.)
System Requirements

MINIMUM:

1. OS: WIN7-64 bit
   
2. Processor: Intel i3-2100 / AMD A8-5600k
   
3. Memory: 4 GB RAM
   
4. Graphics: GeForce GTX 630 / Radeon HD 6570
   
5. DirectX: Version 11
   
6. Storage: 3 GB available space

RECOMMENDED:

1. OS: Win7 -64 bit
   
2. Processor: Intel i5-650 / AMD A10-5800K
   
3. Graphics: Nvidia GeForce GTX 650 / Radeon HD 7510
   
4. Sound Card: DirectX Compatible Sound Card

You can try uninstalling Citrix entirely and then test if the issue continues without it installed at all as this may help.

You can also try to install vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here.[support.microsoft.com]
   
2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
   
3. Reboot your PC and retest the game.

Our apologies for any confusion.

Regards,
Team17 Support