stuck on 'creating a session'

[axy]

when I(windows)play with my friend(macos) we get stuck on the creating a session page when we try playing multiplayer, once in a while. we are playing on the crossplay branch. we relaunch the game several times and it still does not work. we don't know what the problem is. please help

[Lyphya]

Same problem here please fix

[lorenzo]

same problem

[Heda]

we are having the same issue, three on steam one on epic

[amyleon033]

Ive been having this problem also for the past 3 hours.

[卑微区小花]

Same issue. Me and my girlfriend are using the cross-player beta version. Though it works for weeks, the team 17 "inviting a friend" function just stuck in the "creating a session"

[Lululayida44]

The problem we encountered is that both my friend(win) and I(mac) are using the Crossplay branch on steam. There was occasional lag before, but at least it works, and we were able to play online together. However,both of us were unable to enter the matching mode, nor play together, with a prompt of sth like "network connection error". We have also encountered one or two instances of getting stuck in "creating a session".

[axy]

me and my friend changed back to the normal branch. before my friend(mac) couldn't click anything and was stuck on the main screen but this time she could. we created a session and went in a game, but as soon as the game started she couldn't move and the timer was not counting down either. when she relaunched the spacebar didn't work and she was stuck on the main screen again.

[Team17_Assist]

Hi Everyone,

We're very sorry to hear you're all experiencing this issue when trying to play with friends on the cross-play branch.

We have received similar reports of from other players of this issue, so thank you all for sharing your report with us we greatly appreciate it.

We have now passed this over to the team to investigate further.
We're unable to give any timeframe on how long this may take to resolve, however, we hope for a fix as soon as possible.

Our apologies for any inconvenience this may cause in the meantime.

Thank you for your patience in this matter!

Regards,
Team17 Support

[Team17_Assist]

Hi Everyone,

This issue now looks to be resolved, can you please all try the game again and let us know if any issue continues?

Please allow for any invites to be sent / received (don't spam them) and allow for a moment for the game to load in.

Thank you for your patience!

Regards,
Team17 Support

[76561199096002708]

I have the same problem:( cross play branch and the original download...

[Team17_Assist]

Hi tiffanycheng99,

As mentioned above the issue should now be resolved.

If you're playing on the cross-play branch then any friends you want to play with who are also on Steam need to be on this branch as well.

Do get back to us if you continue to experience issues.

Regards,
Team17 Support

[Arless]

I had the same issue and flushing my dns its worked, u can check this guide https://www.whatsmydns.net/flush-dns.html#windows-10

[Dalscar]

Escrito originalmente por Team17_Assist:

Hi tiffanycheng99,

As mentioned above the issue should now be resolved.

If you're playing on the cross-play branch then any friends you want to play with who are also on Steam need to be on this branch as well.

Do get back to us if you continue to experience issues.

Regards,
Team17 Support

Hello, me and 2 friends facing similar issue when creating new session for online play. All 3 of us tried hosting using the invite button on team17 but got stuck at "creating a session". All 3 of us are using steam account only. no cross-play involved.

[Team17_Helper]

Hey Dalscar!

We're really sorry to hear that you're running into connection issues with your friends. We totally understand how frustrating that can be!

To help you out, could you take a moment to check out the steps in this article [team17.helpshift.com]? Also, it might be a good idea to contact your Internet Service Provider (ISP) about opening your NAT—this could make a difference for you and your friends!

If you’re still having trouble after trying those steps, we’d love to gather a bit more info from you. When you have a chance, could you let us know:

1. What country you’re in?
   
2. Your Steam Download Region (you can find that in Steam Settings under Downloads)
   
3. Your internet speed (you can check it with this Internet Speed Test[www.speedtest.net])
   
4. Whether you’re using a VPN?
   
5. What your NAT setting is?

We look forward to hearing back from you soon!

Regards,
Team17 Support