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Sorry to hear that this is happening - let's try to check your game installation to make sure that there are no corrupted files causing the problem. To do this:
- Right-click on the game in your Steam Library, choose Properties, switch to the Local Files tab and press Verify integrity of game files...
- Attempt to run the game to see if the issue is resolved
Regards,Team17 Support
These specific skins will need you to complete some of the DLC levels before unlocking them, can you give that a go?
Regards,
Team17 Support
That is right - for those chefs you have to specifically finish the levels of the DLC to unlock them. Might contain some spoilers, but you can find the full list of chefs in this unofficial website:
https://steamah.com/overcooked-2-all-chefs-and-how-to-unlock-them/
Regards,
Team17 Support
Thank you for getting back to us.
To unlock the Owl skin you need to complete level 3-1, after doing this the Owl skin should unlock for you.
If you have done this and the skin still has not unlocked can you please send us a screenshot of you completing this level and then a screenshot of the Owl skin still being locked in the character menu?
We look forward to your reply.
Regards,
Team17 Support
Thanks for getting back to us - absolutely no worries at all!
We're really glad you were able to locate your Owl skin :)
Please don't hesitate to reach out in the future should you have any further queries or require any further assistance - we're always happy to help!
Regards,
Team17 Support