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Sorry to hear that you are having this issue - we are unsure of what you have already tried, but please check the bellow troubleshooting steps:
- Can you please make sure that your Steam is not offline and is set online?
Please also make sure you're not showing offline on your friend's list as well.
- Try removing and re-adding your friend and testing the game.
- Please follow the steps in the links below:
Troubleshooting Network Connectivity
Clear download cache
- Flush your DNS Cache
- Can you please ensure your NAT (Network Address Translation) is set to Open or Moderate? You will need to contact your ISP or router manufacturer for information on how to perform these steps.
If you are still experiencing connection issues after performing the steps in the links above and opening your NAT can you please tell us the following information?
What country are you currently living in?
Steam Download Region (Steam Settings, Downloads)
What is your internet speed? Internet Speed Test
Are you using a VPN?
What is your NAT set to?
Regards,
Team17 Support
Thanks for getting in touch - sorry to see you're experiencing the same issue.
So we can ensure you have the best connection, can you please follow the steps in the article below, and reach out to your Internet Service Provider (ISP) to open your NAT?
- Troubleshooting Network Connectivity[team17.helpshift.com]
If you are still experiencing connection issues after performing the steps in the article provided above and opening your NAT, can you please tell us the following information:- What country are you currently living in?
- Steam Download Region (Steam Settings, Downloads)
- What is your internet speed? You can find this here: https://www.speedtest.net/
- Are you using a VPN?
- What is your NAT set to?
Thanks in advance for any further information you can provide - get back to us when you can.Regards,
Team17 Support