Unable to play Overcooked!2

[Who_Is_Sun]

I recently bought the game and then launched it. When I did, I got to that screen that shows the message "press A button/space to continue". When I pressed space, my screen suddenly turned black. I still could hear the game's music, but my screen was completely black and I had to close the game. I tried many solutions from this forum, but none of them seemed to work. I even tried to play on a really low resolution, but the game was really ugly and I couldn't really see anything. My monitor is a ultra wide one. Have anyone experienced this kind of problem before and could resolve it?

[Team17_Assistance]

Greetings Who_Is_Sun,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[Who_Is_Sun]

Okay! thanks for your answer! Here it is: https://justpaste.it/8fsxh

[Team17_Assistance]

Greetings Who_Is_Sun,

Thanks for that - can you please try to turn off your Xbox overlay and retest? To do this:

1. Open the Settings app by pressing the Windows Key + I
   
2. Go to the Gaming section
   
3. Select Game bar from the menu on the left and disable Record game clips, screenshots and broadcasting using Game bar option
   
4. Retest

Regards,

Team17 Support

[Who_Is_Sun]

Hey! I tried to turn off my Xbox game bar and retested. At first, it worked, but my pc really overheated and I had turn it off (the pc). It is really strange because in my radeon app, it says that my hardware is perfect for playing this game, so the overheating is strange. I tried to open again yesterday but, for some reason, the problem happened again! I checked to make sure my Xbox game bar was disabled, and it really was.

[Team17_Assist]

Hey Who_Is_Sun,

Thanks for your reply.

Can you please follow the steps in the link to perform a clean boot[support.microsoft.com]?
A clean boot is being used to start your Windows device using a minimal set of drivers and start-up programs.

Windows 10:

1. Press Ctrl+Shift+Esc to open the Task Manager.
   
2. Click More Details.
   
3. Select the Startup tab.
   
4. Right-click on each item and select Disable.
   
5. On the Services tab click to select the Hide all Microsoft services checkbox, and then tap or click Disable all.
   
6. Restart the computer.

Once this is done please launch the game to see if the issue still continues.

To re-enable your start-up programs:

1. Follow the steps above again but at steps 3 and 5 right-click and enable all of your programs and services again.
   
2. Then click Apply and restart your computer.

Get back to us when you can.

Regards,
Team17 Support

[Who_Is_Sun]

Thanks for replying!
I tried to do step 5, but when I opened the Task Manager and then went into Services tab, I didn't see any checkbox, so I couldn't complete the step. Is this an item I had to find?

[Team17_Assist]

Hey Who_Is_Sun,

Thanks for getting back to us.

Can you please use the following link and follow the steps to do this:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Different versions of windows have some different steps.

We hope this helps!

Regards,
Team17 Support

[Who_Is_Sun]

Hey!
After a long time, I finally tried to perform a clean boot. I followed all the steps above, but got no success. The problem still continues, and I can't play the game. After pressing space to enter the game, my screen just turns black and I can't see anything at all... I always have to close the game in order to get my screen back to normal. Sorry for the long time without a response :)

[Team17_Assistance]

Greetings Who_Is_Sun,

Due to the time elapsed, would it be possible to see your updated system information? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[Who_Is_Sun]

https://justpaste.it/49jzl
Here it is :)

[Team17_Assistance]

Greetings Who_Is_Sun,

Thanks for that - everything seems okay but let's check that your AMD drivers are up to date:

1. Go to http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
   
2. Install ‘AMD Driver Autodetect’ application.
   
3. Select yes on to allow the application to run if the prompt appears.
   
4. Select ‘Download Now’ and follow the steps to install the driver.
   
5. Restart your computer, if necessary after the installation of drivers.

Regards,

Team17 Support

[Who_Is_Sun]

Thanks for your reply!
I tried that, although I already have the driver and it is updated (version 21.6.1).
The problem, unfortunately, continues. I do not have much knowledge, but maybe the game is not compatible with ultra wide monitors? I don't really know...

[Team17_Assist]

Hey Who_Is_Sun,

Thanks for trying those steps.

What resolution are you trying to play the game in?
Can you try playing in a standard HD 1920x1080p resolution and test the game?

If this does not help, please can you try the following:

Install vcredist packages directly from the Microsoft page:

1. Go to the Microsoft official download page here.[support.microsoft.com]
   
2. Install packages for Visual Studio 2015, 2017, and 2019. You will need to install two files: x86 and x64.
   
3. Reboot your PC and retest the game.

We're looking forward to hearing back from you.

Regards,
Team17 Support