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Overcooked! 2 > Report a Problem > Topic Details
valgrind Jul 28, 2021 @ 4:33am
Mac mini M1 no sound
OVERVIEW:
There is no sound at all when playing Overcooked! 2 while the other program sounds normal.

My computer:
Mac mini (Apple M1 chip, 2020)
macOS Big Sur ver 11.3
Memory 16 GB

STEPS:
Launch the game and there is no sound.
OR
Launch the game
Play/navigate to campaign and no sound.

RESULT:
no sound at all even using a headphone or other speakers.

EXPECTED RESULT:
The sound should work.
A developer of this app has marked a post as the answer to the topic above.
Click here to jump to that post.
Originally posted by valgrind:
Hi,

my workaround is to connect with a wireless headphone first, then start the game. After that, I can select another output (or speaker) and the sound is working normally.

If I don't connect the wireless headphone first, the sound is just not working (no sound). I've tried other combinations, nothing works. This is the only workaround that works on my side.

Not sure why this can work on mac mini M1.
< >
Showing 1-10 of 10 comments
Team17_Assist  [developer] Jul 28, 2021 @ 5:37am 
Hey valgrind,

Sorry to hear you're having this issue.

Do other games have working sound?

Can you please do the following:

Choose Apple menu > System Preferences, click Sound, then click Output. Make sure Display Audio is selected in the output device list.

Please also check through the following steps in this guide[support.apple.com].

Get back to us when you can.

Regards,
Team17 Support
#1
valgrind Jul 28, 2021 @ 10:29pm 
Yes I have. There is no problem with the speaker. All apps work fine except overcooked! 2.

Another thing is the sound works fine in my macbook with intel chip but not for this mac mini with M1 chip.
#2
Team17_Assist  [developer] Jul 29, 2021 @ 3:24am 
Hey valgrind,

Thanks for your reply.

That's very strange. We've not had any reports of sound not working correctly on this chip.

Can you please load the game and then check that the sound is turned up in mac sound settings? You can use the following page for help:
https://support.apple.com/en-gb/guide/mac-help/mchlp2256/mac

Unfortunately, we don't have any other reports of this issue on M1 chips so we would recommend that you contact Apple Support[support.apple.com] for more help on this issue.

Regards,
Team17 Support
Last edited by Team17_Assist; Jul 29, 2021 @ 3:25am
#3
valgrind Jul 29, 2021 @ 8:38am 
Hi,

Thanks for your response.

The volume has been turned up.

I don't think this is on Apple Support side because other my steam games work well.

Who can help on this? Could support team help?

Otherwise, I may not recommend buying this game to others as this issue may also occur on them who are using mac mini M1 as well.
#4
Team17_Assist  [developer] Jul 30, 2021 @ 2:07am 
Hi, valgrind,

Thanks for your reply.

You're currently speaking with the Team17 support team.
As mentioned, we haven't had this issue reported by other users on the M1 chip, therefore this seems like an isolated issue.

It may be worth contacting Apple Support to see whether they have any other steps they could give you as we are only technical game support.

We have passed this to the team for further investigation, however.

Could you please share your FULL system spec so that we can pass this to the team as well as this may be of some help?
  1. Expand the Apple Menu by clicking the Apple icon in the top left of the screen
  2. Select About This Mac
  3. Copy the information provided into your SYSTEM INFORMATION section
Ideally, this information would be provided with confirmation that your system has been fully updated and the exact system model if known.

Regards,
Team17 Support
Last edited by Team17_Assist; Jul 30, 2021 @ 2:07am
#5
valgrind Jul 31, 2021 @ 10:54am 
Hi Team,

I managed to find a workaround for this. It is working for now.

Thanks for the support!
#6
Team17_Assistance  [developer] Aug 2, 2021 @ 2:24am 
Greetings valgrind,

Glad to hear that - can you share the workaround in case another player needs help?

Regards,

Team17 Support
#7
A developer of this app has indicated that this post answers the original topic.
valgrind Aug 4, 2021 @ 12:42am 
Hi,

my workaround is to connect with a wireless headphone first, then start the game. After that, I can select another output (or speaker) and the sound is working normally.

If I don't connect the wireless headphone first, the sound is just not working (no sound). I've tried other combinations, nothing works. This is the only workaround that works on my side.

Not sure why this can work on mac mini M1.
#8
santiagofs Nov 28, 2022 @ 11:23am 
Hi, I'm experiencing the exact same symptoms. This started about 2 months ago with one game (Train Valley 2), and now many of the games I bought last week on the sale have the same defect. Any solution that's not a hack?
Thanks!
#9
Team17_Assist  [developer] Nov 29, 2022 @ 2:16am 
Hi, santiagofs,

We're sorry to hear you're having this issue.

Unfortunately, if you're having the issue with multiple games then this seems to be an issue with your MAC or audio hardware such as headphones, etc.

We recommend contacting Apple Support[support.apple.com] and your audio manufacturer support for more help on this issue.

Regards,
Team17 Support
#10
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Overcooked! 2 > Report a Problem > Topic Details
Date Posted: Jul 28, 2021 @ 4:33am
Posts: 10

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