Crash on startup

[BeerGrillz]

OVERVIEW:
I was able to launch the game yesterday and just bought the Surf n' Turf DLC. However whenever I try to launch the game the game displays that it is running for a few seconds before it crashes. The game window never opens.

I suspect the problem has to do with the fact that I shifted my Appdata files today to another disc before moving it back because I needed to clear space on my C drive for an iOS update.

I have also tried launching the game on admin mode and the game repeatedly crashes. I have also tried uninstalling and reinstalling the game.

STEPS

1. Launch the application

RESULT
Game crashes.

SYSTEM INFORMATION
http://txt.do/1eczb

[Team17_Assist]

Hi BeerGrillz,

Sorry to hear you're having this issue.
Thank you for sending over your Dxdiag information in advance.

Can you please use the following link to update your Nvidia graphics drivers:
https://www.nvidia.com/Download/driverResults.aspx/166367/en-us

Please check for pending updates for your system via the steps below:

1. Select the Start button
   
2. Go to Settings > Update & Security > Windows Update
   
3. Select Check for updates
   
4. Install any updates that are shown
   
5. Once this is done, test the game

Then attempt to run the game again.

Regards,
Team17 Support.

[BeerGrillz]

Hello I've updated my Windows and updated my drivers. The same problem still persists.

[Team17_Assist]

Hi BeerGrillz,

Thanks for trying that.

Can you uninstall the game, and then check for any Overcooked! 2 files in your PC and remove those as well? Sometimes files are left when just using the uninstall button on Steam.

It may be in the following: ~/Library/Application Support/unity.Team17.Overcooked
Please check through your application support folder for any overcooked files and remove these.

Then do a clean install of the game.

Regards,
Team17 Support.

[BeerGrillz]

Hello

I deleted the whole Team17 folder in my Appdata and the crashes still keep happening. As far as I know there were no other files in my system. Do you want me to upload my dmp file? I'm not sure how to upload it for you to see.

[Team17_Assist]

Hi BeerGrillz,

Thanks for your reply.

There is another Nvidia update that you could do and see if that helps the crash at all.
Could you please then send us an updated dxdiag?

Do you at all use Citrix software?

You can also try the following:

1. Type "regedit" in the Windows Search Box on the taskbar to start the registry editor. (run regedit.exe)
   
2. Expand in the following order [Computer > HKEY_CURRENT_USER > Software].
   
3. About Overcooked -- Find the "Ghost Town Games" folder, right-click and select Delete.
   
4. Close Registry Editor.
   
5. Uninstall the game from [Epic Games Launcher >library].
   
6. Install the game again.
   
7. After the installation is complete, launch the game

Get back to us when you can.

Regards,
Team17 Support.

[BeerGrillz]

Hello I've done all that and I still experience crashes. I also cannot update my drivers anymore as the Nvidia installer just crashes. I've attached a dmp file of my latest crash. I strongly suspect that I have broken my appdata folder by copy and pasting files but I need to confirm this.

https://drive.google.com/file/d/1NG1m_H-mUPKNEo7T5vB8hz0lVr7DEZCg/view?usp=sharing

[Team17_Assist]

Hi BeerGrillz,

Unfortunately, we're unable to access that folder, however, we're unable to view these types of files. You may include your output log should you wish, however it seems it may be an issue with your operating system itself.

You can find this here: C:\Users\USERNAME\AppData\LocalLow\Team17\Overcooked2

Please contact Microsoft support[support.microsoft.com] if you have changed system files as moving some system files can cause such issues.

We hope that they can help with the issue!

Regards,
Team17 Support.