Crash while opening game

[Sera]

Once I open the game, it crashes and the pop up shows


Overcooked2 - Unity 2017.3.1 p2(fd9fec26f216)
overcooked2 has encountered an error and must close.
A crash report named...................

[nhac trap cang nhat 2023]

i have it tô but no one help me =(

[funk__you]

come on people, how come that NO ONE helps?. It is annoying trying to play Overcooked 2 on MacOS (Xbox One Controller issues)

[Team17_Assistance]

Hello everyone,

We are sorry to hear you are crashing in the game. We are investigating this issue. Can you please send us your Mac system software information. You can follow the steps here:
https://steamcommunity.com/app/728880/discussions/1/1742216747654900153/

Thanks for your support,
Team17 Support

[Cee]

Originally posted by Team17_Assistance:

Hello everyone,

We are sorry to hear you are crashing in the game. We are investigating this issue. Can you please send us your Mac system software information. You can follow the steps here:
https://steamcommunity.com/app/728880/discussions/1/1742216747654900153/

Thanks for your support,
Team17 Support

OVERVIEW:
Game crashes at launch.
It worked initially, and then stopped working the next time I launched the game. Updated the drivers and it worked again, but stopped working AGAIN the next time I launched it. Repeated all the known solutions but didn't work.

STEPS:
Reinstalled, updated drivers, updated windows, PC restart, file integrity check.

RESULT:
Game still crashes at launch, without even reaching the first loading screen.


Crash_logs
https://www.sendspace.com/filegroup/PNxlPYAChQaVyPJVVgZqzw


Looking forward to your reply.

[Team17_Assistance]

Originally posted by Aafkee:

Originally posted by Team17_Assistance:

Hello everyone,

We are sorry to hear you are crashing in the game. We are investigating this issue. Can you please send us your Mac system software information. You can follow the steps here:
https://steamcommunity.com/app/728880/discussions/1/1742216747654900153/

Thanks for your support,
Team17 Support

OVERVIEW:
Game crashes at launch.
It worked initially, and then stopped working the next time I launched the game. Updated the drivers and it worked again, but stopped working AGAIN the next time I launched it. Repeated all the known solutions but didn't work.

STEPS:
Reinstalled, updated drivers, updated windows, PC restart, file integrity check.

RESULT:
Game still crashes at launch, without even reaching the first loading screen.


Crash_logs
https://www.sendspace.com/filegroup/PNxlPYAChQaVyPJVVgZqzw


Looking forward to your reply.

Thank you. Can you please send us your DxDiag so we can be sure everything is up to date.
What Graphics card do you have?
Can you also check your antivirus is letting all your system files through as well?

Thanks,
Team17 Support

[Cee]

Originally posted by Team17_Assistance:

Originally posted by Aafkee:

OVERVIEW:
Game crashes at launch.
It worked initially, and then stopped working the next time I launched the game. Updated the drivers and it worked again, but stopped working AGAIN the next time I launched it. Repeated all the known solutions but didn't work.

STEPS:
Reinstalled, updated drivers, updated windows, PC restart, file integrity check.

RESULT:
Game still crashes at launch, without even reaching the first loading screen.


Crash_logs
https://www.sendspace.com/filegroup/PNxlPYAChQaVyPJVVgZqzw


Looking forward to your reply.

Thank you. Can you please send us your DxDiag so we can be sure everything is up to date.
What Graphics card do you have?
Can you also check your antivirus is letting all your system files through as well?

Thanks,
Team17 Support

DxDiag: https://www.sendspace.com/file/hebtw1
Graphic card: NVIDIA GeForce GTX 1070

I have checked that my antivirus has not blocked it.

[Team17_Assistance]

Thank you for providing us with the logs and DxDiag. I have passed the information along to the team for investigation.

Can you please tell us what resolution your monitor is set up?
Can you also try forcing the game to launch in windowed mode and change the settings in-game? You can use the instructions here in this link https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947 to set your launch options.

Get back to us when you can,
Team17 Support

[Cee]

Originally posted by Team17_Assistance:

Thank you for providing us with the logs and DxDiag. I have passed the information along to the team for investigation.

Can you please tell us what resolution your monitor is set up?
Can you also try forcing the game to launch in windowed mode and change the settings in-game? You can use the instructions here in this link https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947 to set your launch options.

Get back to us when you can,
Team17 Support

Resolution: 1920 x 1080
I tried forcing it to launch in windowed mode by typing -windowed in the Properties > Set Launch Options. The game still crashes immediately and is unable to launch.

[Cee]

Originally posted by Aafkee:

Originally posted by Team17_Assistance:

Thank you for providing us with the logs and DxDiag. I have passed the information along to the team for investigation.

Can you please tell us what resolution your monitor is set up?
Can you also try forcing the game to launch in windowed mode and change the settings in-game? You can use the instructions here in this link https://support.steampowered.com/kb_article.php?ref=1040-JWMT-2947 to set your launch options.

Get back to us when you can,
Team17 Support

Resolution: 1920 x 1080
I tried forcing it to launch in windowed mode by typing -windowed in the Properties > Set Launch Options. The game still crashes immediately and is unable to launch.

Same problem, even after patch + reinstall.

Error and Crash log:
https://www.sendspace.com/filegroup/9iMwcDBvD00Jw2JrkTERPQ

[Team17_Assistance]

Originally posted by Aafkee:

Originally posted by Aafkee:

Resolution: 1920 x 1080
I tried forcing it to launch in windowed mode by typing -windowed in the Properties > Set Launch Options. The game still crashes immediately and is unable to launch.

Same problem, even after patch + reinstall.

Error and Crash log:
https://www.sendspace.com/filegroup/9iMwcDBvD00Jw2JrkTERPQ

Thank you Aafkee,

Thanks for the additional information, I will pass this along to the team for further investigation and see if we can find a solution for you.

Team17 Support

[Tortuga]

i just purchased the game, first time i try to run it and this happens. still no update on how to solve this?

[Team17_Help]

Hi Tortuga,

We are sorry to hear that you're also experiencing the crash.

Are you also try to run your game on Ubuntu? If so, then could you send us a crash and error reports following the above steps?

Originally posted by Tortuga:

i just purchased the game, first time i try to run it and this happens. still no update on how to solve this?

Thank you,
Team17 Support

[Tortuga]

Im running windows10.

Crash log: https://textuploader.com/dwr9r

DxDiag part1: https://textuploader.com/dwr94
DxDiag part2: https://textuploader.com/dwr9h

[Tortuga]

Still no update?

[Team17_Help]

Hi Tortuga,

Thank you for the files. Looking at your data you're using Citrix Display Device. Can you check it's up to date? If it doesn't help then can uninstall the device and attempt to rune the game?

Thanks,
Team17 Support