Problem with Running the Game

[WickedPotato]

Hi,
Is anyone having issue with starting the game?
I can hear the background music, but the visual of the game is not showing up.
I've tried reinstalling the game as well as changing my laptop's resolution, but nothing seems to work

[fosok20]

same problem here

[Team17_Assistance]

Hello Wicked Potato,

Can you please send us your system information with updated graphics card here: https://steamcommunity.com/app/728880/discussions/1/1745594817426034186/

Can you also close Steam and clean boot your PC: https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

Once you have done that get back into the Steam and see if the game loads for you.

Thanks,
Team17 Support

[shyle0804]

same case
can you help me to slove

System Information
------------------
Time of this report: 8/9/2018, 00:16:43
Machine name: SHYLE
Machine Id: {E1FADE82-707E-4E88-9F48-92B027C562E1}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: Chinese (Traditional) (Regional Setting: Chinese (Traditional))
System Manufacturer: Sony Corporation
System Model: SVT13136CGS
BIOS: R1100D4 (type: UEFI)
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3976MB RAM
Page File: 3263MB used, 3016MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

[Team17_Assistance]

Messaggio originale di shyle:

same case
can you help me to slove

System Information
------------------
Time of this report: 8/9/2018, 00:16:43
Machine name: SHYLE
Machine Id: {E1FADE82-707E-4E88-9F48-92B027C562E1}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: Chinese (Traditional) (Regional Setting: Chinese (Traditional))
System Manufacturer: Sony Corporation
System Model: SVT13136CGS
BIOS: R1100D4 (type: UEFI)
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 4096MB RAM
Available OS Memory: 3976MB RAM
Page File: 3263MB used, 3016MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Thank you for sending us this infoirmation.

Can you please send us your Graphics Card name, make and model as well as ensure you have updated yout Graphics card drivers as well.

We look forward to hearing from you,
Team17 Support

[WickedPotato]

Hello,

I have tried clean booting my laptop but the problem persists.

Here's my system info:

Computer Information:
Manufacturer: Acer
Model: Aspire R5-571TG
Form Factor: Laptop
Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz
CPU Family: 0x6
CPU Model: 0x8e
CPU Stepping: 0x9
CPU Type: 0x0
Speed: 2904 Mhz
4 logical processors
2 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce 940MX
DirectX Driver Name: nvldumd.dll
Driver Version: 23.21.13.8813
DirectX Driver Version: 23.21.13.8813
Driver Date: 10 27 2017
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce 940MX
VendorID: 0x10de
DeviceID: 0x134d
Revision: 0xa2
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 13.54" x 7.60" (15.51" diag)
34.4cm x 19.3cm (39.4cm diag)
Primary Bus: PCI Express 4x
Primary VRAM: 2047 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 12156 Mb

Miscellaneous:
UI Language: English
Media Type: Undetermined
Total Hard Disk Space Available: 243056 Mb
Largest Free Hard Disk Block: 174161 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

[Dee]

I'm having this same issue as well.

Operating System: Windows 10 Home 64-bit (10.0, Build 17134)
Language: English (Regional Setting: English)
Manufacturer: Acer
Model: Predator G9-591
BIOS:: V1.11
Form Factor: Laptop
Processor: Intel Core i7-6700HQ CPU @ 2.60GHz
RAM: 16384MB
DirectX Version: DirectX 12

Display
Device : NVIDIA GeForce GTX 970M
DAC Type: Integrated RAMDAC
Main Driver: nvldumdx.dll
Driver Version: 22.21.13.8205
Driver Model: WDDM 2.2
Current Display Mode: 1920 x 1080

[WickedPotato]

GUYS! I found a solution that works for me!

I found this on one of the steam forums and added some extra steps at the end

Can you please run the game as an administrator and in compatibility mode
1. Launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Browse local files… button.
4. Right-click on the Overcooked.exe file
5. Choose Properties
6. Navigate to the Compatibility tab
7. Select Compatibility Mode and in the dropdown list please select Windows XP
8. Check the box for Disable display scaling on high DPI settings
9. Check the box for Disable fullscreen optimizations
10. Check the box for Run this program as an administrator (if this doesnt work, then keep reading)'=

11. Go back to the compatibility mode, and click on "Change high DPI setting" button
12. Select "Use this setting to fix scaling problems for this program instead of one of the settings"
12. Select "Override high DPI scaling behavior, and choose "system" in the drop down menu.
(I have no idea what these mean, but it fixed the problem for me so yay)

Save, run the game, it should work now!

[Team17_Assistance]

Thanks everyone,

Can you all ensure you are running the latest Graphics Card Drivers as well?

If the issue continues, get back to us.

Team17 Support