Game always crash, anyone can help me ??

[Mentai Salmon]

i have..
Processor : Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz 3.30 GHz
HDD : 1TB
RAM : 8GB
System Type : Windows 10 Pro 64-bit Operating System
DirectX Version : DirectX 12
GPU : NVIDIA GeForce GT 730 DDR3 2GB

but the game still crash :( how to fix it

[Team17_Help]

Hi,

We are sorry to hear that the game crashes on your machine.

Can you please send us a link to your DxDiag file so that we can better understand the problem?

We're looking forward to your reply.
Team17 Support

[Mentai Salmon]

Messaggio originale di Team17_Help:

Hi,

We are sorry to hear that the game crashes on your machine.

Can you please send us a link to your DxDiag file so that we can better understand the problem?

We're looking forward to your reply.
Team17 Support

Hello there,

can you fix my game please, here is my DxDiag file.

https://drive.google.com/open?id=1j9RW4iNdQsGFMSm8FAJNXuUEd1koePlb

[Team17_Help]

Hi,

Thank you for the update and your DxDiag file.

It looks like your Radeon driver may need to be updated. Can you please download the latest driver here[www.amd.com], install it and then launch the game to see if the problem continues?

If it doesn't help, then please tell us if you're getting any error message when the game crashes?

We're looking forward to hearing from you
Team17 Support

[Mentai Salmon]

Messaggio originale di Team17_Help:

Hi,

Thank you for the update and your DxDiag file.

It looks like your Radeon driver may need to be updated. Can you please download the latest driver here[www.amd.com], install it and then launch the game to see if the problem continues?

If it doesn't help, then please tell us if you're getting any error message when the game crashes?

We're looking forward to hearing from you
Team17 Support

I've updated my NVIDIA Driver, and also the game with super low graphic as always,but the game still crash. Here is the error problem.

https://drive.google.com/open?id=14OGyA3Is2wQAWAaIJwPyjxuEN9348LKT

[Team17_Help]

Hi,

Thank you for getting back in touch with us.

Does the game open for you and then crash, or it doesn't open?
Are you getting any error when it crashes?
May I ask if you're using two Radeon RX Vega graphics cards or two monitors?

We would recommend you to close Internet Download Manager from the Task Manager and the start the game to see if the problem continues.

Can you please check if you're able to play the game after closing your background applications?

To do this please:

1. Press Ctrl+Shift+Esc to open the Task Manager.
2. Click More Details.
3. Select the Startup tab.
4. Right-click on each item and select Disable.
5. Restart the computer.

Once this is done please launch the game to see if the issue still continues.

We're looking forward to hearing from you
Team17 Support

[Mentai Salmon]

Messaggio originale di Team17_Help:

Hi,

Thank you for getting back in touch with us.

Does the game open for you and then crash, or it doesn't open?
Are you getting any error when it crashes?
May I ask if you're using two Radeon RX Vega graphics cards or two monitors?

We would recommend you to close Internet Download Manager from the Task Manager and the start the game to see if the problem continues.

Can you please check if you're able to play the game after closing your background applications?

To do this please:

1. Press Ctrl+Shift+Esc to open the Task Manager.
2. Click More Details.
3. Select the Startup tab.
4. Right-click on each item and select Disable.
5. Restart the computer.

Once this is done please launch the game to see if the issue still continues.

We're looking forward to hearing from you
Team17 Support

Hello,

Thanks for your respons and trying to help me, i cleaned up my CPU, disable all startup, and use two monitors, aslo super low graphic setting.
But the games still crash, i have played stage 1-1 and 1-3, i cant play the other stage, or sometimes there just a black screen at start menu of the game. I don't know what to do, if you said so to change Graphic Card, ill get new VGA later.

[Team17_Help]

Thank you for getting back to us.

May I ask if you're experiencing any crashes with any other games?

Have you tried reinstalling the game and Steam client?

We can also try running the game as an administrator:
1. Launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Browse local files… button.
4. Right-click on the Overcooked2.exe file
5. Choose Properties
6. Navigate to the Compatibility tab
7. Check the box for Disable display scaling on high DPI settings
8. Check the box for Run this program as an administrator
9. Attempt the run the game

Get back to us as soon as you can.
Team17 Support

[Mentai Salmon]

Messaggio originale di Team17_Help:

Thank you for getting back to us.

May I ask if you're experiencing any crashes with any other games?

Have you tried reinstalling the game and Steam client?

We can also try running the game as an administrator:
1. Launch Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local files tab and click the Browse local files… button.
4. Right-click on the Overcooked2.exe file
5. Choose Properties
6. Navigate to the Compatibility tab
7. Check the box for Disable display scaling on high DPI settings
8. Check the box for Run this program as an administrator
9. Attempt the run the game

Get back to us as soon as you can.
Team17 Support

Hello, thank you for your support
I think i must upgrade my Graphic Card, i can't do anything about this game with this graphic card, already try every moment

[Team17_Help]

Your Radeon RX Vega 64 should be good enough to play the game without any problem.

Can you please uninstall the Nvidia drivers from your Control Panel and then install them again?

If it doesn't work for you, then please make an MSINFO file and send it here, so we can investigate what's causing the crashes.

1. Open a Run command box by pressing the Windows key and R key at the same time.
- You can also do this by searching "Run" in your Start menu's search bar.
2. In the Run window's dialog box, type msinfo32 and click OK.
3. When the System Information window opens, give it a moment to pull information from your system. You’ll know it’s done when you click through the menus on the left and see information for each of them.
4. Click File, then Export...
- Do not choose File, then Save as. This will create a very large file that you may not want on your system, and our system has a file size limit that might reject it.
5. Name your file something simple, like "mymsinfo", and make sure it’s saved as a text (.txt) file.
6. Save the exported file somewhere you can easily find it, like your Desktop or your My Documents folder.
- It can take a minute or two for the file to export and save

Then please paste your file online (eg. here https://justpaste.it/) and send us a link.

Thank you,
Team17 Support

[Mentai Salmon]

Alright, im trying to force from DirectX 11 to DirectX 9, and the game still crash with same crash error, and sometimes i open the game, make my computer goes restart itself, my NDVIDIA GT 730 feel bad for this game im sure, there is note from NVIDIA too at the right corner for some crash problem from the game, then force close.

Here is my msinfo32

https://justpaste.it/5ayvf

[Team17_Help]

Thank you for posting the file.

Unfortunately, we can't see any log from the crash in there.

Could you please make sure that you recreate the crash and then make the MSiNFO file?

Thank you,
Team17 Support

[Mentai Salmon]

Messaggio originale di Team17_Help:

Thank you for posting the file.

Unfortunately, we can't see any log from the crash in there.

Could you please make sure that you recreate the crash and then make the MSiNFO file?

Thank you,
Team17 Support

Ok, here it is my error crash info file
https://justpaste.it/60tc0
https://jpst.it/1KRRv

and this is my new msinfo file
https://justpaste.it/48t3j
https://jpst.it/1KRRS

hope you can find my problem thank you :(

[Team17_Help]

Thank you for the files.

May I ask how did you move the Steam folder to drive F?

[Mentai Salmon]

Messaggio originale di Team17_Help:

Thank you for the files.

May I ask how did you move the Steam folder to drive F?

I will tell you everythings as i got, i have 2 hardisks 500 GB + 500 GB, Disk C (Local) (HDD 1) installed OS Windows 10, Disk D just 500mb (HDD 2), Disk E another partition from (HDD 1), and Disk F 465gb from HDD 2

[Mentai Salmon]

Sorry i forgot for the last thing, i installed Steam in Disk F, cause got large storage for game, i keep all my game in Disk F, thats why my Steam in Disk F