Game won't launch

[回り出した あの子と僕の未来が止まり]

I just downloaded the game and it will not start, I pressed 'Play' and the steam loading dialog came out for a split second, then the its stated that the game is now running, then it no longer says its running and nothing opens.

[Team17_Assistance]

Hello Exrion,

Can you please send us your DxDiag.

To help us understand your issue, it would be very useful if we could see the system specs for your machine. To gather this information, please find the steps below

Windows PC

• Hold down the Windows Key and press R, the Run dialog should appear > Type dxdiag in the available text field > Click OK
  
• Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
  
• Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://securepaste.net/, http://textuploader.com or http://freetexthost.com.
  
• Copy the link to your text and add under the SYSTEM INFORMATION section of your bug.

Once we have this dxdiag, we can look towards seeing what may be causing the issue for you.

Regards
Team17 Support

[回り出した あの子と僕の未来が止まり]

Originally posted by Team17_Assistance:

Hello Exrion,

Can you please send us your DxDiag.

To help us understand your issue, it would be very useful if we could see the system specs for your machine. To gather this information, please find the steps below

Windows PC

• Hold down the Windows Key and press R, the Run dialog should appear > Type dxdiag in the available text field > Click OK
  
• Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
  
• Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://securepaste.net/, http://textuploader.com or http://freetexthost.com.
  
• Copy the link to your text and add under the SYSTEM INFORMATION section of your bug.

Once we have this dxdiag, we can look towards seeing what may be causing the issue for you.

Regards
Team17 Support

Hi, thanks for the help! But I figured it out already, it was just my anti virus blocking it!

[Team17_Help]

Hi Exrion,

Thank you for getting back to us with the good news!

Team17 Support

[TheRaar]

SYSTEM INFORMATION

https://textuploader.com/1kcrz

I'm having this exact issue. Please help.

[Team17_Assistance]

Hi TheRaar,

Sorry to hear that you are having trouble starting the game - let's try the following:

Install both the 2013 and 2015 VC from Microsoft.

If you have VC 2017 installed then you need to uninstall it. otherwise, the 2015 version will show an error during installation.

2013 Link - https://support.microsoft.com/en-ph/help/2977003/the-latest-supported-visual-c-downloads),

2015 Link - https://www.microsoft.com/en-us/download/details.aspx?id=53840

Install KB4019990 update
Download link - https://www.catalog.update.microsoft.com/Search.aspx?q=KB4019990

Install Windows 7 Platform Update
Download link - https://www.microsoft.com/en-ca/download/details.aspx?id=36805

Restart your PC and retest.

Regards,

Team17 Support

[TheRaar]

The 2013 link worked! The game works great now! Thank you!!!!

[Nullbyte]

Hi, I have the same issue https://pastebin.com/6zqi9fVC please help

[Nullbyte]

It was windows defender...

[Team17_Assistance]

Hi Nullbyte,

Glad that you were able to fix it in the end - just to help other players, did you fix it by adding it to the "Allow an app or feature through Windows Defender Firewall" section?

Regards,

Team17 Support

[rafahsilvestre]

Hi, i too have the same issue https://pastebin.com/eJhx3dYS, please help

[Team17_Assist]

Hey rafahsilvestre,

Sorry to hear that, thank you for sending over your Dxdiag.

Can you please check your anti-virus/firewall is not blocking the game?
It may be worth disabling it and testing the game to know for sure at first.

If this is not the issue can you please follow the steps in the above post to install both the 2013 and 2015 VC from Microsoft.

We hope this helps!

Regards,
Team17 Support.

[rafahsilvestre]

I disable all functions of windows defender and dont work (i havent other anti-virus), and the game is authorized on firewall :/. About install vcs, i have 2013 installed and 2015-2019 too. I need to uninstall that last one?

[Team17_Assist]

Hi rafahsilvestre,

Don't worry, that one is for Windows 7.

Can you try running both of the x86 and x64 installers?

Regards,
Team17 Support.

[rafahsilvestre]

I installed the lastest version of both (2013 and 2015-2019) presents on the link above, but the problem remains :/

[rafahsilvestre]

And i tried again disabling firewall and antivirus, unsucessfully