invalid product code

[T-Virus01]

I bought Skyrim today from gamestop and the installer says the product code was invalid. I returned the game for another copy and tried again with this new (smaller) product code and yet again it says invalid or duplicate. Both were new copies, i have sent off a message to steams support but im sure i wont hear anything back tonight and i have no time to play during the week :( Anyone know a fix for this?

[StealthGam3r]

Try calling Bethesda, it worked for me. They gave me a new code today and it worked perfectly. Make sure you have the game still, otherwise it won't work.

[Sleepless Laborer]

Did you try turning it off and on again?

x3

[T-Virus01]

@The bear jew: It asks for the product code before i can even download it. From what I have read the activation is the only thing that is thru Steam, doesnt mean im right, just what i read lol. I got a reply from steam after explaining everything.

Hello,

[A staff member has replied to your question:

Hello Luke,

Thank you for contacting Steam Support.

Unfortunately, used CD Keys (whether resold or given by an individual or a store selling used goods) cannot be activated via Steam.

If you have recently purchased this product, please contact the seller to discuss a refund or exchange.

Please see the CD Key Reset Process FAQ if you would like more information:]

im a little disappointed that I got a generic "Don't buy used computer games" message

[Drachir]

For what it's worth i had the same problem today with a new (apparantly) copy bought directly from Amazon. Frustrating

[76561198077339259]

i just baught a brand new copy of skyrim from best buy and i get invalid product code and it won't let me install the game is there anything i can do to fix the problem??? and i tryed it both ways with and without the dashes i really want to play skyrim on the pc

[Kiya]

Why reply to a month old thread instead of starting your own?

You need to create a Steam support account and create a support ticket about the problem following the instructions in this Steam support article -> CD Key reset process