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Did you enter through the front door?
And install the Unofficial Patch there are some bugs fixed in that that are from that quest line.
He asked about the Unofficial Patches. We all have official ones, because Steam always uses the most recent patches for games - in good an bad.
Here is the link to main patch. Other patches are linked there as well.
Unofficial Skyrim Patch by Unofficial Patch Project Team
http://www.nexusmods.com/skyrim/mods/19/?
LOOT is needed to set your load order properly.
LOOT
https://loot.github.io/
If these do not fix your problem, then your master files might be messed up and need to be verified. Keep the patches in that case, because they fix a lot of bugs, as you can see from "List of Issues Fixed" lists below.
Tes5Mod:Unofficial Skyrim Patch
http://www.uesp.net/wiki/Tes5Mod:Unofficial_Skyrim_Patch
And install Unofficial patches for all DLC if you have them.
- Exit Steam
- Go to Steam folder and remove folder named appcache
- Close your computer
- Start your computer.
- Start Steam. It will now load a bit, inspecting your games for new appcache folder.
- From Steam client Library view, right click the game.
- Select Properties > Local Files > Verify Integrity of Game Cache.
I guess yo knew the last part already, but I guess it was wisest to include for others that might be reading this thread.
I had one simular bug when i had one "another copy" of this game.
This quest can also have issues whith one another quest, the one whith the redguard woman.
If so you need to do that quest first.
If you google on it you can find out.
But that should been fixed by the Unoffical Patches.
And do what Ilja tells you first.
Thx IIja, i do this too
One tip.
Fast travel back to Whitrun from HighRotgard, so you dont lose what you have done before.
But use the save when you are outside. Not the one inside.
If that dont work. Try to find one save where you came to the small village before entering the stairs.
Or when you started your journey to Riverstead.