Kolbjorn barrow help

[Waltameri]

I need help with the staircase that goes down in Kolbjorn barrow. I'm in the room where theres three draugr sitting on the chairs, the puzzle and the armor. I did the puzzle correctly, I got the armor but the staircase on the floor won't open. I've tried to reload the game, I've turned the game off and on again, I've tried to switch the lever back and forth but the staircase door isn't opening. I don't have any mods if that helps.
What can I do? Do I just need to abandon this quest?

[Bomb Bloke]

There are lots of puzzles, draugr, and bits of armour down there. You might want to be a bit more specific.

At certain points you'll become totally unable to proceed due to the sand in the barrow. When this happens you'll need to head back to the surface, pay Ralis some more gold, and then come back later once he's had the place further excavated.

[alexander_dougherty]

Originally posted by Waltameri:

I need help with the staircase that goes down in Kolbjorn barrow. I'm in the room where theres three draugr sitting on the chairs, the puzzle and the armor. I did the puzzle correctly, I got the armor but the staircase on the floor won't open. I've tried to reload the game, I've turned the game off and on again, I've tried to switch the lever back and forth but the staircase door isn't opening. I don't have any mods if that helps.
What can I do? Do I just need to abandon this quest?

If it's the room I think it is, there is a trick to it, that I always have to relearn every time I do this barrow.... I never remember the trick, just that I have to relearn

[Mr. Monday]

https://en.uesp.net/wiki/Skyrim:Kolbjorn_Barrow

[Valden21]

Since Kolbjorn Barrow is part of the "Unearthed" quest, how far into the quest are you?

[Waltameri]

Sorry for the late reply to this, I totally forgot I wrote this post! I'm almost done with the quest. All of the miners are dead and now I'm trying to find Ralis and Ahzidal. So I'm in the "a poor investment" part of the quest, according to the wiki https://en.uesp.net/wiki/Skyrim:Unearthed .
I meant the room that has Ahzidal's armor of retribution in a little room/nook behind metal bar door. The room has a staircase that leads down and is blocked by metal bars/hatch that is on the floor above the staircase. The room has a puzzle which answer is two whales, if I remember correctly. The hints/answers to the puzzle are behind two revolving doors. Two of the three draugr are sitting on chairs in front of the parts of the puzzle that need to be spun to solve the puzzle. And one of them is sitting next to the armor.
I read somewhere that the room has a bug that sometimes doesn't open the door to Ahzidal's armor but didn't find anything that tells me how to get the stairs open.

[Bomb Bloke]

Originally posted by Waltameri:

The room has a puzzle which answer is two whales, if I remember correctly.

Ah, right, by the Armor of Retribution. It's whales for the wall-door, but eagles for the floor-door.