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Here is how its supose to go down if you followed the quest and whent to Alftand, This also inclueds known bugs in the lower section.
http://en.uesp.net/wiki/Skyrim:Alftand#Alftand_Cathedral
http://en.uesp.net/wiki/Skyrim:Discerning_the_Transmundane
If ythe thing is still bugged you couls simply toggle collision off for your self and pass trou the foor and door. once trou it you can turn it off. just press ~ to open the conslose and use TLC
(dont use it to get to place your not supose to be in... like going in to a dungeon that you have no quest for. It can break the quest later on and the game later on.)