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And is this the Missing In Action quest?
Upon retrieving the missive and attempting to present it to Avulstein, the Grey-Mane home may be permanently locked. This may also happen before meeting Fralia in her house, and it may be caused by waiting for too long between assignments. Sneaking in, even with a pickpocketed key, will make Avulstein and Fralia hostile, telling you that you're not supposed to be there.
This bug is fixed by version 2.0.7 of the Unofficial Skyrim Patch. (details)
To fix this, use the pair of console commands Prid 1A686 and moveto player in succession to make Avulstein spawn at your location. You can then talk to him outside the house, where he won't be hostile.
If it happens before meeting Fralia in the house, you may need to advance the stage using console because she will not speak to you outside. To fix this type on console: "movetoqt MS09" and you will be put inside the Gray-Mane household.