Acer Headset Display not working properly in Steam VR

[ghostpaprika]

I just set up my new Acer Headset and I can get to the Windows MR "home" just fine. I downloaded SteamVR and the WMR for Steam VR, which allowed Steam to at least identify the headset, but whenever I try to launch any program (even the tutorial) the headset is marked as "unresponsive" and I can't view anything through the port aside from the white/black mesh and a loading rectangle with whatever thing it's trying to run and a 3-bar loading thing.

When I look through the settings it says that there is no firmware for the Acer Headset. How do I fix this? Nothing comes up when I google. I've also tried different USB 3.0 ports on my computer since it offers that as a solution, but that doesn't work either. It's weird though, because when I launch these programs, the audio on the headset works, so at least it's connecting a little bit.

Any help is much appreciated!!

[Jonathan]

Hi Anonymouse,

Thanks for letting us know. Could you please share some details on your PC's hardware? What is your GPU and CPU?

-Jonathan

[ghostpaprika]

Jonathan님이 먼저 게시:

Hi Anonymouse,

Thanks for letting us know. Could you please share some details on your PC's hardware? What is your GPU and CPU?

-Jonathan

Hiya!
Yes, here's my specs:
OS: Windows 10 Pro x64
Motherboard: Gigabyte H170-Gaming 3
Processor: Intel i7-6700 @ 3.4, 4 Core, 8 Logical Processors
Graphics: Nvidia GeForce GTX 1060 3GB
Ram: 16 GB

I was going through the forums and found someone had the same problem with a different headset (the sony one?) and it turned out the problem was that they had the monitor plugged in to the motherboard HDMI and the headset plugged into the graphics card HDMI, and when they plugged them both into the graphics card it fixed it? So I ordered a converter because I only have 1 HDMI slot on my graphics card so we'll see if that works, but it's kind of a weird solution considering that the Windows MR home works perfectly fine using the motherboard and graphics card HDMIs together.

Thanks for taking the time, I hope we can find a solution!

[benbuz]

Here's how to know if plugging your monitor into the same adapter will help:

Find your steam log directory (usually C:\program files (x86)\steam\logs)
Find the vrclient log file for the game that is having the issue, for example vrclient_TheLab.txt
Open the log file and search for "wrong device", if you find this line

App submitted texture from wrong device!  Make sure app is configured to use the graphics card that your headset is plugged into.

Then plugging your main monitor (per your display settings) into the same adapter as your HMD should help