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If you still have issues, reboot and don't turn both controllers on at the same time. I've heard that there are some BT controllers that get confused until you reboot when this happens. This is unfotunate, because turning on the controllers at the same time is what comes natural.
If you select the hamburger menu from the Mixed Reality Portal, the select '... see more' at the bottom, one of the options is 'setup controllers'. You pair them in the settings. There is a guide at https://developer.microsoft.com/en-us/windows/mixed-reality/set_up_windows_mixed_reality that starts with the motion controller setup.
@Darax were you able to get your controllers paired and working in the Mixed Reality home / cliff house?
@ooGDoo are your controllers working correctly in the Mixed Reality home / cliff house? If so, are your controllers working in other games or is it just this one in particular?
https://i.imgur.com/D4azBQ9.png
As you can see from the screenshot, I don't have the option "... see more" when I select the hamburger menu in the Mixed Reality Portal.
When I click "Add device", "Bluetooth & other devices" opens up where I can see that bluetooth is on, and that under "Mouse, keyboard, & pen" category there are:
Motion controller - Left
Paired
Motion controller - Right
Paired
Yet I see no motion controllers in VR, and no troubleshooting options in regards to them. I also found no extra steps that I haven't followed in the link provided, as the link mostly explains pairing, which I already did successfully. It's as if everything is supposed to work automatically, yet I see no troubleshooting options in case controllers don't automatically show up in VR once paired.
Paired, yes. Working, no.
To be clear, controllers are not working in Mixed Reality home / cliff house, even though paired.
Make sure your controllers have full batteries and that they are paired correctly using Bluetooth. Try powering the controllers off and on using the Windows Button. If you still cannot see your controllers, try un-pairing and re-pairing each controller in the Settings menu under Devices > Bluetooth
(source: https://developer.microsoft.com/en-us/windows/mixed-reality/troubleshooting_windows_mixed_reality#my_controllers_aren.27t_showing_in_my_windows_mixed_reality_home)
Upon turning on SteamVR, no controllers are detected, only the icon for headset shows up.
Since the dots on controllers are glowing, and input is responsive, sounds like it could be an issue with headset tracking them or tracking software itself, as controllers have demonstrated successful bluetooth communication, so it doesn't make much sense that it's a bluetooth issue, or does it? Headset has no problem tracking itself. Are there any headsets out there that don't support tracking motion controllers? I have the Acer one, E1306704, SN:QA853157T3010D
Are there any other debugging steps I could take to narrow down the cause of the problem?
The difference in setup, was that on primary PC, I went through first time Windows MR setup half a year ago, before controllers were available. This VR setup is something that appeared automatically upon first time plugging in of the headset. After this, I'd only get asked to re-setup the playspace (center and chaperone), never asked to go through full setup which I now found also includes a separate interface for controller pairing and a WindowsMR tutorial. I'm not sure how one would go about getting to this interface again once one has already done it having skipped the controller setup, as such option was nowhere to be found when I was looking for it. I'm talking about the interface shown in screenshots here: https://developer.microsoft.com/en-us/windows/mixed-reality/set_up_windows_mixed_reality
If it is possible to get to this interface again, that might have been the solution to my problem, though I naturally can't be sure.
As I was able to set it up on a different PC that didn't have WindowsMR already set up without controllers, I have no further need to set it up on the primary PC. Thanks for all the help, and hope this thread can be of use to someone in the future having same or similar issues.
This cost me many hours of my time to figurout, I even unistalled WMR and I went through the whole setup again, and it turned out to just be a silly update. I would prefer MS to leave my drivers alone, they can patch their crap, but leave my hardware alone.
Also if WMR is making you remap your playing location all the time, try make sure ytou have the same lighting conditions when you fire the system up, I find changing the lighting will trigger this as I have dimmable lights, I tested the this and I can confirm it causes issues, your best having lights at full brightness.