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The Academy needs to have the Steam overlay activated on Steam - the issue you're having is likely being caused by having the overlay switched off in the Steam options.
Alternatively, you can visit https://academy.totalwar.com/.
Hi. Thank you for answering. I had asked your help team by sending a request off, but although they answered quickly, they only told me to check the game files were all installed etc. When I asked them directly if the button worked for them they told me to go and ask on the forums instead of answering my question. I tell you all this just to inform you rather than moan and whine.
I got to the point where I lost audio even when restarting the game, so I refunded.
A streamer I asked tried it and told me, just as you have, that it was a Steam overlay and browser thing.
Thank you again for bothering to reply with precisely the solution to the issue I had, which is the overlay is indeed currently turned off.
I will rebuy the game.
P.S. I prefer the days of Shogun 2 where all you need to know is in the game rather than clicks and buttons leading you to the web.