Just does not run

[Blackeye]

I see many others have the same problem, but I click start an d the game simply fails to start. I refuse to spend hours reinstalling drivers, Windows, etc etc and have now requested a refund. The only way companies will deal with this useless performance is if it costs them money. Well done SEGA another disatisfied customer. If everything else works on my (brand new) PC then so should this.

[GrotChonger]

In the same boat. I did spend hours trying to sort it and only ended up breaking Rome 2.

[Terry]

same, launcher crashes.

[mikixxxxx]

the same problem game does not work

[tsareveo]

same problem

[tsareveo]

I already start discussion but no help

[Adam Beckett]

1. Did you guys restart Steam after installing the game.
2. Are you running Steam in Windows "Administrator" Mode? ( You should, unless you are on Mac/Linux/SteamOS
3. Deleting /AppData/Roaming/The Creative Assembly/Thrones of Britannia folder did the trick for some people...

[Blackeye]

Originally posted by Adam Beckett:

1. Did you guys restart Steam after installing the game.
2. Are you running Steam in Windows "Administrator" Mode? ( You should, unless you are on Mac/Linux/SteamOS
3. Deleting /AppData/Roaming/The Creative Assembly/Thrones of Britannia folder did the trick for some people...

This is part of my point - everything else I have installed just runs. Haven't had a game behave like this possibly since I was buying games to run on Windows 95. I should not have to do anything special to get this game to run.

[mercurydawn]

It seems a fair enough criticism.

[Berserk Belta]

I guess there's no need to ask for spec etc as you have refunded, better luck next time I guess.

@Adam: People should not have to set steam to run as admin to run games, there is something else wrong on a system where you have to do this.

[DeathsLostSoul]

I've had no issues. Game has always started and so far no crashes. The people who complain should list up the DX log

[mercurydawn]

When you say "list up the DX log", what do you mean and how do you do it, so the forum can tell them this in the future. I literally just ape/repeat the best advice I see here weeks later when people can't find solutions. Seems to work well enough if I got the right info to repeat.

[Mile pro Libertate]

I was having the launcher crash when I first installed ToB, and it turned out to be a DLL issue.

For many people though, it is simply outdated drivers that are the problem: make sure both your chipset and vid card drivers are the latest, official releases.

Another relatively easy fix to try is to reinstall the DirectX and VisualC++ files that come with ToB. Go to your ToB folder, and search for "redist" and you'll come up with the 2013 and 2015 Visual installers, and then there is a DX folder with the DirectX installer. Run and reinstall all three of these.

For me, none of this solved the issue. The problem was two missing dlls, msvcr120.dll and msvcv120.dll. For whatever reason, running the Thrones installer wasn't placing these or addressing these right with my Windows.

When I manually placed the dlls in the ToB Data folder, the launcher worked and the game ran.

[Blackeye]

Originally posted by Jim:

I've had no issues. Game has always started and so far no crashes. The people who complain should list up the DX log

How?
Really there should be some official developer response to this kind of issue. Mine was a brand new, fully updated PC and the only game not running was ToB. It would be like buying a cart, finding it didn't start and being asked by the dealer to get under the hood an check a load of stuff.