Game Crashes Every 5 to 10 Minutes. Any help appreciated.

[Magnus Diesel]

Just got a new PC for Christmas (specs below) and ever since, this game has not been able to run a level for more than 5 or 10 minutes before it crashes to desktop or gives me a BSOD. Windows event logger points to "NVidia OpenGL Driver" Event ID 2 and I see this on the logs for every crash. I'm running the game on DX11 so I don't even know why OpenGL is being referenced.

Things I've tried:
uninstall/reinstall game
check windows for damaged system files
unplugged controllers
updated graphics drivers
ran all available windows updates
reinstalled DirectX
switched to Boarderless Window mode
Turned graphics down
turned off v-synch
(basically everything you see on a basic web search)


Specs:
AMD Ryzen 7 9800X3D
32 GB Corsair DDR5 6400 RAM
GEForce RTX 4080 Super 16GB GDDR6X
Win 11 Home
8 terabyte SSD

[Choccy Milk]

download Whocrashed and it should be able to pin point the issue for you

[Magnus Diesel]

Here's what I got from Whocrashed:

Bugcheck code: 0x1000007E(0xFFFFFFFFC0000005, 0xFFFFF8049631A975, 0xFFFF940E657868A8, 0xFFFF940E65786090)

Bugcheck name: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

Driver or module in which error occurred: nvlddmkm.sys (nvlddmkm+0xCFC63B)

File path: nvlddmkm.sys

Description: NVIDIA Windows Kernel Mode Driver, Version 566.36

Product: NVIDIA Windows Kernel Mode Driver, Version 566.36

Company: NVIDIA Corporation

Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.

Analysis: This is likely a software problem which means that it was probably caused by a bug in a driver.

There is a possibility that this is caused by memory corruption. Memory corruption can be caused by a faulty driver, faulty RAM, overheating and more. Read this article on memory corruption. Read this article on thermal issues
A third party driver was identified as the probable root cause of this system error.
It is suggested you look for an update for the following driver:
nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 566.36 , NVIDIA Corporation).

I am running hardware monitoring software and my GPU never got about 50 degrees C so I don't think that's what's causing it. That tells me it's most likely a problem with NVidia's driver and there's nothing I can do at the moment. I read something about going into the BIOS and disabling iGPU which, in some cases, can fix this but I can't get into my BIOS...haven't tried that yet as the PC loads so quickly that the "push button for BIOS" screen just flashes by before I can react.

[Choccy Milk]

I'm running the game on nvidia driver 566.14 and haven't had any crashes after 100 hours so maybe downgrading the driver will help

Also you can reboot into the bios menu by opening command prompt as an admin and typing in "shutdown.exe /r /fw /t 0"

[Magnus Diesel]

Currently trying to downgrade drivers...pretty sure the PC is shot, though. It hit me with a BSOD while downloading the drivers and now it won't do anything. No post screen, no BOIS, nothing. Lights come on in case but nothing ever shows up on screen (tried the 4080, the onboard video and the onboard with the 4080 removed). I think either the GPU or the RAM was bad initially and all the crashing broke something. I searched the Q-Code on the MoBo but it didn't return anything useful.

My fear is: at this point, it might be best to just send the thing back to CyberPower and see what they have to say about it. I really don't want to but I don't see anything else I can do.

[volf3n]

I got random BSODs on my Ryzen 3700X system which went away after I swapped it for a new 5600 (now on 5700X3D) - everything else is the same and the system is super stable. If you have a warranty on it, RMA it and they should replace the fault components until it's a-okay.

[Magnus Diesel]

Tried removing a stick of ram. It booted up, said it needed to run a Whinedows auto repair, during which, it tried to restart and didn't booted up afterwards. Think it's time to RMA it. Some or all of the hardware is fubar for sure. Thanks for all your help, I've learned quite a bit from this.

[BORG]

The game crashing - that's a pretty common theme for this game. As per the issues outside of the game regarding your computer, it could all very likely be related to the motherboard needing a firmware update. I would look into it for you, but you left out one critical component in your hardware specs which is your motherboard.

[Magnus Diesel]

My mistake. It's an Asus ROG X870E-E

[BORG]

Originally posted by DoktorDiesel:

My mistake. It's an Asus ROG X870E-E

Looks like there are some pretty new firmware updates available that improve stability and compatibility. Check the versions you have and if they're dated, update the BIOS and firmware.

https://rog.asus.com/motherboards/rog-strix/rog-strix-x870e-e-gaming-wifi/helpdesk_bios/

[Magnus Diesel]

Thanks! I'll look into that before I send it back.

[BORG]

Originally posted by DoktorDiesel:

Thanks! I'll look into that before I send it back.

Let me know how it works out. If you need some help, ask.

[Magnus Diesel]

Seems to have solved the issue. After updating the Bios, the firmware and rolling back the NVidia driver to the previous version, I was able to play without a crash. Thanks so much everyone, couldn't have solved this with out you.

[BORG]

Originally posted by DoktorDiesel:

Seems to have solved the issue. After updating the Bios, the firmware and rolling back the NVidia driver to the previous version, I was able to play without a crash. Thanks so much everyone, couldn't have solved this with out you.

You're welcome. Glad I could help. :)