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World War Z > General Discussions > Topic Details
IndianaJones Dec 19, 2023 @ 3:34pm
You have lost connection to WWZ service...
I was kicked from game twice due to lost of connection to master server. I also saw a few players randomly being dropped from games.

Is there a server maintenance going on?
Last edited by IndianaJones; Dec 19, 2023 @ 3:35pm
A developer of this app has marked a post as the answer to the topic above.
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Originally posted by Saber Help:
Hello! There was no maintenance. Please note that we are still investigating specific cases and tweaking the performance of the online services of the game. If you are experiencing connection issues, let us know by submitting a report: https://support.saber.games/.

Please, let us know your KSIVA code when submitting the ticket: https://support.saber.games/hc/en-us/articles/4418997754385-How-to-Report-an-Issue.
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Showing 1-15 of 18 comments
Derrame Dec 19, 2023 @ 3:42pm 
can't connect to servers
#1
PinjamDuluSratus Dec 19, 2023 @ 3:43pm 
cant connet server
#2
Derrame Dec 19, 2023 @ 4:25pm 
it connects now
#3
A developer of this app has indicated that this post answers the original topic.
Saber Help  [developer] Dec 20, 2023 @ 5:49am 
Hello! There was no maintenance. Please note that we are still investigating specific cases and tweaking the performance of the online services of the game. If you are experiencing connection issues, let us know by submitting a report: https://support.saber.games/.

Please, let us know your KSIVA code when submitting the ticket: https://support.saber.games/hc/en-us/articles/4418997754385-How-to-Report-an-Issue.
#4
taedeush Apr 8, 2024 @ 10:14am 
cant connect
2024.04.08 20:11:17 (UTC+3) KSIVA: a9e8e GV: 0.1.MS.482048/483259 Env: prod-Master-https taedeush ServerKSIVA: --- type: UNKNOWN MM state: READY_TO_SEARCH ExSID: --- PCode: Y6EA3
#5
taedeush Apr 8, 2024 @ 10:26am 
Originally posted by Saber Help:
Hello! There was no maintenance. Please note that we are still investigating specific cases and tweaking the performance of the online services of the game. If you are experiencing connection issues, let us know by submitting a report: https://support.saber.games/.

Please, let us know your KSIVA code when submitting the ticket: https://support.saber.games/hc/en-us/articles/4418997754385-How-to-Report-an-Issue.
#6
Saber Help  [developer] Apr 9, 2024 @ 3:31am 
Originally posted by taedeush:
Originally posted by Saber Help:
Hello! There was no maintenance. Please note that we are still investigating specific cases and tweaking the performance of the online services of the game. If you are experiencing connection issues, let us know by submitting a report: https://support.saber.games/.

Please, let us know your KSIVA code when submitting the ticket: https://support.saber.games/hc/en-us/articles/4418997754385-How-to-Report-an-Issue.
Have you checked the quoted article? We will be waiting for your reply.
#7
taedeush Apr 10, 2024 @ 6:12am 
Yes, I added a rule to the firewall. Yesterday it worked, today it doesn't work again
#8
schicic Apr 10, 2024 @ 2:41pm 
This has been happening to a lot of people for a long time, some since launch but more now that the valley of the zeke update released. I don't expect it to get patched and I see that the Mod made his response that answer to your thread even though OP has not responded...
#9
Saber Help  [developer] Apr 10, 2024 @ 9:54pm 
Originally posted by taedeush:
Yes, I added a rule to the firewall. Yesterday it worked, today it doesn't work again
In this case, share your KSIVA with us again. Thank you!
#10
BORG Apr 11, 2024 @ 12:53am 
Originally posted by schicic:
This has been happening to a lot of people for a long time, some since launch but more now that the valley of the zeke update released. I don't expect it to get patched and I see that the Mod made his response that answer to your thread even though OP has not responded...
Solid truth and facts. I left a comment here the other day, but I notice it's now gone. Maybe I'm hallucinating 🤣. Anyway...

I still can't play for more than a minute or twenty if I happen to get lucky on whatever particular day I might try to play. Thought I would try a few days back to see if we could play, but alas I lasted less than two minutes into a random match and got dropped. Tried again, lasted about 15 minutes and got dropped again. Tried again and got dropped in under 5 minutes. I gave up and haven't tried since. It's the same old same old week after week. I try and I get disconnected constantly. You even got to see first hand I wasn't telling tall tales. It's extremely frustrating not being able to play the full product I paid for because its online services are so screwed up.

Originally posted by taedeush:
Yes, I added a rule to the firewall. Yesterday it worked, today it doesn't work again
It's not your end where the problem lies. This connectivity issue has been around a long time and it's much worse since their latest DLC support was added to Aftermath. The game shouldn't just work amazing and fine for you one day and the next you have connectivity issues when you've changed nothing to screw it up. This is the situation many players are having to deal with for far too long.

I've literally tried every single possible thing I can think of. Everything Saber Help has tried to tell me to do hasn't helped and I've gone far beyond what they've tried suggesting to help. Skipped through all the router stuff, connected directly to the ONT, used no firewall, tried fresh Windows and Linux installs and nothing works to resolve the connection issue. I have absolutely no other issues with networking in any other games I play. Absolutely zero problems. Only with WWZ do I get connectivity problems and constant disconnections at random. I've got >1GB bidirectional internet service. Connection speed is not a problem on my end.

The problem is not on my or your side. This is a problem on Saber's end they simply don't want to own and fix. Whether it's regional servers being too far away, too few or being overloaded with traffic, there is clearly a problem going on, it's not on our end and there's nothing we can do to fix it. Only Saber can fix this situation.
Last edited by BORG; Apr 11, 2024 @ 7:28pm
#11
taedeush Apr 11, 2024 @ 10:08am 
I open the game, select a mission, players connect, but it doesn’t connect to the server
#12
taedeush Apr 11, 2024 @ 10:11am 
Originally posted by Saber Help:
Originally posted by taedeush:
Yes, I added a rule to the firewall. Yesterday it worked, today it doesn't work again
In this case, share your KSIVA with us again. Thank you!

2024.04.11 20:09:46 (UTC+3) KSIVA: 44a84 GV: 0.1.MS.482048/483259 Env: prod-Master-https taedeush ServerKSIVA: --- type: UNKNOWN MM state: READY_TO_SEARCH ExSID: --- PCode: Y6EA3
#13
taedeush Apr 11, 2024 @ 10:13am 
Absolutely agree with BORG. In my case, problems always started after updates. Sometimes connects late at night when there is apparently less load on the server
#14
Igorexa Dec 18, 2024 @ 10:07am 
Originally posted by Saber Help:
Originally posted by taedeush:
Yes, I added a rule to the firewall. Yesterday it worked, today it doesn't work again
In this case, share your KSIVA with us again. Thank you!
2024.12.18 21:02:48 (UTC+3) KSIVA: 59da1 GV: 0.1.MS.747246/752065 Env: Y6EA3 Igorexa ServerKSIVA: --- type: UNKNOWN MM state: READY_TO_SEARCH ExSID: --- PCode: Y6EA3
#15
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World War Z > General Discussions > Topic Details
Date Posted: Dec 19, 2023 @ 3:34pm
Posts: 18

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