Stuck on loading screen

[Vorshin]

Greetings, just bought and installed your game. Everything was fine then my team died, clicked load menu and it was stuck on a black screen with loading in the bottom right corner.

Nothing else happened and after 10 mins i closed the game. I see many others have been having this issue, i do not have a save game.

[1C_Dan]

Hi, I am very sorry about the issue.

Can you please provie us with your log file? Also please send us your specification (best from DXDiag).

Log file location: \Users\<your account>\AppData\LocalLow\Snowhound\Deep Sky Derelicts\output_log.txt

Email address is [e-mail]

Thank you!

[Vorshin]

ok I have sent in the 2 files as requested, but i have also requested a game refund from steam, since out of the 35 minutes of play time 20 minutes was with the black screen infinite loading issue not once but twice :(

[CelestialSlayer]

Yeah I had the same issue. Had to hard close the application. Happened when team died and I clicked main menu.

[Bix]

I had same issue, team died, and screen went black with loading in bottom right. I was able to move mouse around and could hear sounds of menu ui on mouse hover, but couldn't click anything.

Enjoying the game btw, much prefer it to darkest dungeon. Adding mods to equipment is not so clear, be nice if it showed what mods are compatible instead of trying to drag them in.

[Snowhound-Dmitri]

Originally posted by Bix:

I had same issue, team died, and screen went black with loading in bottom right. I was able to move mouse around and could hear sounds of menu ui on mouse hover, but couldn't click anything.

Enjoying the game btw, much prefer it to darkest dungeon. Adding mods to equipment is not so clear, be nice if it showed what mods are compatible instead of trying to drag them in.

First, please send us your output_log.txt (\Users\<your account>\AppData\LocalLow\Snowhound\Deep Sky Derelicts\) and, possibly, your save file (\Steam\userdata\<numbers>\698640\remote) at [e-mail] with a brief description of the problem, so we could investigate your black loading screen issue.

Second, to see which mods are compatible with a particular slot simply click on that slot -> it gets highlighted (white frame) and the inventory will be filtered to show the fitting equipment only. To un-highlight the slot, click it again.

[Vorshin]

Has this issue been fixed? I cannot check myself since I had not heard anything back EXCEPT from other peeps saying that they have the same issue.

However since then i am no longer running windows 7 but now on windows 10 (since 7 kept having issue's on install and when it did not it would give unauthorised firmware updates detected boot up cancelled. Faffing MS and there updates.

Anyways want to know whether it is or isnt fixed before i purchase again

[Snowhound-Dmitri]

Originally posted by Vorshin:

Has this issue been fixed? I cannot check myself since I had not heard anything back EXCEPT from other peeps saying that they have the same issue.

However since then i am no longer running windows 7 but now on windows 10 (since 7 kept having issue's on install and when it did not it would give unauthorised firmware updates detected boot up cancelled. Faffing MS and there updates.

Anyways want to know whether it is or isnt fixed before i purchase again

Should not take place anymore. At least we haven't got reports regarding loading screen issues for quite some time.

[AlissEsk]

I'm still getting it, although I'm on the Linux version (don't have a windows box). Filed a bug report a minute ago to see if that helps track it down on Linux.

[la-musette]

I got it too and I'm on windows 10.

[Snowhound-Dmitri]

Originally posted by la-musette ♥♥♥♥♥♥♥♥♥♥♥:

I got it too and I'm on windows 10.

Please send us your output_log.txt file located at "...\Users\<your account>\AppData\LocalLow\Snowhound\Deep Sky Derelicts\". Make sure it is generated at the time of the crash. Crash dump, if you have it, wouldn't also hurt. Thanks