My Free Zoo

My Free Zoo

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Rejomei Dec 2, 2017 @ 6:41pm
-New Error Code-
Alright so how I got this one is actually kinda complex and most likely my fault in all honesty >_<

So I Alt+F4'ed out of the game when the "We are backing up your zoo" thing came up cause it seemed to be taking a farely long time to go from that splash screen back to the zoo itself.
(I'm talking like 5-10 minutes or so) and then I brought the game back up and I got an error that is acting alot like the one I reported earlier in the week being that I click OK and then the game simply doesn't load after that has been done.

Here is the error code:
http://steamcommunity.com/sharedfiles/filedetails/?id=1219660636

I did check the codes themselves to see if they were different from each other before I made this post.

I'm guessing it was caused by the steps I took to get to it.
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Rejomei Dec 2, 2017 @ 6:55pm 
And it randomly was able to load just now after I stopped attempting to load it every 3-5 minutes xD

I'm just enjoying these Error Codes at this point because you know better than me what they even mean.
I'm only reporting them incase it effects other players ability to play and if fixing them is something that would help with the game over all.
Panimo  [developer] Dec 4, 2017 @ 5:31am 
Hello there, thanks for taking the time to investigate this matter with us.

The timestamps from our error logs suggest you're trying to access the game while its daily backup is in progress. Our daily server backup is routinely executed between 03:00 am and 04:00 am CET, that's why I think your login problems stem from there. During that time, the game is inaccessible, but the daily server backup is necessary and during the mentioned time the least players are affected.

Sorry to inconvenience you!
Rejomei Dec 4, 2017 @ 9:21am 
Oh! Alright, so it wasn't the fact that I had closed it when it was attempting to save! :D
Really happy to hear that.
Also knowing the game down time is useful as well thank you for including that in your responce :D
And honestly the fact that there is even a back up time for the game at all is really nice to have.

I've seen the message "Game is now saving, please do not remove game or turn off your device" so many times on other games that I thought that might have been what had caused it.
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Date Posted: Dec 2, 2017 @ 6:41pm
Posts: 3