Game causing black screen and crashing

[SharpEyeHodgey]

Anyone else having trouble with this game in terms of crashes and freezing?

I was trying to get my brother into it before buying but his pc seems to crash halfway through every run or when he jumps on the rail coasters.

I have absolutely no trouble. He can play every other game on his pc just find without crashes or freezes. Drivers up to date and verified the game.

[Dan Nukem]

maybe try DDU his computer clean up all old drivers?

[cross]

No freezing, but my screen will randomly go black on both monitors, music still on. Only happens with RQ.

[Mr. Rubber Ducky]

Are thermals fine?

[Mr. Nobody]

I just reinstalled the game. Got a new system with a 3090ti and i9 13900k. This game just crashed for me while playing engineer solo...got a "hang" error and it hard froze, had to go in to task manager to end it.

Getting tired of games crashing on my system that SHOULDN'T be. My Specs should have no problems what so ever with this game.

[cross]

Yea, the black screen still persists. Either in MP or normal runs, sometimes its fine, sometimes it will just turn both my monitors off, music still playing. Cant alt tab, ctrl alt del or do another other than manually shut down. Destiny 2 runs without issue, far cry 6, apex, far far more demanding games with zero issue.

[Mr. Nobody]

Yeah, I am just going to uninstall. Don't have time for games that crash. Your problem with this game sounds even worse than mine so I would suggest not playing either. Sucks.

[Michel Baie]

Originally posted by goodmourning:

Getting tired of games crashing on my system that SHOULDN'T be. My Specs should have no problems what so ever with this game.

So what you mean is, it's a reoccuring issue affecting multiple games on your rig.

My bet is you probably installed some crap software that's affecting your machine.

[Mr. Rubber Ducky]

Originally posted by cross:

Yea, the black screen still persists. Either in MP or normal runs, sometimes its fine, sometimes it will just turn both my monitors off, music still playing. Cant alt tab, ctrl alt del or do another other than manually shut down. Destiny 2 runs without issue, far cry 6, apex, far far more demanding games with zero issue.

Hey is it an AMD card? That seems like typical AMD driver shenanigans happening

[Mr. Nobody]

Originally posted by Hibachi:

Originally posted by goodmourning:

Getting tired of games crashing on my system that SHOULDN'T be. My Specs should have no problems what so ever with this game.

So what you mean is, it's a reoccuring issue affecting multiple games on your rig.

My bet is you probably installed some crap software that's affecting your machine.

Nope. I'm not that dumb. Thanks for being one of those people that tries to shift the blame on the consumer. If you look up this game it crashes on consoles also. If your game crashes even on consoles, it's definitely your game that's the issue.

I am curious though, what "crap software" do you think I might have that could be affecting a couple select games, but not others that are far more demanding?

[Michel Baie]

Originally posted by goodmourning:

Originally posted by Hibachi:

So what you mean is, it's a reoccuring issue affecting multiple games on your rig.

My bet is you probably installed some crap software that's affecting your machine.

Nope. I'm not that dumb. Thanks for being one of those people that tries to shift the blame on the consumer. If you look up this game it crashes on consoles also. If your game crashes even on consoles, it's definitely your game that's the issue.

You're welcome. But if you have multiple games failing on your system, maybe you still should check your system before shifting the blame on the devs.
Even if the game crashes on other supports, your issue might be unrelated.

You're not playing on a console, after all.

Originally posted by goodmourning:

I am curious though, what "crap software" do you think I might have that could be affecting a couple select games, but not others that are far more demanding?

Some software that allows the players to record their gameplay can be the source of some problems, and if you have stuff that's supposed to optimize your system or help you tweak it you may want to check that. You know, the kind of utilities that toy with your GPU, your audio, etc.

[Mr. Nobody]

Originally posted by Hibachi:

Originally posted by goodmourning:

Nope. I'm not that dumb. Thanks for being one of those people that tries to shift the blame on the consumer. If you look up this game it crashes on consoles also. If your game crashes even on consoles, it's definitely your game that's the issue.

You're welcome. But if you have multiple games failing on your system, maybe you still should check your system before shifting the blame on the devs.
Even if the game crashes on other supports, your issue might be unrelated.

You're not playing on a console, after all.

Originally posted by goodmourning:

I am curious though, what "crap software" do you think I might have that could be affecting a couple select games, but not others that are far more demanding?

Some software that allows the players to record their gameplay can be the source of some problems, and if you have stuff that's supposed to optimize your system or help you tweak it you may want to check that. You know, the kind of utilities that toy with your GPU, your audio, etc.

Hmmm. Thanks for that answer, I only have shadowplay (via Nvidia) in terms of recording but never really use it, and the only software I have running 24/7 that alters my GPU (undervolt+fancurve) is afterburner so yeah...I don't think that's doing anything, but who knows. It's a valid suggestion,

As I said, the crashing only happens with very few select games that have a track record of crashing or being poorly optimized. It's a fairly new system with pretty high-tier specs (3090ti, i9 13900k, 64gb ddr5 ram) and I don't play many games that much anymore, but I have played some pretty demanding games (more demanding than roboquest) buttery smooth, no crashes, yet games like Roboquest, Fortnite have been problematic. Strange. Who knows. Like I said though, this game has quite a lot of posts about crashes, including consoles. Seems to be the Engineer class in particular causing them with his drones, that's what I was doing when it happened.

[Yun and the Yuns]

Hey there.

Fornite and Roboquest were both made using Unreal Engine. That's the connection between the two games if you were wondering.

As for the "random crashes" we have no lead when it comes to those kind of crashes you're talking about.

As for consoles, the crash we have are programming related (problems within the programming itself) and we're getting rid of most of them. Meaning consoles should crash way, way less (honestly, it's already a very small fraction of the playerbase that is witnessing crashes on consoles already).

So your crash seem hardware related and console crashes are software related.

When I'm saying hardware-related, I'm not saying it's your fault, I'm saying those kind of crash are way harder to deal with because we would need:
- to have your exact setup
- to manage to figure out where the crash comes from
- to find a solution to that crash that would probably be only required for your particular setup

Unfortunately, we're a very small team and that's not an easy thing to do for us. If that crash happens on a lot of hardware then we will of course have a higher sample to try fixing it.

That being said, there are a couple of thing that you could do to find a workaround on your end (or find a lead on what's causing the issue):
- try turning off every other software that is running while playing Roboquest (identifies the one causing the issue if that proves to be the right lead)
- try capping your FPS directly within the game
- try playing in fullscreen
- try playing other classes and let us know if you still encounter the crash / turning off
- try removing any form of custom setup modifying how games are handled by your GPU/CPU

I know this is far from being an ideal solution, but that's the only one we can communicate about.