Official Bug Thread!

[EllaFB]

Please report the issue you're having with Trine 4: The Nightmare Prince here, or email to us at Support[at]Frozenbyte[dot]com.

Please try to describe the issue as well as you can, for example: what happened, where did the issue occur, were you playing singleplayer or multiplayer, locally or online etc. Remember to mention your operating system and other hardware information which might be relevant (CPU, GPU, GPU driver version, Windows, Windows version etc.).

Please also check the Know issues and possible workarounds thread.

Thank you in advance! :)

[fastjack2]

Have the controls for Amadeus changed when playing with keyboard/mouse? Conjured Objects now always appear on top of him instead of where I draw them. Is this intentional, because it is a serious drawback compared to the earlier controls...

[fastjack2]

Oh, and they always seem to be of the same size, which is a step back as well

[MuRiFO]

Originally posted by fastjack2:

Have the controls for Amadeus changed when playing with keyboard/mouse? Conjured Objects now always appear on top of him instead of where I draw them. Is this intentional, because it is a serious drawback compared to the earlier controls...

It's intentional, probably to give more accessibility to controller players, just like Trine 3. Zoya also needs specific hook points now, unlike any wooden surface in Trine 1 and 2.

[fastjack2]

Thank you for your fatst reply! :-)
But seriously, what bull**** developmant decision is this? So the controls got intentionally hampered and streamlined? Just great. This could at least be changeable in the options. It's not like we have many Trine championships and competitive events where this would make a difference. It just annoys PC players, that's all.

[MuRiFO]

Originally posted by fastjack2:

Thank you for your fatst reply! :-)
But seriously, what bull**** developmant decision is this? So the controls got intentionally hampered and streamlined? Just great. This could at least be changeable in the options. It's not like we have many Trine championships and competitive events where this would make a difference. It just annoys PC players, that's all.

I didn't played any Trine game using a controller, but some people say that was "clunky" to draw objects with it.

I've played 4 levels of Trine 4 so far and I'm fine with this change, because at least I can walk while drawing or levitating this time. What is getting me is that I fast draw a circle and the box doesn't appear as in the old games, I need to get used to drawing a "V" or an "L" mid-battle now.

[OpiF]

Originally posted by fastjack2:

But seriously, what bull**** developmant decision is this?

This change was actually made in Trine 3, and it does have a benefit, as the puzzles are now far less cheesable. You need to actually solve them instead of brute-forcing your way through with stacked boxes :P

[fastjack2]

Well most of them are still soveable by the good ol' floating box (Faery Rope) attached to another box. You can reach most high/hard to reach spaces that way. ;-)

[Stric_Matic]

A Wintery Morning (first tutorial level with Amadeus), when playing singleplayer on the new Hard difficulty :

The hanging bridge that you're supposed to levitate over the chasm and attach to the sticky snow on the other side is missing the grabbable metal end with the cogs. Because of that, Amadeus isn't able to grab it and levitate it across.

Not sure when this issue's crept up, as today was the first time I replayed that tutorial level after about a year. Is it a bug or is it that, because it's the new Hard difficulty, it's actually supposed to be this way to make the puzzle harder? I find the latter unlikely since it's only the first tutorial bit and Hard mode is only supposed to make combat and resurrecting more difficult, while not affecting the puzzles.

[AuraFB]

Originally posted by Stric_Matic:

A Wintery Morning (first tutorial level with Amadeus), when playing singleplayer on the new Hard difficulty :

The hanging bridge that you're supposed to levitate over the chasm and attach to the sticky snow on the other side is missing the grabbable metal end with the cogs. Because of that, Amadeus isn't able to grab it and levitate it across.

Not sure when this issue's crept up, as today was the first time I replayed that tutorial level after about a year. Is it a bug or is it that, because it's the new Hard difficulty, it's actually supposed to be this way to make the puzzle harder? I find the latter unlikely since it's only the first tutorial bit and Hard mode is only supposed to make combat and resurrecting more difficult, while not affecting the puzzles.

That sounds weird, the Hard difficulty shouldn't impact the puzzles in any way. Was the metal part just missing altogether? It should normally just look like this, with the metal part turning blue when you hover your cursor over it:

https://steamcommunity.com/sharedfiles/filedetails/?id=2312142225

I tested this just now in a new Hard difficulty save and it's letting me levitate the bridge normally, so sounds like something might have bugged out with the game's local files. Try verifying the game cache by right clicking Trine 4 and going to Properties > Local Files > Verify Integrity of Game Files. Let us know if this doesn't fix it.

If you're still stick, you can work around it for now by using a box to cross the gap. Levitate the box in the middle, jump on it and jump quickly across before it falls.

[MortalBeing]

Hi I am finding that at the end of the level the narrators speeches are being cut off. This happens every time after a boss battle or when a character makes a speech to the heroes. The narrator starts to speak and it is immediately cut off and I am sent to the screen where the next level is loaded. Single player mode, Windows 10

[babau]

After I adjusted the game's image quality to the highest, it now causes a black screen to open the game, and then an error is reported, or the computer is restarted directly, or even the STEAM program crashes.
Below is the error message I received

GPU error detected
---------------------------
GPU error detected:

Is the GPU afraid of it? How can it be effective? GetDeviceRemovedReason is not alive?
-2005270523

+ (Unknown) (trine4.exe + 13909896)

+ (Unknown) (trine4.exe + 32224237)

+ (Unknown) (trine4.exe + 27286980)

+ (Unknown) (trine4.exe + 22775208)

+ (Unknown) (trine4.exe + 21348165)

+ (Unknown) (trine4.exe + 21349263)

+ (Unknown) (trine4.exe + 4292451)

+ (Unknown) (trine4.exe + 36128802)

+ (Unknown) (KERNEL32.DLL + 94260)

+ (Unknown) (ntdll.dll +315073)


I tried uninstalling and reinstalling the game and updating the graphics card driver, but nothing worked.

I am a laptop, the graphics card is NVIDIA1050M, and the CPU is I7-7700HQ

[76561199076281075]

Originally posted by MortalBeing:

Hi I am finding that at the end of the level the narrators speeches are being cut off. This happens every time after a boss battle or when a character makes a speech to the heroes. The narrator starts to speak and it is immediately cut off and I am sent to the screen where the next level is loaded. Single player mode, Windows 10

Sorry to hear that you're having trouble, this is indeed curious! I checked our archives and it does not seem we have encountered this for Windows 10 before. Are you encountering audio cutoffs with other media?

Just in case, I would recommend checking out this page I found about fixing audio cut-off issues:
{LINK REMOVED}https://www.drivereasy.com/knowledge/sound-keeps-cutting-out-on-windows-10-solved/

I would especially recommend checking that you've got sound effects off. Let me know if this helops!

[76561199076281075]

Originally posted by babau:

After I adjusted the game's image quality to the highest, it now causes a black screen to open the game, and then an error is reported, or the computer is restarted directly, or even the STEAM program crashes.
Below is the error message I received

GPU error detected
---------------------------
GPU error detected:

Is the GPU afraid of it? How can it be effective? GetDeviceRemovedReason is not alive?
-2005270523

+ (Unknown) (trine4.exe + 13909896)

+ (Unknown) (trine4.exe + 32224237)

+ (Unknown) (trine4.exe + 27286980)

+ (Unknown) (trine4.exe + 22775208)

+ (Unknown) (trine4.exe + 21348165)

+ (Unknown) (trine4.exe + 21349263)

+ (Unknown) (trine4.exe + 4292451)

+ (Unknown) (trine4.exe + 36128802)

+ (Unknown) (KERNEL32.DLL + 94260)

+ (Unknown) (ntdll.dll +315073)


I tried uninstalling and reinstalling the game and updating the graphics card driver, but nothing worked.

I am a laptop, the graphics card is NVIDIA1050M, and the CPU is I7-7700HQ

Sorry to hear that you're having trouble with launching the game! If I understand correctly that this started happening only after adjusting the graphics settings, try if you can get the game running after deleting the settings manually.

You can do this by navigating to %appdata%/Trine4 and deleting options.txt file.

If this does not work, is there a chance you've disabled pagefile.sys (see e.g. How-To Geek's article for more information: {LINK REMOVED}https://www.howtogeek.com/126430/htg-explains-what-is-the-windows-page-file-and-should-you-disable-it/)? Try enabling pagefile.sys again or increasing its size and see if that helps.

Let me know if you get the game working!

[Asok]

I am experiencing a crash right at launch:

---------------------------
Unhandled exception
---------------------------
Trine 4 Final Release (Steam) , v1.0.0, Build date: 2020/11/27 11:56, revision: 450144 (build 8571)

Exception code: 0xc0000005

Address: 0x00007FF7EFFC7BE2

in trine4.exe: 00007FF7EFFC7000

Related modules: ntdll.dll trine4.exe KERNEL32.DLL

CPU: Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz

Physical memory: 16725112 kB

Commit (total / peak / limit): 23292720 / 25882116 / 33502328 kB

Minidump: F:\SteamLibrary\steamapps\common\Trine 4 The Nightmare Prince\trine4.exe_2a31c6a6.dmp

+(unknown) (ntdll.dll+351986)

+(unknown) (ntdll.dll+345875)

+(unknown) (ntdll.dll+599434)

+(unknown) (trine4.exe+27884514)

+(unknown) (trine4.exe+27884320)

+(unknown) (trine4.exe+35750041)

+(unknown) (trine4.exe+38627296)

+(unknown) (KERNEL32.DLL+5074)

+(unknown) (ntdll.dll+87268)



Dump submitted to https://dumps.frozenbyte.com/dump.html?id=15148023121574797239

Press CTRL+C to copy this message
---------------------------
OK
---------------------------


If I ignore the error popup I can still load the main menu and play single player. However when I try to join any multiplayer game the game crashes. Note: This crashes in both the regular build and the multiplayer beta. I have also tried to change the option to setOption(networkModule, "PreferCustomP2PChannels2", true) and it's still crashing.

OS: Windows 8.1 64-bit

[Dr Harry WHO]

Question : Is there no more win7 working guarantee . Because on GOG it is only Win10 Comp. ?