Official Bug Thread!

[EllaFB]

Please report the issue you're having with Trine 4: The Nightmare Prince here, or email to us at Support[at]Frozenbyte[dot]com.

Please try to describe the issue as well as you can, for example: what happened, where did the issue occur, were you playing singleplayer or multiplayer, locally or online etc. Remember to mention your operating system and other hardware information which might be relevant (CPU, GPU, GPU driver version, Windows, Windows version etc.).

Please also check the Know issues and possible workarounds thread.

Thank you in advance! :)

[AuraFB]

Originally posted by Grumpey102:

Hi,

in Act II, Level 4 "The Prince's Dream" there is one experience point counted towards the wrong checkpoint.

I missed a checkpoint that is counted towards checkpoint 5, but in order to get there, I would have had to backtrack and break through the purple wall with Pontius, but there is no way to do that at this point (Amadeus can't summon balls at this point).

The checkpoint I missed is in that narrow but high room with one of the dream portals. There is a vase on the right side and I missed that.

Thanks for the report, it has been forwarded. We're looking into a fix for how the game counts the EXP per checkpoint, but for now I can only recommend to load the level from the previous checkpoint and replaying that part to get the experience. Sorry about the trouble!

[Rezenik]

Hi! I can't find my save data. The game sais "new game" but i played it yesterday for 3-4 hours.
How can i solve this?
Thank you

[AuraFB]

Originally posted by Rezenik:

Hi! I can't find my save data. The game sais "new game" but i played it yesterday for 3-4 hours.
How can i solve this?
Thank you

It sounds like Steam may have just failed to read your save data for some reason, so you should try restarting Steam again.

If your save still doesn't show up after restarting Steam, it's possible that Steam Cloud might be clashing with the save data on your hard drive. Try turning off Steam Cloud saves by right clicking Trine 4 in your Steam library, then selecting Properties > Updates. Then uncheck the box in front 'Enable Steam Cloud synchronization for Trine 4'. Note that the game can't be running when you do this. After this it's recommended to restart Steam again, then try the game again.

Sorry for the inconvenience, and let me know if these didn't help.

[ｓａｆｉｒａｈ]

Originally posted by safirah ✩:

https://prnt.sc/pwijw8

I have this problem. Every time I lose the save of the game.
How to solve?

That's really strange. Do you get this error every time? When did it start happening?

It's possible that this is caused by Steam Cloud somehow clashing with the save data on your hard drive, so please try disabling Steam Cloud (while the game is not running). You can do this by right-clicking Trine 4 in your Steam library, then choosing Properties > Updates > Steam Cloud. Just uncheck the box in front of 'Enable Steam Cloud synchronization for Trine 4: The Nightmare Prince'.

Let me know if this didn't help. Sorry for the trouble!

---------------------------------------

Even turning off the steam cloud option I am still losing my save.
Every time I start the game my save is gone.
This happens since the first time I started playing.

[AuraFB]

Originally posted by safirah ⚝:

Originally posted by safirah ✩:

https://prnt.sc/pwijw8

I have this problem. Every time I lose the save of the game.
How to solve?

That's really strange. Do you get this error every time? When did it start happening?

It's possible that this is caused by Steam Cloud somehow clashing with the save data on your hard drive, so please try disabling Steam Cloud (while the game is not running). You can do this by right-clicking Trine 4 in your Steam library, then choosing Properties > Updates > Steam Cloud. Just uncheck the box in front of 'Enable Steam Cloud synchronization for Trine 4: The Nightmare Prince'.

Let me know if this didn't help. Sorry for the trouble!

---------------------------------------

Even turning off the steam cloud option I am still losing my save.
Every time I start the game my save is gone.
This happens since the first time I started playing.

It sounds like there's a save file that's conflicting with the game for some reason. We can try to solve the issue by resetting the saves entirely.

First, make sure that Steam Cloud is disabled, then log out and turn off Steam. Then navigate to a folder that looks like this:

...Steam\userdata\[your Steam ID]\690640\remote

Your Trine 4 saves are stored there. Delete the whole remote folder. This should reset the saves and stop them from conflicting, but unfortunately you will lose any progress that you've made so far, so you have to start the game from the beginning once again.

After deleting the remote folder, turn on Steam and restart the game. I recommend keeping Steam Cloud disabled for the game because it may have tried to save some old progress and it can start conflicting with the saves again.

[Onyrius]

Originally posted by LindaFB:

Originally posted by Wild Cards:

Bought the game like day one and i still can't play it with my friends because i can't see any multiplayer game or create any, none of your answers works and now i can't get a refund.. I've tried solutions for hours and legit nothing works

I'm sincerely sorry that we haven't been able to help. It's really strange that you cannot see any games at all or cannot even host them, especially if you have all the patches installed. You should try deleting the options.txt file from %appdata%/Trine 4 folder to make sure there are no old settings that could be interfering with the game somehow. After that, relaunch the game and test if you are able to see any games.

If it still didn't work, navigate back to %appdata%/Trine4 and open the options.txt (the game automatically creates a new one upon launch, so it should have generated the file). Another player was able to solve a similar issue last week with this workaround in the options.txt, did you try it as well? I'll paste it here just in case:

Originally posted by vic-tor13:

finally i fixxed the game.
maybe will be useful for somebody, i haven't seen this solution
i had issue with multiplayer with my wife on 2 PCs in local
helped to fix options.txt
found this row
setOption(networkModule, "UseFixedPortRange", true)
set it up to
setOption(networkModule, "UseFixedPortRange", false)

full networkModule settings (set up on both PCs):

setOption(networkModule, "UseLANOnly", false)
setOption(networkModule, "AutoAdjustNetworkSync", true)
setOption(networkModule, "NetworkPresetKbit", 512)
setOption(networkModule, "UseDefaultPlayerName", true)
setOption(networkModule, "PlayerName", "")
setOption(networkModule, "UseFixedPortRange", false)
setOption(networkModule, "FixedPortRangeStart", 27300)
setOption(networkModule, "FixedPortRangeEnd", 27315)
setOption(networkModule, "OverrideOnlineRegion", "")
setOption(networkModule, "FixedLocalAddress", "")
setOption(networkModule, "FixedExternalAddress", "")
setOption(networkModule, "AllowSteamConnections", true)
setOption(networkModule, "AllowNonSteamConnections", true)
setOption(networkModule, "DisableSteamRelay", false)
setOption(networkModule, "PreferCustomP2PChannels2", false)
setOption(networkModule, "UseSteamVoice", false)
setOption(networkModule, "UseSpeexVoice", false)
setOption(networkModule, "NetLogEnabled", true)
setOption(networkModule, "SimulatedLagInMsMin", 0)
setOption(networkModule, "SimulatedLagInMsMax", 0)
setOption(networkModule, "PacketLossProbabilityMin", 0)
setOption(networkModule, "PacketLossProbabilityMax", 0)
setOption(networkModule, "OutOfOrderProbabilityMin", 0)
setOption(networkModule, "OutOfOrderProbabilityMax", 0)
setOption(networkModule, "DownstreamBandwidthMin", 0)
setOption(networkModule, "DownstreamBandwidthMax", 0)
setOption(networkModule, "UpstreamBandwidthMin", 0)
setOption(networkModule, "UpstreamBandwidthMax", 0)

Sorry if you've already tried that, I'm just making sure.

If you have tried that and it didn't make any difference, please launch the game and go to Main Menu > Options. When the Options menu is open, there should be a text in the bottom right corner that says the version and build number of the game. What version and build number do you have there?

Yes I tried, and it's still not working at all /:, still can't find or browse any online game.

[AuraFB]

Originally posted by Wild Cards:

Originally posted by LindaFB:

I'm sincerely sorry that we haven't been able to help. It's really strange that you cannot see any games at all or cannot even host them, especially if you have all the patches installed. You should try deleting the options.txt file from %appdata%/Trine 4 folder to make sure there are no old settings that could be interfering with the game somehow. After that, relaunch the game and test if you are able to see any games.

If it still didn't work, navigate back to %appdata%/Trine4 and open the options.txt (the game automatically creates a new one upon launch, so it should have generated the file). Another player was able to solve a similar issue last week with this workaround in the options.txt, did you try it as well? I'll paste it here just in case:



Sorry if you've already tried that, I'm just making sure.

If you have tried that and it didn't make any difference, please launch the game and go to Main Menu > Options. When the Options menu is open, there should be a text in the bottom right corner that says the version and build number of the game. What version and build number do you have there?

Yes I tried, and it's still not working at all /:, still can't find or browse any online game.

I'm sorry to hear that it didn't help. Can you please go to Main Menu > Options and check what build version of the game you have? As said before it should be in the bottom right corner of the screen.

[Onyrius]

Originally posted by LindaFB:

Originally posted by Wild Cards:

Yes I tried, and it's still not working at all /:, still can't find or browse any online game.

I'm sorry to hear that it didn't help. Can you please go to Main Menu > Options and check what build version of the game you have? As said before it should be in the bottom right corner of the screen.

Oh sorry, didnt see you asked ! My current build version is v1.0.0 (build 8109)

[Iron Maiden]

Hello Trine team, thanks for the game, but I keep getting a critical error coming up and it crashes the game and I have to stop via task manager. It says this.

Trine 4 release V1.0.0 build 2019/10/30 0:915 revision: 374505 exception code 0xc000005 address 0x00007FFCC93D2D93 in physX3_x64.dll: 0007FC93D2000 related modules: trine 4.exe nt.dll physX3_X64.dll Kernal32.DLL Mini dump k:\steam111\steamapps\common\Trine 4 The Nightmare Prince\trine4.exe_885629.dmp press CTRL+C to copy this message.

I am thinking it is a NVIDIA physics X error, but I have recently updated my Nvidia drivers and are current at driver version 441.34. Any help please thanks in advanced.

[AuraFB]

Originally posted by Wild Cards:

Originally posted by LindaFB:

I'm sorry to hear that it didn't help. Can you please go to Main Menu > Options and check what build version of the game you have? As said before it should be in the bottom right corner of the screen.

Oh sorry, didnt see you asked ! My current build version is v1.0.0 (build 8109)

Thanks for the answer! It looks like the correct version of the game has installed, so the issue can't be caused by that.

I asked our QA for advice with this and it sounds like the game could be having problems communicating with our master server for some reason. You can test if this is the case rather easily by pinging our master server:

• Open Command Prompt
  
• Copy-paste this in the Command Prompt: ping t4.online.frozenbyte.com
  
• Press Enter to execute the command

You should receive a reply that looks something like this: Reply from 192.81.220.187: bytes=32 time=26ms TTL=51. It should give you a reply 4 times.

If you get that reply, please check also what it says a little lower at Packets: Sent and Received. The number should be the same for both Sent and Received if the connection is working properly.

There is something wrong with the connection if you get an answer like this instead:

Ping request could not find host t4.online.frozenbyte.com.

Let me know how it goes. I hope we can figure out what's causing the problems soon.

[AuraFB]

Originally posted by Marmite and Cucumber Sandwiches:

Hello Trine team, thanks for the game, but I keep getting a critical error coming up and it crashes the game and I have to stop via task manager. It says this.

Trine 4 release V1.0.0 build 2019/10/30 0:915 revision: 374505 exception code 0xc000005 address 0x00007FFCC93D2D93 in physX3_x64.dll: 0007FC93D2000 related modules: trine 4.exe nt.dll physX3_X64.dll Kernal32.DLL Mini dump k:\steam111\steamapps\common\Trine 4 The Nightmare Prince\trine4.exe_885629.dmp press CTRL+C to copy this message.

I am thinking it is a NVIDIA physics X error, but I have recently updated my Nvidia drivers and are current at driver version 441.34. Any help please thanks in advanced.

Sorry to hear you've had issues with the game. Are you playing on a laptop or a desktop? If you're on a laptop, check that the game is using the correct GPU for the game. Some laptops have a NVidia/Intel GPU combo, so if you have that, please check the NVidia Control Panel and make sure Trine 4 is using the dedicated GPU.

If you're on desktop, what Windows version are you using?

[Cassie]

Originally posted by Marmite and Cucumber Sandwiches:

Hello Trine team, thanks for the game, but I keep getting a critical error coming up and it crashes the game and I have to stop via task manager. It says this.

Trine 4 release V1.0.0 build 2019/10/30 0:915 revision: 374505 exception code 0xc000005 address 0x00007FFCC93D2D93 in physX3_x64.dll: 0007FC93D2000 related modules: trine 4.exe nt.dll physX3_X64.dll Kernal32.DLL Mini dump k:\steam111\steamapps\common\Trine 4 The Nightmare Prince\trine4.exe_885629.dmp press CTRL+C to copy this message.

I am thinking it is a NVIDIA physics X error, but I have recently updated my Nvidia drivers and are current at driver version 441.34. Any help please thanks in advanced.

Try 441.20. I tried geforce experience now and said 441.20 is the latest game ready driver.

[Iron Maiden]

Originally posted by Chloe:

Originally posted by Marmite and Cucumber Sandwiches:

Hello Trine team, thanks for the game, but I keep getting a critical error coming up and it crashes the game and I have to stop via task manager. It says this.

Trine 4 release V1.0.0 build 2019/10/30 0:915 revision: 374505 exception code 0xc000005 address 0x00007FFCC93D2D93 in physX3_x64.dll: 0007FC93D2000 related modules: trine 4.exe nt.dll physX3_X64.dll Kernal32.DLL Mini dump k:\steam111\steamapps\common\Trine 4 The Nightmare Prince\trine4.exe_885629.dmp press CTRL+C to copy this message.

I am thinking it is a NVIDIA physics X error, but I have recently updated my Nvidia drivers and are current at driver version 441.34. Any help please thanks in advanced.

Try 441.20. I tried geforce experience now and said 441.20 is the latest game ready driver.

My version is later than that mine is 441.34 which was a hot fix got it directly off Nvidia website.

[Iron Maiden]

Originally posted by LindaFB:

Originally posted by Marmite and Cucumber Sandwiches:

Hello Trine team, thanks for the game, but I keep getting a critical error coming up and it crashes the game and I have to stop via task manager. It says this.

Trine 4 release V1.0.0 build 2019/10/30 0:915 revision: 374505 exception code 0xc000005 address 0x00007FFCC93D2D93 in physX3_x64.dll: 0007FC93D2000 related modules: trine 4.exe nt.dll physX3_X64.dll Kernal32.DLL Mini dump k:\steam111\steamapps\common\Trine 4 The Nightmare Prince\trine4.exe_885629.dmp press CTRL+C to copy this message.

I am thinking it is a NVIDIA physics X error, but I have recently updated my Nvidia drivers and are current at driver version 441.34. Any help please thanks in advanced.

Sorry to hear you've had issues with the game. Are you playing on a laptop or a desktop? If you're on a laptop, check that the game is using the correct GPU for the game. Some laptops have a NVidia/Intel GPU combo, so if you have that, please check the NVidia Control Panel and make sure Trine 4 is using the dedicated GPU.

If you're on desktop, what Windows version are you using?

Using a desktop PC and my windows version is 10 build 1909. My specs if it helps is i9 9900X 2080ti and 32GB ram

[hoby]

I'm seeing two bugs so far that are pretty bad, both of which are happening in local multiplayer:

1. During battles (only during battles so far) I'm getting Controller Disconnected errors, covering the action and freezing that player character, until it apparently reconnects. This happens every few seconds until either the battle is won or we die from frozen characters. I'm using keyboard and mouse, an official wired usb xbox 360 controller, and a usb wired PDP Afterglow controller.
   
2. The game has crashed, taking the whole system down with it. Once when we'd just beaten the last attacker and once when attempting to quit to desktop. When the crashes happen, they seem to unfold in the same way that Trine 2 crashes happened. Running the latest Win10.