ゲームが起動しない”The game does not start”

[HACHI-BIT]

こんにちは。日本から書き込んでいます。
ほかの掲示板にも同じ報告がありました。
起動すると小さい画面がでて、2秒後に消えます。
プロセスからもすぐに消えます。

・ウィンドウズのアップデート
・管理者権限で実行
・起動オプションの変更

なども試しました。

■スペック
windows10 64bit ( 17763 )
Memory:32GB
CPU:core i7 3770
GPU: GTX 1060 6GB


■"windowsイベントビューアー"を確認しました。以下のエラーがありました。

障害が発生しているアプリケーション名: Pogostuck.exe、バージョン: 0.0.0.0、タイム スタンプ: 0x4c1231af
障害が発生しているモジュール名: acknex.dll、バージョン: 8.4.6.1、タイム スタンプ: 0x56e00597
例外コード: 0xc0000005
障害オフセット: 0x0007fb2a
障害が発生しているプロセス ID: 0x3ee0
障害が発生しているアプリケーションの開始時刻: 0x01d4e65877cc9f10
障害が発生しているアプリケーション パス: C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe
障害が発生しているモジュール パス: C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\acknex.dll
レポート ID: 2b9f9f59-4f0c-43c8-a273-98433c02ffc2
障害が発生しているパッケージの完全な名前:
障害が発生しているパッケージに関連するアプリケーション ID:


---------------------------
Google translation
---------------------------
Hello. I'm writing from Japan.
Other bulletin boards also had the same report.
When launched, a small screen appears and disappears after 2 seconds.
It will soon disappear from the process.

・ Windows update
・ Execute with administrator authority
・ Change start option

I also tried.

■ Specs
windows 10 64bit (17763)
Memory: 32GB
CPU: core i7 3770
GPU: GTX 1060 6GB


■ "windows event viewer" was confirmed. There was an error below.

Failed application name: Pogostuck.exe, version: 0.0.0.0, time stamp: 0x4c1231af
Failed module name: acknex.dll, version: 8.4.6.1, time stamp: 0x56e00597
Exception code: 0xc0000005
Failure offset: 0x0007fb2a
Process ID where the failure is occurring: 0x3ee0
Start time of the application where the failure is occurring: 0x01d4e65877cc9f10
Failed Application Path: C: \ Program Files (x86) \ Steam \ steamapps \ common \ Pogostuck \ Pogostuck.exe
Failed module path: C: \ Program Files (x86) \ Steam \ steamapps \ common \ Pogostuck \ acknex.dll
Report ID: 2b9f9f59-4f0c-43c8-a273-98433c02ffc2
Complete name of the failing package:
Application ID related to the failing package:

[HACHI-BIT]

■acklog.txt
Log of A8 Engine 8.47.1 run at Sat Mar 30 03:12:22 2019
moto on Windows NT/2000/XP version 6.2 Build 9200
Options -diag -nj -nc -nx 100 -ns
App: C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe in C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\
Author: Felix Pohl

DI interface opened
Start Window opened(c) Conitec - www.3dgamestudio.com
A8 Engine - Pro Edition V8.47.1 - Mar 9 2016
Linking C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe...

Mouse found

[Superku]

Thank you for trying the game with "-diag".
I'm wondering about your launch parameters though:

Options -diag -nj -nc -nx 100 -ns

Where did you get the "-nj -nc" options from?
What does the acklog.txt look like if you only start with "-diag" and without "-nj -nc"?


EDIT: Oh, now I found the thread with those parameters.
Please remove them either way.
What kind of graphics card are you using?

EDIT2: If you have any controller plugged in please try unplugging them as well.
Additionally, if you have a non-standard audio driver or special headphone activated/ plugged in try the game without those as well. Thank you!

[HACHI-BIT]

回答頂きありがとうございます。

■グラフィックボード
ASUS NVIDIA GeForce GTX 1060 (PH-GTX1060-6G)

■外付けサウンドカード
Creative Sound Blaster X-Fi Surround 5.1 Pro V3

■マウス
Logicool G-PPD-001r

■以下のオプションを試してみましたが起動しませんでした
-diag -nj
-diag -nc
-nj -nc
-diag

外部のサウンドカードを使用していたので、
そちらを外して、起動を試みましたが起動しませんでした。
標準のサウンドデバイスをアクティブにしてみましたが起動しませんでした。
コントローラーは使用していません。有線のマウスのみです。

ありがとう。

---------------------
Google translation
---------------------
Thank you for your answer.

■ Graphic board
ASUS NVIDIA GeForce GTX 1060 (PH-GTX 1060-6G)

■ External sound card
Creative Sound Blaster X-Fi Surround 5.1 Pro V3

■ Mouse
Logitech G-PPD-001r

■ I tried the following options but did not start
-diag -nj
-diag -nc
-nj -nc
-diag

Because I used an external sound card,
I removed it and tried to start it but it did not start.
I tried to activate a standard sound device but it did not start.
The controller is not in use. It is only a wired mouse.

Thank you.

[Superku]

Okay, thank you for testing all those things!

I'd like to see the content of "acklog.txt" when you just start with "-diag".
For me it looks like this:

DI Microsoft PC-joystick driver 5 axes 10 buttons initialized
Mouse found
Joystick found
NVIDIA GeForce GTX 1080 pure T&L device 1ff9 detected
D3D device NVIDIA GeForce GTX 1080 1ff9 selected.
pogoMain.dll opened
pogoSound.dll opened
pogoXinput.dll opened
....

Apparently, the engine fails to open/ detect your graphics card.
Valve said before launch that they could not launch my game until they installed "DirectX June 2010". This should automatically install on your machine when you install the game but it does so only once, maybe something is wrong there.
Can you please try and install that DirectX version manually? Here's a link:
https://www.microsoft.com/en-us/download/details.aspx?id=8109

Sadly I don't have further insight into the engine, I didn't write it and have no source code access. The part I have influence over only begins when the game window opens (after the starter window). Hope this DirectX thing fixes it for you though!
EDIT: I've contacted the engine's developer, maybe he has an idea.

---------------------
Google translation
---------------------

さて、これらすべてのことをテストしてくれてありがとう！

"-diag"で始めたときの "acklog.txt"の内容を見たいのですが。
私にとってそれはこのように見えます：

[引用] DIマイクロソフトPC-ジョイスティックドライバー5軸10ボタン初期化
マウスが見つかりました[/]
ジョイスティックが見つかりました
NVIDIA GeForce GTX 1080純粋なT&Lデバイス1ff9が検出されました
D3DデバイスNVIDIA GeForce GTX 1080 1ff9が選択されました。
pogoMain.dllが開きました
pogoSound.dllが開きました
pogoXinput.dllが開きました
....[/見積もり]

どうやら、エンジンはあなたのグラフィックカードを開く/検出するのに失敗します。
Valveは打ち上げ前に、「DirectX June 2010」をインストールするまで私のゲームを立ち上げることはできないと述べた。あなたがゲームをインストールするとき、これはあなたのマシンに自動的にインストールされるべきですが、それは一度だけそうします、多分何かがそこに間違っています。
そのDirectXバージョンを手動で試してインストールしてください。これがリンクです：
https://www.microsoft.com/ja-jp/download/details.aspx?id=8109

残念なことに、私はそれ以上エンジンについての洞察力を持っていません、私はそれを書きませんでした、そしてソースコードアクセスを持っていません。私が影響を与える部分は、ゲームウィンドウが開いたとき（スターターウィンドウの後）にのみ始まります。このDirectXのことで問題が解決することを願っています。
EDIT: I've contacted the engine's developer, maybe he has an idea.

[HACHI-BIT]

返信ありがとう。
URLにアクセスすると、「We're sorry, this download is no longer available. 」と書かれていました。
手動でDirectX ver9をインストールしましたが、ゲームは起動しませんでした。

"-diag"を行ったときのログを記載します。

 
Log of A8 Engine 8.47.1 run at Sun Mar 31 02:11:28 2019
moto on Windows NT/2000/XP version 6.2 Build 9200
Options -diag -nx 100 -ns
App: C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe in C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\
Author: Felix Pohl

DI interface opened
Start Window opened(c) Conitec - www.3dgamestudio.com
A8 Engine - Pro Edition V8.47.1 - Mar  9 2016
Linking C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe...

Mouse found

エンジンの開発者に連絡をとってくれてありがとうございます。
難しい問題のようなので、すぐにゲームをプレイすることは諦めます。
良い解決策がでるのを待っています。
一緒に解決策を考えてくれてありがとう。

---------------

Thank you for your reply.
When I accessed the URL, it said "We're sorry, this download is no longer available."
I manually installed DirectX ver 9, but the game did not start.

■ The log when "-diag" is executed is described.

 
Log of A8 Engine 8.47.1 run at Sun Mar 31 02:11:28 2019
moto on Windows NT/2000/XP version 6.2 Build 9200
Options -diag -nx 100 -ns
App: C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe in C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\
Author: Felix Pohl

DI interface opened
Start Window opened(c) Conitec - www.3dgamestudio.com
A8 Engine - Pro Edition V8.47.1 - Mar  9 2016
Linking C:\Program Files (x86)\Steam\steamapps\common\Pogostuck\Pogostuck.exe...

Mouse found

Thank you for contacting the engine developer.
It seems like a difficult problem, so I give up playing games right away.
I am waiting for a good solution.
Thank you for considering the solution together.

[Superku]

The engine's developer suggested to make a tiny example program to make sure it's not related to my actual game/ Pogostuck.
Can you please download the following zip file and try and start the 2 test programs?
http://www.pogostuck.com/startTest.zip

It should look like this: https://i.gyazo.com/c7a7f8c9a546e2412cf1f80cbadfc1b1.mp4

If you cannot start those either there might be a crash in one of the system libraries being used. The engine's developer says then a Windows repair might be the solution.
Maybe you can try the System File Checker
https://ja.wikipedia.org/wiki/%E3%82%B7%E3%82%B9%E3%83%86%E3%83%A0_%E3%83%95%E3%82%A1%E3%82%A4%E3%83%AB_%E3%83%81%E3%82%A7%E3%83%83%E3%82%AB%E3%83%BC

[HACHI-BIT]

Sorry for the late reply.
Thank you very much for creating a confirmation program.

But unfortunately, none of them started up like videos.
Since you pointed out that the windows system may be corrupted, I tried to fix it.

According to the URL given, I tried repair, but it was not effective.

Therefore, I investigated variously.
As a result, using "MediaCreationTool.exe"
I reinstalled the OS.

Reference is here.
https://www.microsoft.com/en-us/software-download/windows10

I took about 1 hour and installed it again
As a result, the game did not start. Very sad!

The fact that a simple program does not work is
It seems to be a problem with my PC.

I will give up this time.
I am very grateful for the various advice from the distant country.
Thank you!

I sometimes look at this thread.
I would be glad if you came up with an idea.

[Superku]

Thank you for testing the programs.
Oh damn, that sounds like a ton of work. Sorry you had to go through that, and that it wasn't effective. :(



Regarding one of your earlier messages:

When I accessed the URL, it said "We're sorry, this download is no longer available."
I manually installed DirectX ver 9, but the game did not start.

Which version of DirectX 9 did you try to install?
Valve had notified me prior launch that the DirectX June 2010 runtime needs to be installed. Otherwise the game might not start. So I switched that on: https://i.gyazo.com/1898d805161982d19e2fc1875ee3f03f.png

It should automatically install then but you never know. Which is why I had tried to link you the installer previously.
Here's a Japanese page for the DirectX installer:
https://www.microsoft.com/ja-jp/download/details.aspx?id=35
Screenshot: https://i.gyazo.com/a95f949c8686cdf4258439fdfcec2813.png

However, when I download and start the file "dxwebsetup.exe" it exits early, telling me a recent version is already installed.
The file you download on the corresponding English page is different:
https://i.gyazo.com/6c4849cf2554373876dc871c3e8b8a0f.png
https://www.microsoft.com/en-us/download/details.aspx?id=8109
When I execute that file "directx_Jun2010_redist.exe" instead if re-installs DirectX (at least so it seems).
In case the previous link does not work again here's a direct download link:
https://download.microsoft.com/download/8/4/A/84A35BF1-DAFE-4AE8-82AF-AD2AE20B6B14/directx_Jun2010_redist.exe
which I got from here:
https://i.gyazo.com/0866571540f672af200ec34b2a101ded.png


If you want to give it another try I would be grateful! If not it's okay as well.
I'm already sorry for all the trouble you had with the game.
If it doesn't work I will sadly have to ask you to request a refund. It's probably too late for that already (14 day limit) so just let me know. I will contact Valve then to do a refund for you manually!