SUPPORT: Crashes/bugs etc.

[CataX]

1. Failure to Launch - solutions:
a - "Steam must be running in order to play this game! Please start the Steam Client!" - Turns out launching steam as administrator makes it work ( since steam was running in administrator mode when installing the game )
b - no message - this can be caused by multiple problems:
* make sure you have the latest video card driver installed
* in some cases the "Visual C++ Redistributable for Visual Studio 2012" is not installed when running the game the first time ( you will also get a message saying that MSVCRR11O.DLL or something similar is missing when running the game from it's install folder directly ); you can fix this by manually installing the runtime from here:
https://www.microsoft.com/en-us/download/details.aspx?id=30679
* on Windows 10, make sure the game is NOT set to run in compatibility mode !

2. Everything in game is doubled, double enemies etc
Try going to "C:\Users\<your_user>\Documents\KillHouseGames\" and rename the folder "ActionSquad" to "ActionSquad_old". Start game. It will be recreated.
You will loose all progress / saved settings though, but might fix the bug. It worked for someone
else before.
( also please send us the "ActionSquad_old" folder to check what is causing the issue )

3. A single controller controls both characters in single player
Go to "Steam -> Settings -> General Controller Settings" and make sure none of the "* Configuration Support" stuff is toggled ON.

4. "FANAT LIKE SKELETOR" - "Hello,i have lags with 60fps(steam show me)what a problem?"
--- this seems like a problem with the network code; not graphics / FPS related; will update once it's gone ---

5. Bug related to interacting with health / grenade bag when placed in front of other interactable objects (working on it; eta: next version )

<old> Bug - Sniper killing enemies in darkened rooms
--- fixed in 0.5.17

[Mike D.]

Originally posted by zwzsg:

The very first time you run the game, there is a scary popup about
Warning: failed to load settings from file:
Source\EngineUTAppClass.cpp:397

If you click ok, the game still run.
It doesn't happen afterward, so that is why you probably missed it.

Still, it gives a bad first impression, so should be fixed.

Thank you for the bug report! That was really nasty so we updated the game with only that fix.

[zwzsg]

I did notice a tiny update yesterday, wondering what it was since no news. But... wasn't it a sunday?

[Mike D.]

Originally posted by zwzsg:

I did notice a tiny update yesterday, wondering what it was since no news. But... wasn't it a sunday?

Yes, there was a small update the other day (Sundays never kept us from working). It fixed an annoying warning that showed up when starting the game as a new user.

There will be another small update today too and we'll update the patch notes too. There was an explanation too (see the comment above yours)

[Snifter]

its all good now thanks for the help. :)

[MegaFooby]

There is a bar in level 2.10 which isn't supposed to be there. I think it might be a keycard door texture.
https://steamcommunity.com/sharedfiles/filedetails/?id=1444532083
It's just to the right of the player in the screenshot

[Rabid Urko]

Originally posted by MegaFooby:

There is a bar in level 2.10 which isn't supposed to be there. I think it might be a keycard door texture.
https://steamcommunity.com/sharedfiles/filedetails/?id=1444532083
It's just to the right of the player in the screenshot

Yep does look out of place. (seeing it in game)
Player can walk behind it too. (couldnt have noticed before lol, i played earlier levels loads too)

[Mike D.]

Originally posted by MegaFooby:

There is a bar in level 2.10 which isn't supposed to be there. I think it might be a keycard door texture.
https://steamcommunity.com/sharedfiles/filedetails/?id=1444532083
It's just to the right of the player in the screenshot

We'll fix that soon. Good find! Thanks!

[Amada Kokoro]

Multiplayer just crashes when me or my friend kicks door. How to fix???

[SharpViper]

Hey I just bought the game yesterday and was super hyped to play it but was a bit disappointed when I couldn't even start it. I got a critical error saying :

Critical error!
[ERROR] Couldn't create device (800x600)!
To fix it, check our support forum or contact us at
[e-mail]

CRITICAL ERROR in Source\Main.cpp line 290

The Application will now exit!

And that is it, after that I can only click OK
I've tried all solutions at the top of this discussion
My PC specs are :
i5-6600k
RX480
MSI Z170-A PRO
16gb of 2133hz ddr4 ram

I've tried accessing this folder : MyDocuments/KillHouseGames/ActionSquad but it doesn't even exist ...
I would really enjoy if you could fix my issue or else I will be forced to get my game refunded :/
Thank you in advance

[Mike D.]

Originally posted by Amada Kokoro:

Multiplayer just crashes when me or my friend kicks door. How to fix???

Could you please be more specific? A few more details would really help. Does it return to the main menu or it exists the game completely(crashes)?
What version of the game are you running?
Is it doing this in any level?

[Mike D.]

Originally posted by SharpViper:

Hey I just bought the game yesterday and was super hyped to play it but was a bit disappointed when I couldn't even start it. I got a critical error saying :

Critical error!
[ERROR] Couldn't create device (800x600)!
To fix it, check our support forum or contact us at
[e-mail]

CRITICAL ERROR in Source\Main.cpp line 290

The Application will now exit!

And that is it, after that I can only click OK
I've tried all solutions at the top of this discussion
My PC specs are :
i5-6600k
RX480
MSI Z170-A PRO
16gb of 2133hz ddr4 ram

I've tried accessing this folder : MyDocuments/KillHouseGames/ActionSquad but it doesn't even exist ...
I would really enjoy if you could fix my issue or else I will be forced to get my game refunded :/
Thank you in advance

Hi! Please try going to c:/Users/[user]/AppData/Local/KillhouseGames/ActionSquad and edit the options.xml file. Try editing the bFullscreen value to false and make sure the nWindowW and nWindowH values are set on 800 and 600. The game should start correctly now. If it starts and you want to play it in full screen try setting the bBorderless to true.
Please let us know how it goes. It would really help finding out what caused this.

[Amada Kokoro]

Originally posted by Mike D.:

Originally posted by Amada Kokoro:

Multiplayer just crashes when me or my friend kicks door. How to fix???

Could you please be more specific? A few more details would really help. Does it return to the main menu or it exists the game completely(crashes)?
What version of the game are you running?
Is it doing this in any level?

Here is video with the bug: https://youtu.be/oVPaiJga3no
It only happens when I'm using my gamepad(Noname Hama Blackforce) and some of us(me or friend) do kick.
I'm using latest Steam version.
I don't know about levels, but this certainly happens on 3 first levels.

[SharpViper]

Originally posted by Mike D.:

Originally posted by SharpViper:

Hey I just bought the game yesterday and was super hyped to play it but was a bit disappointed when I couldn't even start it. I got a critical error saying :

Critical error!
[ERROR] Couldn't create device (800x600)!
To fix it, check our support forum or contact us at
[e-mail]

CRITICAL ERROR in Source\Main.cpp line 290

The Application will now exit!

And that is it, after that I can only click OK
I've tried all solutions at the top of this discussion
My PC specs are :
i5-6600k
RX480
MSI Z170-A PRO
16gb of 2133hz ddr4 ram

I've tried accessing this folder : MyDocuments/KillHouseGames/ActionSquad but it doesn't even exist ...
I would really enjoy if you could fix my issue or else I will be forced to get my game refunded :/
Thank you in advance

Hi! Please try going to c:/Users/[user]/AppData/Local/KillhouseGames/ActionSquad and edit the options.xml file. Try editing the bFullscreen value to false and make sure the nWindowW and nWindowH values are set on 800 and 600. The game should start correctly now. If it starts and you want to play it in full screen try setting the bBorderless to true.
Please let us know how it goes. It would really help finding out what caused this.

Ok I went into the settings and I couldn't modify anything because everything was already like you told me to put them. Then I tried to launch the game but the same window as before just prompted again... So I went back into the folder and I found a file called "error" and here is what's written in it :

System:: ChangeGameState(1)
Log system started. (2018-7-30 17:23:23)
Game Version v0.10.1, Savefile Version 516
New version detected! [new:1001 old:1001] Reparsing levels:
--> Parsing all levels for type...
... Parsing finished on 48 levels.
Net:: Network game netsync lock watchdog enabled!
Analytics:: Initialized OK. cURL v7.56.1
Sounds:: Sound System Initialized OK.
Sounds:: Positional Sounds Enabled.
DXUT::Paused(Time:1 Render:1)
DXUT::Paused(Time:0 Render:0)
[ERROR] Couldn't create device (800x600)!

To fix it, check our support forum or contact us at [e-mail]


CRITICAL ERROR in Source\Main.cpp line 290
DXUT::Paused(Time:0 Render:0)
SDL Init. compiled v2.0.7 linked v2.0.7
GFX:: Settings Resolution:800x600 fullscreen:0
Unsupported window size found in settings (800 x 600)! Resetting to SAFE DEFAULTS!
WARNING in Source\Main.cpp line 350
DXUT::Paused(Time:0 Render:0)
GFX:: Starting Windowed. Centered window.
GFX [] GFXflags [14]
CChatWnd:: Init()
ChatWnd:: Cleared chat.
System:: All systems up and running!
System:: Main loop ended.
Sounds:: Sound System Released OK.
CScriptManager:: Script Engine stopped.
Analytics:: Shut Down.
CScriptManager:: Script Engine stopped.
Sounds:: Sound System Released OK.
Shutting down!
CTextureManager::Released C:\Program Files (x86)\Steam\steamapps\common\Door Kickers - Action Squad\media\interfaces\publisher.png

Hope you can help me fix that problem I'd really like to play this game ...
Was wondering if it because of a AMD Radeon graphic card... And what is Source\Main.ccp ?
Thank you in advance for your precious help


EDIT :
My problem was fixed while I was trying to fix an other problem for an other game :
What I did was :
- I installed graphic tools from the settings in windows 10
- I installed .NET FRAMEWORK 3.5
- I disabled and then reenabled my graphic card from windows options
- I restarted my PC
all these steps were provided to me through a youtube video (here is the link : https://www.youtube.com/watch?time_continue=1&v=9F7rnU2ZEl8 )

Thank you again for your precious help and now I can enjoy the game !

[SharpViper]

Originally posted by Mike D.:

Originally posted by SharpViper:

Hey I just bought the game yesterday and was super hyped to play it but was a bit disappointed when I couldn't even start it. I got a critical error saying :

Critical error!
[ERROR] Couldn't create device (800x600)!
To fix it, check our support forum or contact us at
[e-mail]

CRITICAL ERROR in Source\Main.cpp line 290

The Application will now exit!

And that is it, after that I can only click OK
I've tried all solutions at the top of this discussion
My PC specs are :
i5-6600k
RX480
MSI Z170-A PRO
16gb of 2133hz ddr4 ram

I've tried accessing this folder : MyDocuments/KillHouseGames/ActionSquad but it doesn't even exist ...
I would really enjoy if you could fix my issue or else I will be forced to get my game refunded :/
Thank you in advance

Hi! Please try going to c:/Users/[user]/AppData/Local/KillhouseGames/ActionSquad and edit the options.xml file. Try editing the bFullscreen value to false and make sure the nWindowW and nWindowH values are set on 800 and 600. The game should start correctly now. If it starts and you want to play it in full screen try setting the bBorderless to true.
Please let us know how it goes. It would really help finding out what caused this.

Ok I went into the settings and I couldn't modify anything because everything was already like you told me to put them. Then I tried to launch the game but the same window as before just prompted again... So I went back into the folder and I found a file called "error" and here is what's written in it :

System:: ChangeGameState(1)
Log system started. (2018-7-30 17:23:23)
Game Version v0.10.1, Savefile Version 516
New version detected! [new:1001 old:1001] Reparsing levels:
--> Parsing all levels for type...
... Parsing finished on 48 levels.
Net:: Network game netsync lock watchdog enabled!
Analytics:: Initialized OK. cURL v7.56.1
Sounds:: Sound System Initialized OK.
Sounds:: Positional Sounds Enabled.
DXUT::Paused(Time:1 Render:1)
DXUT::Paused(Time:0 Render:0)
[ERROR] Couldn't create device (800x600)!

To fix it, check our support forum or contact us at [e-mail]


CRITICAL ERROR in Source\Main.cpp line 290
DXUT::Paused(Time:0 Render:0)
SDL Init. compiled v2.0.7 linked v2.0.7
GFX:: Settings Resolution:800x600 fullscreen:0
Unsupported window size found in settings (800 x 600)! Resetting to SAFE DEFAULTS!
WARNING in Source\Main.cpp line 350
DXUT::Paused(Time:0 Render:0)
GFX:: Starting Windowed. Centered window.
GFX [] GFXflags [14]
CChatWnd:: Init()
ChatWnd:: Cleared chat.
System:: All systems up and running!
System:: Main loop ended.
Sounds:: Sound System Released OK.
CScriptManager:: Script Engine stopped.
Analytics:: Shut Down.
CScriptManager:: Script Engine stopped.
Sounds:: Sound System Released OK.
Shutting down!
CTextureManager::Released C:\Program Files (x86)\Steam\steamapps\common\Door Kickers - Action Squad\media\interfaces\publisher.png

Hope you can help me fix that problem I'd really like to play this game ...
Was wondering if it because of a AMD Radeon graphic card... And what is Source\Main.ccp ?
Thank you in advance for your precious help

[Mike D.]

@SharpViper - I'm glad you were able to fix the problem!

@Amada Kokoro - We're investigating this as we speak! Thank you for the video, it really helps!