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OUTRIDERS > Technical Support > Topic Details
dangow Feb 27, 2021 @ 4:33pm
Inventory Wiped
My entire inventory was wiped clean. Only the items that were equipped remain on my char.
Is there a process for recovery?
A developer of this app has marked a post as the answer to the topic above.
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Originally posted by SE Toby:
Hey everyone - Just letting you know that we are still tracking this issue and are treating it with urgency, but it is taking some time to work on.

As mentioned in our previous Dev news update:
This is an issue that we are treating very seriously and are doing our utmost to investigate. While our upcoming patch will address one bug causing this issue, we are continuing to track down other causes.

In the spirit of transparency, while we do not currently have a system in place that can automatically restore an affected player’s complete inventory, our teams are nevertheless working hard to see what may be possible in the near future.

Once we have identified and resolved the underlying causes for this issue, as well as further investigated the feasibility of a restoration system, we will provide the community with an update and try to get affected players back on their feet.

Please keep an eye on our social channels and community for further news about this.
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Showing 1-15 of 78 comments
Super D!! Feb 27, 2021 @ 4:57pm 
Same thing happened to me and I just got the legendary sniper...
#1
Thummper Feb 28, 2021 @ 5:25pm 
Inventory wiped here too. Logged off after finishing off Gauss and returning to Shira then selling junk. All inventory except anything equipped missing. One green weapon still in inventory. Resources still available as well. Seems missing items from bosses are random.
#2
MagicManiac Feb 28, 2021 @ 6:36pm 
Just happened to me after I got into a match made game.
#3
Bigglesworth89 Feb 28, 2021 @ 7:41pm 
Has happened multiple times so far, basically inventory is a temporary holding space for equipment that you MUST equip before exiting the game! Any known solutions?
#4
Thummper Mar 1, 2021 @ 8:32pm 
@Biggiesworth89 Haven't seen one yet. Some mates are having this issue others aren't. It seems to be extremely random. Hopefully tech is looking into it but no mention that I can find.
#5
Orz-Hasan-zrO Mar 1, 2021 @ 10:09pm 
Originally posted by Bigglesworth89:
Has happened multiple times so far, basically inventory is a temporary holding space for equipment that you MUST equip before exiting the game! Any known solutions?
I don't think it's about equipping or not. I equipped my lego and go back to lobby -> log off -> then I restart the game and play other characters, things are good so far. A day after, I log in-> swap to other weapons-> lost connection to server and reconnected, then the lego I swap was gone from my inventory. It seems like the issue happened when I lost connection to server. Not entirely sure though.
#6
Rhokstah Mar 1, 2021 @ 10:18pm 
Have the same Problem her..lost my 2 Legendarys ... after relog @ gauss .. but it wasnt the first time i reloged at him and becaus it was rarogs sniper and a shotgun with no lifeleech i always switched weapons before i go to kill gauss and it worked multiple times without wipe them from inventory. any chance to get that stuff back ?
#7
Э Семки Есть Mar 2, 2021 @ 1:17am 
Good day! Faced the same problem today. I play through Steam. Nick Stea Э Семки Есть, Zachary's character.
System:
Windows 10 home 64 bit. I7-4790k processor
Yesterday, after 7 hours of farming, the double-barreled machine gun "Amber Arch" finally knocked out its 1st Legendary weapon. I stopped playing after yesterday's technical work. Going into the game this morning, there is no legendary weapon.
#8
Tadres Mar 2, 2021 @ 1:50am 
Originally posted by dangow:
Is there a process for recovery?
I believe no.

This ♥♥♥♥ happened to me two times already.

First time i lost few items.

Day ago i lost 90% of all gear I've had.
Gear that got wiped was old and new one.

Looks like it's an server issue.
Last edited by Tadres; Mar 2, 2021 @ 1:52am
#9
Rhokstah Mar 2, 2021 @ 2:56am 
Does the Devs check this Forum ?
#10
Tadres Mar 2, 2021 @ 3:21am 
Dunno, but they kinda active on twitter...
#11
Bigglesworth89 Mar 2, 2021 @ 5:56am 
This looks like a broad enough problem the dev should be aware of it. Its basically game breaking - I have posted this on Reddit as well but have had no response thus far. There seem to be Reddit users who have the same issue.
#12
SE Toby  [developer] Mar 2, 2021 @ 7:21am 
2
Hey everyone, really sorry to hear this happened to you. We are actively tracking this on our side and hope to provide some news soon.
#13
Bigglesworth89 Mar 2, 2021 @ 6:49pm 
Originally posted by Thummper:
@Biggiesworth89 Haven't seen one yet. Some mates are having this issue others aren't. It seems to be extremely random. Hopefully tech is looking into it but no mention that I can find.
Thanks for the response. At least Square Enix appear to be aware. I have literally stopped playing one build because I have two legendaries and the build is now simply a mule for Legendary weapons!
#14
Bigglesworth89 Mar 2, 2021 @ 6:50pm 
Originally posted by SE Toby:
Hey everyone, really sorry to hear this happened to you. We are actively tracking this on our side and hope to provide some news soon.
Thank you for responding - I hope it gets sorted out soon as it is extremely vexing - I have never seen this happen in a loot based RPG before, even in Beta testing!
#15
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OUTRIDERS > Technical Support > Topic Details
Date Posted: Feb 27, 2021 @ 4:33pm
Posts: 78

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