Can't start the game

[Wok]

I am stuck on the start screen, with an issue similar to the one which I encountered with The Messenger.
Proof: https://i.imgur.com/lJDuD3o.png

https://steamcommunity.com/app/764790/discussions/0/3441214221459493424/

https://store.steampowered.com/app/764790/The_Messenger/

[Arathaur]

Hi Damien,

Thank you for letting us know -- can you please post this issue on https://rawfury.atlassian.net/servicedesk/customer/portal/1 so our team can look into it?

Also please feel free to add a screenshot of this error you're getting.

Are you running any other applications at the same time? Can you please reboot your PC and immediately try to launch Night Call to see if you're still getting the same error? The game is not using a lot of resources so memory shouldn't be an issue.

At this stage, I would recommend that you completely uninstall the game and start over with a fresh install - see if that solves the problem.

Please keep us posted and sorry I cannot help you more for now. Merci pour votre patience, j'espère que vous pourrez jouer au jeu rapidement.

[apollon13]

Nothing change for me after patching it (1.01). The game launch, window live stuff pop up, connect, & then I'm still stuck in the title screen where nothing happens. Music is here, I can move the cursor but that's all (game pass user too)

Edit : tried uninstall/reinstall nothing changes, bug report sent, good luck !

[damien.detch]

Thanks! I reinstalled the game, then rebooted my PC and that did the trick. The Xbox Live invite opened a new pop up window that allowed me to "authorize" access to the game and I managed to start it.

Though I must say I had to reauthorize it every time I went back to the main menu. A minor issue to fix there but nothing gamebreaking.

A few bugs on my first run:
- some characters I could not talk to. It went straight from selecting their course to getting the money. Sorry I can't remember which ones though...
- at the end of the 6th day, when it is time to choose the culprit (in The Judge), choosing one person and then having second thoughts does not allow to choose another character. The selection remains on the first person you chose. I had to go back to the main menu and reload my save in order to choose the right person.

Other than that, great atmosphere, somme gripping characters and poetic moments. Thanks again for helping me out!

[Arathaur]

Damien
Happy to hear that you're now able to play the game and enjoying it!
Thank you for this new bugs report. Can you also please send it using this link:
https://rawfury.atlassian.net/servicedesk/customer/portal/1
That's the best way for our team to look into them and work on fixing them as soon as possible.
Please keep us posted and thanks again for your patience. Have fun in Night Call!

apollon13
Apologies for the issues you're encountering and thank you for sending out a bug report. The team will look into it as soon as possible so we can get you playing the game. Thank you again for your patience. Please keep us posted.

[tdogmedog]

Originally posted by damien.detcheberry:

Hi Arathaur,

I got the game through Xbox Game Pass PC as well, and it still doesn't launch, in spite of having downloaded the 900Mo update. I see the start screen, then the XBox Live window pops up and logs me in. When I click on "Let's Play" it says "Unable to sign in on Xbox Live - you do not have enough available memory to execute this operation"... I have 100 Go on my hard drive and 32 Go of RAM, so it must be a bug.

Would you know how to fix this?

merci d'avance! Bien hâte de découvrir le jeu.

You need to login to the Xbox Companion App that launches in the background when you start the game.

[damien.detch]

Thanks. I'll send the bug report to the link you provided.

@RawFury_Thimothy: actually the Xbox Companion app wasn't allowing me to login, that was the issue (no popup window), but it was resolved with a reboot and reinstallation. Thanks.

[klauswebz]

Hi, same here can't start the game, we're discussing in steam hubs but my problem I think is elsewhere, because i own the game on XBOX game pass for PC and i tried updating, reinstalling, basically everything, the issue must be coming from the windows game pass launcher because it asks me to reconnect everytime i try to launch the game, even if i'm already connected to my microsoft account through the game pass app.
And when i connect, it just stays there cant do anything but moving the mouse, any text on main screen just disappeared, and can't do anything. Pretty frustrating but i hope microsoft will upload your next fix asap. good luck

[Neleheia]

Le problème persiste pour ma part malgré une désinstallation et réinstallation. Exactement comme décrit au dessus ou mes précédents messages. Vraiment frustrant.

[Arathaur]

Hi all,

Thanks for sharing - this issue is being worked on by the Xbox Game Pass Team and will be fixed in a future update of the Xbox Companion App. Please be sure that you are always running Windows Update and ensuring you have the latest versions of your applications.

Until this fix is deployed, here are our recommendations:

1) If you can, try running the game using Windowed or Full Screen Window rendering modes and avoid using FSE or eFSE so that the login can appear over the top of the title.

2) You need to ALT+TAB and login to the Xbox Companion App that launches in the background when Night Call is started and gets to the title screen.

3) If that doesn't help, try restarting the game after you've logged in.

Please let us know if the above helps.

Thank you for your patience, we will continue to update this thread as more information becomes available to us.

[m<M>m]

I'm having the exact same issue.
I've tried it on 3 of my PCs.
It doesn't work on 2 of them and matches the same pattern in these 2 games.
In "The Messenger" the Sign-in screen fails to open.
In "Night Call" the Sign-in fails to authenticate the game after signing in.
Both make the game get stuck in the Splash Screen.
Also I've used all the machines with the 'same' monitor.

I'm running all 3 PCs on versions

• Windows 10 - 1903 (18362.295)
  
• Xbox Beta App - 1909.1001.9.0
  
• Xbox Console Companion - 48.55.30001.0
  
• Gaming Services - 1.32.14001.0
  
• Xbox Live In-Game Experiences - 1.24.100001.0
  
• Xbox Identity Provider - 12.54.26001.0
  
• Night Call - 1.0.7.0
  
• The Messenger - 2.0.3.0

If anyone has a fix, please update.
I've collected a list of places off the internet of people experiencing this issue on various Game Pass Games.

https://www.reddit.com/r/TheMessengerGame/comments/ccisso/game_wont_get_past_the_title_splash_screen_with/

https://www.reddit.com/r/ForTheKing/comments/cng7sn/game_stuck_on_loading_screenpc/

https://steamcommunity.com/app/764790/discussions/0/3441214221459493424/

https://steamcommunity.com/app/764790/discussions/0/1742226629864844641/

https://answers.microsoft.com/en-us/xbox/forum/all/night-call-on-xbox-game-pass-for-pc/1bd0acde-3acd-41ef-b13b-6163fa2f8002

https://answers.microsoft.com/en-us/xbox/forum/all/cant-play-night-call-via-xbox-game-pc-for-pc/f14e2691-f7a6-4b96-826d-950523f92abe

https://answers.microsoft.com/en-us/xbox/forum/all/windows-10-issue-with-xbox-identity-provider-app/b8683677-f5e4-43ad-b2be-f031c1cf393c

[Naromi]

As of June 3 2021 this problem is STILL present.

Running Windows 10 with all the latest updates including any applicable app updates such as the Xbox companion app.

The game launches, tells you to press any button, you press the button and the game minimizes like it's waiting for a pop-up that never comes. If you try and bring the game back into focus it's just a grey background with the cursor and music, exactly the same issue that was described by the OP years ago. Alt-Tabbing does not work to select any pop-ups and I've already tried making sure all Xbox apps and companions app are running and logged in.

I was hoping to play before it's removed from Game Pass but that does not seem like it's going to happen, it's really disappointing to not be able to play and more-so that this issue has failed to be verifiably resolved by the team after such a long time of being aware of this issue.

How come this was never followed up and resolved?

Edit: For users looking for a solution who may be planning on playing before it leaves Game Passs; immediately restarting the computer after installation of the game and then starting the game after the reboot should allow you to proceed as normal.

[Kami]

I also can't start the game. On the first screen I see the information about pressing LMB to start, but when I do that, the game minimizes and when I maximize it, there is just an image and music, no menu items, and when I press LMB it again minimizes.

[Naromi]

Originally posted by Kami:

I also can't start the game. On the first screen I see the information about pressing LMB to start, but when I do that, the game minimizes and when I maximize it, there is just an image and music, no menu items, and when I press LMB it again minimizes.

There's instructions in my post to fix the issue.