Episode 2 "Coming Soon".... help?

[Azaria Sin/Professional Cynic]

I'm pretty sure I'm seeing users now who have played it.

I had a Steam code to get the game for free since there were download codes distributed at my local comic shop, for Steam users only.

It's nighttime now, like 8 pm and I'm STILL seeing "Episode 2 coming soon"....

What gives?

[Azaria Sin/Professional Cynic]

Also it says it was purchased and yet coming soon... I know this isn't the first time Telltale pulled ♥♥♥♥♥♥♥♥♥ like this. :/

[Momaw Nadon]

I still have this problem, though I purchased the game here on Steam. Any fix for this out there? I've verified, uninstalled and reinstalled, logged in/out of Telltale account, enabled/disabled cloud saves - still reads "coming soon".

[blutigetranen]

Exit and reopen Steam, maybe? Or visit the store page and see if you can download it. Or reinstall the game. Make sure the files are up to date by verifying...
Telltale didn't pull anything - I already played it with no issues as did many others. It seems to be an isolated issue.

[76561198403482749]

Hello,

We are very sorry you are experiencing this issue. Can you please contact Customer Support for this issue to [e-mail]. Once we receive your email, we can use your information to help diagnose the root cause of this issue.

Thank you,
- Telltale Games Customer Service

[Momaw Nadon]

Originally posted by TTG_CustomerService:

Hello,

We are very sorry you are experiencing this issue. Can you please contact Customer Support for this issue to [e-mail]. Once we receive your email, we can use your information to help diagnose the root cause of this issue.

Thank you,
- Telltale Games Customer Service

Any chance of a timely fix for this issue? My episode 2 still shows "coming soon". I have not heard back from tech support since the initial email on Thurs Oct 5 evening. At this point, I want a refund, though I know that is not possible.

If my only choice is hoping for a fix with the release of Episode 3, then I'll just uninstall and come back a year from now. Either way, knowing what my limited options are would be nice instead of just silence.

[cavenbanks]

Originally posted by Momaw Nadon:

Originally posted by TTG_CustomerService:

Hello,

We are very sorry you are experiencing this issue. Can you please contact Customer Support for this issue to [e-mail]. Once we receive your email, we can use your information to help diagnose the root cause of this issue.

Thank you,
- Telltale Games Customer Service

Any chance of a timely fix for this issue? My episode 2 still shows "coming soon". I have not heard back from tech support since the initial email on Thurs Oct 5 evening. At this point, I want a refund, though I know that is not possible.

If my only choice is hoping for a fix with the release of Episode 3, then I'll just uninstall and come back a year from now. Either way, knowing what my limited options are would be nice instead of just silence.

know that you are not alone with this problem! a confirmation that they are working on a fix would be great tbh

[Momaw Nadon]

One week later, I have not received any follow up reply from Telltale Support since Oct 5, my game still reads Episode 2 purchased, coming soon.

So I again ask TTG_CustomerService - any info on a possible fix? Any chance I could get contacted by support - after following your directive to email support, after following the supprt emails request for a possible fix as well as downloading, running, and returning info from the Batman Support Tool?

[Azaria Sin/Professional Cynic]

I basically did a reinstall, i think after exiting and rebooting steam. it finally worked, which was irritating because there went my saved files.

and the fact that this issue STILL isn't fixed (not all users were able to get episode 2 even after my above self-solution) is not comforting. i really don't feel like going through the same loop for episode 3 or later because they haven't fixed a single thing.

[Azaria Sin/Professional Cynic]

Originally posted by nobody exists on purpose:

Exit and reopen Steam, maybe? Or visit the store page and see if you can download it. Or reinstall the game. Make sure the files are up to date by verifying...
Telltale didn't pull anything - I already played it with no issues as did many others. It seems to be an isolated issue.

maybe you haven't, but others have said otherwise.

and they DID the same thing for episode 5 as far as i remember for the first season

[Momaw Nadon]

Two weeks after release, I still can not start Episode 2. I have received only one more email from Telltale Support (on Fri evening at 5 pm) only asking if I have a firewall running - which may block the game from accessing online features, though no other Telltale game (including this one) that I own have ever had this problem.

My thread on Telltale Support forum is over a week old, with no Telltale Support response. I have received only 3 responses total from Telltale Support, including 1 automatic response and 1 standard "try these 10 steps even though you already told us in your inital support ticket that you've tried most of them" response, and the aforementioned Fri at 5pm firewall response.

This is beyond ridiculous. I again, ask TTG_CustomerService - is there a fix for this? If not, please allow me to receive a refund from Steam.

[Azaria Sin/Professional Cynic]

Originally posted by Momaw Nadon:

Two weeks after release, I still can not start Episode 2. I have received only one more email from Telltale Support (on Fri evening at 5 pm) only asking if I have a firewall running - which may block the game from accessing online features, though no other Telltale game (including this one) that I own have ever had this problem.

My thread on Telltale Support forum is over a week old, with no Telltale Support response. I have received only 3 responses total from Telltale Support, including 1 automatic response and 1 standard "try these 10 steps even though you already told us in your inital support ticket that you've tried most of them" response, and the aforementioned Fri at 5pm firewall response.

This is beyond ridiculous. I again, ask TTG_CustomerService - is there a fix for this? If not, please allow me to receive a refund from Steam.

i assume you didn't try uninstalling and reinstalling.

that's what i had to do to have episode 2 finally appear, but i wouldn't be surprised at the level of incompetence telltale is achieving.

[Momaw Nadon]

Originally posted by Momaw Nadon:

I still have this problem, though I purchased the game here on Steam. Any fix for this out there? I've verified, uninstalled and reinstalled, logged in/out of Telltale account, enabled/disabled cloud saves - still reads "coming soon".

As well as checking compatibility modes, admin rights, updated drivers/software, turning off any possible conflicting anti-virus/firewall software when installing, listed the Batman folder (as well as the entire Steam folder) as exclusions where applicable, and reinstalled Steam.

[Azaria Sin/Professional Cynic]

Originally posted by Momaw Nadon:

Originally posted by Momaw Nadon:

I still have this problem, though I purchased the game here on Steam. Any fix for this out there? I've verified, uninstalled and reinstalled, logged in/out of Telltale account, enabled/disabled cloud saves - still reads "coming soon".

oh lol sorry this is an old thread i was peeking back and forth of.

there isn't a customer service no.? anything? telltale is some bs

[Momaw Nadon]

Again, already stated I've contacted Telltale Support.

This is one of 3 places I am attempting further contact with Telltale Support, because 2 weeks after release I should be able to play the Episode.

[cavenbanks]

episode 2 has been out for over a month now? it still says "coming soon" for me!