Support Thread

[Trebuchet]

Hi everyone!

The Boss Mode update is out! If you encounter any problems, please write to [e-mail] !

Hope you have fun with the new mode!

Alexandre from Trebuchet

EDIT : 04/12/2018

[Wazzup Samsconite]

Hi there ! I brought the game the moment i got the notification saying it was out . I have no problems with the game but i would love to make some suggestons on what could be included :)

-Map bases teleport ? , we should have multiple rooms in the prison (cafeteria , cell , courtyard ect) which can be accsesed through a poster on the wall in the cell , at the location maybe we could meet different people who are selling at different rates or have different mission ect instead of the same guy and routine each day. you could use this idea also to incorprate prison community jobs to earn cash on top of illeagal trading , havea qouta you need to meet ect for laundry or somehting , personally i think this would open up multiple avenues and have a richer experience in the game.

I would really like to help with suggesttion or feedback or i can explain in much further detail about my suggestion above and show how it can work ect . It would be cool to stay in contact maybe. Hope to hear your thoughts :)

[JewelsVR]

Mixed Reality not working right, should work on all unity games but not this one. Holding off on streaming until this is addressed

[Drge]

Awesome game Devs, really enjoying it so far. Only issues I can think of from my play so far are:
- the buttons on the projector seem to shake around a lot when i tried to use them. Clicking with the trigger didnt seem to work for me, so instead I had to make a fist and lightly punch the button to get it to click in correctly - i'm sure i'm just doing something wrong but not sure what! ^^
- the cupboard doors can be a bit janky and move too far back into the cupboard. One time it went in too far and knocked out money that was behind it which the guard spotted!
- likewise the desk drawer physics can get a bit shakey when you fill it with tobacco pouches :)
- a few times the prisoner who comes to fistbump me puts his hand through the actual railing, rather than the gap between the railings. Doesn't affect the gameplay but it kind of threw me off for a second!

Only gameplay suggestion I have at the moment is that the projector tutorial segments took a bit long at the start of the game - and I imagine i've more to come as I continue to new prisons/crafting items. It would be good if the projector "video" was voiced for added humour, or just faster if not, and when you craft the item correctly if it would instantly move onto the next object without waiting for you to hit a button on the projector. OOH also I tried to make shadow puppets and it didn't work - can you make shadows for the hands appear on the projector screen just for that added level of immersion?!

[Trebuchet]

Originally posted by Wazzup Samsconite:

Hi there ! I brought the game the moment i got the notification saying it was out . I have no problems with the game but i would love to make some suggestons on what could be included :)

-Map bases teleport ? , we should have multiple rooms in the prison (cafeteria , cell , courtyard ect) which can be accsesed through a poster on the wall in the cell , at the location maybe we could meet different people who are selling at different rates or have different mission ect instead of the same guy and routine each day. you could use this idea also to incorprate prison community jobs to earn cash on top of illeagal trading , havea qouta you need to meet ect for laundry or somehting , personally i think this would open up multiple avenues and have a richer experience in the game.

I would really like to help with suggesttion or feedback or i can explain in much further detail about my suggestion above and show how it can work ect . It would be cool to stay in contact maybe. Hope to hear your thoughts :)

Hi there, thanks for the positive review! Staying in the cell is a core design element of the game. One of the way to make you feel more involved in the prison that we might do in the future if we can would be to add other characters than the trader, that would come to the cell on specific days. We talked of the possibility of adding some kind of event system that would have some impact on the trade values or the popularity of certain crafts or even special jobs popping only on specific occasions. However, all of that would be quite a big amount of work for such a small team as us! Thanks for the suggestions, it's really cool to see players excited by the game and seeing what you like or dislike!

[Trebuchet]

Originally posted by Jewel_Runner_VR:

Mixed Reality not working right, should work on all unity games but not this one. Holding off on streaming until this is addressed

Hi ! Can you please send me an email at [e-mail] and explain to us your usual process with Unity games so that we can look into that. We're not familiar with MR recordings. Thanks!

[Trebuchet]

Originally posted by Trogdor:

Awesome game Devs, really enjoying it so far. Only issues I can think of from my play so far are:
- the buttons on the projector seem to shake around a lot when i tried to use them. Clicking with the trigger didnt seem to work for me, so instead I had to make a fist and lightly punch the button to get it to click in correctly - i'm sure i'm just doing something wrong but not sure what! ^^
- the cupboard doors can be a bit janky and move too far back into the cupboard. One time it went in too far and knocked out money that was behind it which the guard spotted!
- likewise the desk drawer physics can get a bit shakey when you fill it with tobacco pouches :)
- a few times the prisoner who comes to fistbump me puts his hand through the actual railing, rather than the gap between the railings. Doesn't affect the gameplay but it kind of threw me off for a second!

Only gameplay suggestion I have at the moment is that the projector tutorial segments took a bit long at the start of the game - and I imagine i've more to come as I continue to new prisons/crafting items. It would be good if the projector "video" was voiced for added humour, or just faster if not, and when you craft the item correctly if it would instantly move onto the next object without waiting for you to hit a button on the projector. OOH also I tried to make shadow puppets and it didn't work - can you make shadows for the hands appear on the projector screen just for that added level of immersion?!

Hi there! Actually, you are doing it right, we just really badly explained that in the game. When you hold the trigger, the hand becomes physical. To use the button on the lamp, on the projector in the tutorial and later on the Arcade station, you need to interact using the physicalized hand.

For the glitched doors and drawers, we're working on it and will keep you up to date soon. Answered here

Thanks for the feedback regarding the tutorial, that is a crucial part of the game that we look to improve.

[Zastarx]

Hey there, had a blast playing through the game! Just thought I would list off a few bugs I encountered while playing though the four prisons in case you are not aware of them:

• I could not complete the "Cultural Articfacts" quest in prison 4 as it required me to create 2
  white squares (I shared a screenshot on the community page)
  
• The Masterplan job at the end of Prison 4 would not let me complete it after I had all the
  items(Screenshot for this is also on the community page)
  
• I kept getting rewarded the opposite achievement for each prison I completed, for
  example I completed "Ziegmarr's Rising" but was given the achievement for "Masterplan"
  
• If you empty a container by completing a job with the item inside, it will then say you have 0
  of that item in the container with no way to clear it.
  
• If you get caught by a guard and you had a container with items in it, you will only lose the
  container, you will get your items back inside the next container you buy from the shop.
  
• Doors and Drawers feel very janky and hard to close properly.

[Trebuchet]

Hi Zastarx ! Thanks for the feedback (and positive review) !

This is really helpful feedback, especially regarding the fourth prison. We read your comment this morning and already fixed some issues, we will release a patch in the coming 24 hours. for the following :

• Jobs issues in the fourth prison.
  
• Achievements mixup.
  
• Containers issues.

Doors and drawers will get a fix on friday, as mentioned here

Otherwise, glad you enjoyed the game!

[Trecares]

Present rewards when you turn in causes your "purchases" to reset back to zero. But does not affect your balance.

So if you add 5 paper, then do a turn in to get a reward. It resets the paper back to zero, but your balance stays negative. If you add 3 more. You get 3 paper for the price of 8.

[ZTGM]

I started the game and I am doing what it tells us to do, use our thumb I am doing this but it is not starting the actual game and just staying onthat screen (edit I fixed it)

But I found one more thing I can't hear audio when my compositor is not in fullscreen I can hear but as soon as it goes into fullscreen the audio just cuts out.

[myszbar]

Thumb does not work. I'm stuck in starting scene

[Drge]

Originally posted by myszbar:

Thumb does not work. I'm stuck in starting scene

Is it pushing the button on the projector? Just punch/mash it with your whole fist.

[myszbar]

Im in first start scene with that little white figure. I'm Touch user and when I'm pushing joystick on controler thumb just move up and down. I just can't interact with that figure.

[Drge]

Must be a different button - think its the grip buttons on the vive but not sure on the Rift - yeah the thumb is pretty useless you only use it for rolling cigarettes, not picking things up.

[myszbar]

I can pick up things with triger like in Accounting and it works in Prisonboss too, but that thumb makes me unable to start a game. Maybe I need to wait for an official Oculus support.