Possible fixes for when game crashes on launch

[ryan.sumo]

Hi guys,

Some of you have reported the game crashing on launch. We are trying to figure out if there is anything we can do on our end, but it seems this is a common issue with games built on Unity. We'll keep you updated, but in the meantime here are some possible fixes for you.


Upgrade graphics drivers to latest (https://us.battle.net/forums/en/hearthstone/topic/20753319467)

Delete the system font UNCLL.tff (https://forum.unity.com/threads/crashing-every-single-games-make-by-unity.262738/)

Send players to this answer: https://steamcommunity.com/app/330460/discussions/2/1488866180601799713/

[mauri797]

I desaagree with that topic. Becouse Today, there is an update and the developers get a post to say "Possible fixes for when game crashes on launch"

[ryan.sumo]

Hi mauri797, I understand your point, however there is not much we can do. Some of these crashes are directly connected to Unity, graphics drivers, and other various issues relating to Windows.

We are fixing the bugs that we can, and alerting our players to the bugs that we cannot fix. We want to be open and communicative to our players about the situation instead of just hiding the problem.