game crashes when starting

[JAMJAMJAMISON]

An Unreal process has crashed: UE4 Claybook
Win 7

[ComputerHead]

game crashed when starting

An Unreal process has crashed: UE4 Claybook
Win 7

[so-sipe]

Sorry to hear that. Could you share your gaming rig details? Most important information is the graphics card as the games minimum requirement in DX11 graphics card and minimum of 2GB of memory. Also, your driver version would help us also to track the issue.

Edit: By 2GB of memory I mean VRAM (memory on your graphics card), not system ram.

[sebastian.aaltonen]

Have you installed newest graphics card drivers? There are known bugs in older drivers with Claybook. Your drivers need to be at least from last summer to ensure correct behaviour.

We need the following info to start investigation: Graphics card brand + model + video memory amount. Preferably run dxdiag and send us the dump. See this thread for more info: http://steamcommunity.com/app/661920/discussions/0/2381701715711080239/

[SimBa995]

Hi So-sipe... when you say "...minimum of 2GB..." you are talking about graphic device ?
Or you mean system memory ?
Thanks for your response.

[so-sipe]

Originally posted by SimBa995:

Hi So-sipe... when you say "...minimum of 2GB..." you are talking about graphic device ?
Or you mean system memory ?
Thanks for your response.

By memory, I mean VRAM the memory on your graphics card and not the system memory.

[Henry..]

I have the same problem :( The game: crasch on medium graphics, or on low graphics map is broken (half of map is cut out). I am plaing on Laptop: IntelCore i5, NVIDIA GeForce 820M + 2GB VRAM and 4GB DDR3 L Memory. Please fix it, because I don't want to return this game back.

[sebastian.aaltonen]

Originally posted by RazerSnake:

I have the same problem :( The game: crasch on medium graphics, or on low graphics map is broken (half of map is cut out). I am plaing on Laptop: IntelCore i5, NVIDIA GeForce 820M + 2GB VRAM and 4GB DDR3 L Memory. Please fix it, because I don't want to return this game back.

The random level corruption bug is fixed, and will be included in the next patch.

However I am sorry to tell you that your entry level laptop GPU is not meant for gaming, and is around 7x slower than our GPU minimum requirement. This is the reason the GPU driver occasionally timeouts at level startup (->crash). We will be reducing the minimum GPU requirement in the following patch, but this unfortunately doesn't help your 820M enough. 840M which is a 2x faster GPU, would likely run the game at 720p + low settings. And 860M would run it perfectly at 1080p with high settings. There are also Intel integrated GPUs which are up to 4x faster than your GPU (HD 580). The game should run fine on those as well.

I am sorry, but it seems that refund is your best bet (unless you have another gaming PC or are planning to upgrade your laptop):
http://store.steampowered.com/steam_refunds/

[TwoTwoNine]

It won't stop crashing on the loading screen.
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release_inmarket.171117-1700)
Processor: AMD A4-5000 APU with Radeon(TM) HD Graphics (4 CPUs), ~1.5GHz\
Memory: 6144MB RAM
Card name: AMD Radeon HD 8330
Driver Version: 22.19.162.4

[BrutalPotato]

same issue here, have tried oading first level, editor and a level from steam workshop, updated to latest nvidia drivers and still no success.

Specs are as follows:

Windows 10 Pro 64-bit

Intel Core i7 3770K @ 3.50GHz

16.0GB Dual-Channel DDR3 @ 800MHz

Gigabyte Technology Co. Ltd. Z77X-D3H (Intel Core i7-3770K CPU @ 3.50GHz)

Duel SLI 2047MB NVIDIA GeForce GTX 660 Ti (Gigabyte)



Here is also the start of the crash report if that helps too.

Log file open, 12/07/17 23:28:08
LogWindows: Failed to load 'aqProf.dll' (GetLastError=126)
LogWindows: File 'aqProf.dll' does not exist
LogWindows: Failed to load 'VtuneApi.dll' (GetLastError=126)
LogWindows: File 'VtuneApi.dll' does not exist
LogWindows: Failed to load 'VtuneApi32e.dll' (GetLastError=126)
LogWindows: File 'VtuneApi32e.dll' does not exist
LogPlatformFile: Not using cached read wrapper
LogInit: Display: RandInit(-1192223724) SRandInit(-1192223724).
LogTaskGraph: Started task graph with 4 named threads and 13 total threads with 3 sets of task threads.
LogD3D11RHI: Aftermath initialized

[Vanadium]

Same problem.
Specs:
Windows 8.1 64-bit
Inter Quad Core i5-4440 @ 3.10GHz
NVIDIA GeForce GTX 760 (192-bit) 11138MB RAM

My crash report is actually the same as stated above.

[pinyball]

My Friend is having an issue too, he gets this error when he trys to load a level.

LoginId:a41c49e046405c05a3fbc6a49648b4ee
EpicAccountId:

You do not have any debugging symbols required to display the callstack for this crash.

He's got the same specs from me, apart from having more RAM and an 8GB GTX 750 Ti (I've got 4GB)
He re installed a few times same error.

[sebastian.aaltonen]

Originally posted by RealPotato:

same issue here, have tried oading first level, editor and a level from steam workshop, updated to latest nvidia drivers and still no success.

Specs are as follows:

Windows 10 Pro 64-bit

Intel Core i7 3770K @ 3.50GHz

16.0GB Dual-Channel DDR3 @ 800MHz

Gigabyte Technology Co. Ltd. Z77X-D3H (Intel Core i7-3770K CPU @ 3.50GHz)

Duel SLI 2047MB NVIDIA GeForce GTX 660 Ti (Gigabyte)

Sorry to hear you have problems with the game.

This is a known issue which we are currently investigating with Nvidia. It appears that Nvidia driver crashes in Claybook when your CPU model is older than Intel Haswell. Updating driver doesn't fix this issue.

Thanks for submitting this bug report. We have included your system config to the information we give to Nvidia to help tracking this bug. Hopefully we get a fix implemented soon.

[sebastian.aaltonen]

Originally posted by LaurendahlYT:

Same problem.
Specs:
Windows 8.1 64-bit
Inter Quad Core i5-4440 @ 3.10GHz
NVIDIA GeForce GTX 760 (192-bit) 11138MB RAM

My crash report is actually the same as stated above.

GTX 760 192-bit has only 1.5 GB of video memory (full blown 760 has 2 GB). Unfortunately Claybook requires at least 2 GB of video memory to start. I am sorry about this.

[Vanadium]

Originally posted by sebastian.aaltonen:

Originally posted by LaurendahlYT:

Same problem.
Specs:
Windows 8.1 64-bit
Inter Quad Core i5-4440 @ 3.10GHz
NVIDIA GeForce GTX 760 (192-bit) 11138MB RAM

My crash report is actually the same as stated above.

GTX 760 192-bit has only 1.5 GB of video memory (full blown 760 has 2 GB). Unfortunately Claybook requires at least 2 GB of video memory to start. I am sorry about this.

I should have 3GB... Welp, going to get upgraded to GTX 1060 soon, so...

[sebastian.aaltonen]

Originally posted by LaurendahlYT:

I should have 3GB... Welp, going to get upgraded to GTX 1060 soon, so...

Ok, then this isn't the issue. I am currently trying to implement a workaround for the first frame crash bug. Hopefully we can get a new beta build out soon for you guys to test it.