Tech Support

[LiarFox]

Hi guys,

while we will do our best to support you here, if your posts goes unanswered we recommend you post your query on our forum where the development team will see it. It's also likely you'll get faster responses to any queries and there are hundreds of players online at any time to answer questions.

The Field of Glory II discussion forum is here:
http://www.slitherine.com/forum/viewforum.php?f=477

[drugut]

In campaign, if you save in the deployment, when you load the game you can't recruit any unit because of a bug.

[drugut]

I changed graphic settings now game is blinking in black. I can't see anything

[Zarkarion]

Originally posted by drugut:

I changed graphic settings now game is blinking in black. I can't see anything

Close the game (this is important). Then delete the Options.txt file in /Documents/My Games/FieldOfGlory2. Then restart the game. it will revert to the default settings.

Note that you must close the game before doing this, or it will generate another Options file with the dodgy settings when you close it.

[Zarkarion]

Originally posted by drugut:

In campaign, if you save in the deployment, when you load the game you can't recruit any unit because of a bug.

I am unable to reproduce this. Saving in the force selection phase should allow you to recruit troops when you load the game in again. If you press Accept and then save in the deployment phase, however, you won't be able to recruit more units when you load the game in again because force selection is already over.

If the latter is not what happened, it would be helpful to look at your saved game. If you take your query over to the Slitherine tech support board

http://www.slitherine.com/forum/viewforum.php?f=488

then we should be able to arrange for you to send me the saved game file to check.

I don't know of any way of doing that on this board.

[raven]

Sadly I never got the game to launch. Had to refund it.

Not seen anybody complain about the game not lauching, but since I have over 300 games that work I doubt it is my computer.

Will try and repurchase after some patches to see if this helps. Looks really interesting :).

[Zarkarion]

Originally posted by raven:

Sadly I never got the game to launch. Had to refund it.

Sorry to hear that. What, if any, error messages did you get?

[Sidd]

Game launches in a resolution that will not allow me to see the settings to change the resolution. Can't get past it. HELP.

[Zarkarion]

Originally posted by Sidd:

Game launches in a resolution that will not allow me to see the settings to change the resolution. Can't get past it. HELP.

Look in /Documents/My Games/FieldOfGlory2

There should be a file called Options.txt

In it there should be lines that look like this:

RezX 1920
RezY 1080

Make sure you don't have the game open, then change them to match your screen resolution.

That should hopefully sort out the issue.

[markakeen]

My game was working this morning, but now I keep getting error code 51 from steam when trying to launch.

I've validated the files, restarted steam, restarted my computer, uninstalled the game and re-downloaded, none of which has worked. Please help.

[Zarkarion]

Originally posted by markakeen:

My game was working this morning, but now I keep getting error code 51 from steam when trying to launch.

I've validated the files, restarted steam, restarted my computer, uninstalled the game and re-downloaded, none of which has worked. Please help.

I am not technical support, but can I suggest you also post this in the Slitherine technical support forum - here:

http://www.slitherine.com/forum/viewforum.php?f=488

As it probably gets checked more often than the Steam one. It is also easier to see when there are new posts on the Slitherine forum than it is on the sticky threads here.

[markakeen]

Thanks, I have just found the cause. My virus software F-Secure installed an update this afternoon, which caused DeepGuard to have issues with the game. I just added the Fields of Glory 2 install directory as an exclusion for DeepGuard

[Sidd]

Originally posted by Zarkarion:

Originally posted by Sidd:

Game launches in a resolution that will not allow me to see the settings to change the resolution. Can't get past it. HELP.

Look in /Documents/My Games/FieldOfGlory2

There should be a file called Options.txt

In it there should be lines that look like this:

RezX 1920
RezY 1080

Make sure you don't have the game open, then change them to match your screen resolution.

That should hopefully sort out the issue.

thanks, was able to fix it with this info.

[Captastic-GMan]

After starting Julius Ceasar campaign, I get to the first battle , select all my troops, select proceed, and the game crashes with the following unhandled exception error:

error code: 0xc000005 (this is an access denied code, no?)
error address: 0x0057c05e

Any ideas?

I was able to play the tutorial battles fine.

I did modify the resolution and anti-aliasing to their highest levels after the tutorial...

[Captastic-GMan]

NVM...The exception I encountered is now a known issue with attempting to proceed in a custom or campaign battle with less troops then able to purchase.

They are working on a fix...

[Zarkarion]

Originally posted by manahga:

NVM...The exception I encountered is now a known issue with attempting to proceed in a custom or campaign battle with less troops then able to purchase.

They are working on a fix...

The fix will be in the first patch - probably some time next week.