Failure to start - report here

[SamBC]

Please use this thread to report the game failing to start, or failing to start fully. Please include your system specs, and preferably a link to a pastebin of your dxdiag (use Google to find out what that means if you don't know).

This is not a place to rant about it, but feel free to express your displeasure in a polite and restrained way while reporting.

Other threads will be closed, or merged in here, at moderator discretion. We're trying to keep this thread to straight reports.

If you can start a game, but then crash, that's not this thread. If you can't get to the main menu, that is this thread. If the game crashes very soon after reaching the main menu, use this thread. If you're part way through setting up a game, or looking at the credits, or whatever, use a different thread.

DO NOT download supposed fixes from untrusted websites, torrents etc. Drivers should only come from manufacturer websites (either specific hardware manufacturers or nVidia/AMD/Intel)

It may help to provide your dxdiag report. Instructions on how to do this may be found in the OP of the "game crashing" pinned thread.

Things that have worked for some:

• Update graphics drivers. If you have Intel integrated graphics, and the OEM drivers (eg HP) are old, try installing the drivers provided by Intel. This will give you a warning that you have manufacturer-specific drivers installed, and should update from them; given that you can't, go with the Intel drivers. However, create backups and a restore point first, as there are some systems where the OEM drivers are actually necessary. If you don't have Intel integrated graphics, look at the AMD/nVidia website as appropriate. If you have integrated graphics that aren't Intel or AMD (or nVidia, if they make any), this game most likely won't work for you.
  
• Check whether you actually meet the minimum requirements. People with graphics that don't support DirectX10.1 report this sort of problem, generally. Some with under-powered cards that support the right version of DirectX will get a bit further and then crash, or get strange graphics problems.
  
• If it's Steam error 53, or "still encrypted", that usually means the install has gone slightly wonky in some way, or security software is getting in the way. It's a bit unpredictable.
  
• Some people got over these problems by running the VisualC and DirectX redistributables found in the game's install directory (in subdirectories, possibly). For some people that this hasn't helped, completely uninstalling these before reinstalling has helped.
  
• The problems with high-frequency displays discussed elsewhere (http://steamcommunity.com/app/65980/discussions/0/619569341114417237/) sometimes manifest as startup failure. If you have such a display, try turning your desktop refresh rate and/or resolution down, and seeing if you can start then. That's not the problem solved, but it identifies which version of the problem you have.
  
• Some people have reported that turning off stereoscopic 3D ('3D Vision') solves the problem. Some even report that turning it on and off again, when it was off to start with, helps.
  
• Disabling the Steam overlay has also been reported to help in some cases.
  
• If you use multiple graphics cards in SLI or Crossfire, try turning it off.
  
• If you were running the game fine under Windows 8, and it stopped working when you upgraded to 8.1, try completely removing the game and reinstalling it.
  
• It may be worth trying deleting config.ini, graphicsettings.ini and usersettings.ini under C:\Users\XXX\Documents\My Games\Sid Meier's Civilization Beyond Earth (or adjusted as appropriate for your system).
  
• Some report getting the game to work by disabling graphics helper or utility software like MSI Afterburner or FRAPS.
  
• For Win10 users, particularly those who upgraded their systems, verify all your game files if you have any problems. This is affecting lots of different games.
  
• Also, make sure your graphics drivers are updated, and don't trust Windows Update to do this. Most vendors have put out new drivers for Win10.

Some notes on those steps, and others, are found in another thread (http://steamcommunity.com/app/65980/discussions/0/619569341080266527/)

Another useful discovery from another forum user:

Автор сообщения: saturn1

Just in case anyone had problems starting the game that have two graphics cards I just thought I would mention that I could not get the game to start at all it kept saying failed to start unknown error. AMD control panel kept saying I had the latest driver that could be used for my laptop. I have 2 graphics cards the AMD being the most powerful. It would not let me update the AMD drivers for whatever reason until I had first updated the graphics card I never use when gaming the INTEL one.
1.Went to Intel website used their auto detect downlolad to download and install the latest driver.
2. Right after installing the new Intel driver the AMD control panel suddenly said I could update my AMD card. Once I updated and restarted my laptop Civ 5 beyond earth worked fine.
So in short make sure you update both your graphics cards. I could not update AMD without first updating my infieror intel card.
Everyone may have already known that but just thought I d share it just in case.

Some people still have problems after trying all of these things. I'm confident that Firaxis will be looking in to this. Providing dxdiags here, and reporting which solutions you've tried that haven't worked, might help them with that. Ranting and swearing will not.

If you want to be sure 2K know about your problem, and get official support, you need to contact 2K Support.

[vorik]

Автор сообщения: FletchGeek

I built a new PC and the game would not start. I had a black screen with the swirling death wheel in blue. I ran as Administrator and it works fine so I adjusted the program properties to always launch as administrators and it has worked two out of two additional tries now.

wow this worked for me too. I needed to make a shortcut on desktop to the executable, then needed to pin it to Windows 10 taskbar to get the option for Administrator. I already run Steam in admin mode, but looks like that isn't enough. I didn't need to change the refresh of my monitor.

it does take a bit of time for the main menu to appear, maybe 45 sec. even off an SSD

[Via Noir]

The game won't start whatsoever. After I press the Play button it shows the message "Steam servers are too busy to handle your request. Error 15". I am using a laptop with Intel i5 processor and an Intel graphics card. It doesn't start from the .exe file either.

Update: the problem is 100% with the Steam client because another copy of the game which is not tied to Steam starts perfectly on my computer.

Thank you in advance for any tips

[itsimaro]

press play, goes to 'running' tab, vanishes. prompts 'running' tab again. It is much like 'this is the song that doesn't end.'

[war114ren]

it will not start

[KBTカイザー]

updated all my drivers, fresh install(cloud save from previous comp install), Have an Intel HD 530 and a GeForce GTX 960M for video cards, and I am currently getting endless launch loops of opening the steam starting thing of picking between normal launch and AMD Mantle launch over and over again.

[plmiller1]

I'm running Windows 10, Intel HD graphics 630 with Intel Core i5, 12 GB DDR. Click on it in my Library. Won't load. Help!

[telcoken]

Happend to me as well. I put my dxdiag into paste bin at https://pastebin.com/brTcv4kA

[telcoken]

Автор сообщения: telcoken

Happend to me as well. I put my dxdiag into paste bin at https://pastebin.com/brTcv4kA

I tried disabling steam overlay and VR, but still no launch.
I tried running as administrator, but still no launch.
I uninstalled game, then reinstalled it and...
IT NOW WORKS!

[KillKeiko]

I downloaded and installed BE for the first time in a few years to see if it would run under Win10. However, it is telling me that DX11 is failing to start. So far, I have verified the files, tried different compatibility modes, turned off the Steam overlay/VR, deleting ini files, but no dice. =(

"The DX11 renderer failed to start. Please ensure that your system possesses a suitable graphics device with properly configured drivers."

PC: MSI GE62VR 6RF
Nvidia GTX1060, Drivers: 419.72
Intel(R) HD Graphics 530: keep turned off due to a conflict with the GTX
BIOS: E16JBIMS.105
DirectX Version: DirectX 12
Operating System: Windows 10 Pro 64-bit (10.0, Build 17134)

[vorik]

Автор сообщения: m_c_herlihy

I downloaded and installed BE for the first time in a few years to see if it would run under Win10. However, it is telling me that DX11 is failing to start. So far, I have verified the files, tried different compatibility modes, turned off the Steam overlay/VR, deleting ini files, but no dice. =(

"The DX11 renderer failed to start. Please ensure that your system possesses a suitable graphics device with properly configured drivers."

PC: MSI GE62VR 6RF
Nvidia GTX1060, Drivers: 419.72
Intel(R) HD Graphics 530: keep turned off due to a conflict with the GTX
BIOS: E16JBIMS.105
DirectX Version: DirectX 12
Operating System: Windows 10 Pro 64-bit (10.0, Build 17134)

I'm working with Nvidia drivers v.431.36 on a 1070. I typically don't install the latest and greatest Nvidia drivers, unless necessary.
Also using Win 10. V1903, build 18362 --- you need to update..

[KillKeiko]

Just to confirm, does BE run properly with that Win10/Nvidia combo? I tried the latest game ready Nvidia drivers but ran into a monitor issue and rolled back. Other current era games work fine. As for Win10, I generally delay major updates until they are stable and I have a weekend to install and debug any issues. Was going to do the May 2019 update until I read about problems with it.

Автор сообщения: vorik

I'm working with Nvidia drivers v.431.36 on a 1070. I typically don't install the latest and greatest Nvidia drivers, unless necessary.
Also using Win 10. V1903, build 18362 --- you need to update..

[jimbob1953]

reinstall

[vorik]

Автор сообщения: m_c_herlihy

Just to confirm, does BE run properly with that Win10/Nvidia combo? I tried the latest game ready Nvidia drivers but ran into a monitor issue and rolled back. Other current era games work fine. As for Win10, I generally delay major updates until they are stable and I have a weekend to install and debug any issues. Was going to do the May 2019 update until I read about problems with it.

Автор сообщения: vorik

I'm working with Nvidia drivers v.431.36 on a 1070. I typically don't install the latest and greatest Nvidia drivers, unless necessary.
Also using Win 10. V1903, build 18362 --- you need to update..

The last batch of Nvidia drivers I used was February 2019, and was on that until about May (probably when that Windows update came out). Gradually incremented thru the following months' Nvidia drivers till I found one that works for me for all the games that I play. I generally increment from there once a game fails to work right.

Windows Updates I install immediately. And yell a Microsoft as needed, preferably to a call center person so that cases get created, and call center managers panic about # of incoming calls. I think 3 months should be enough soak time for you. I called them twice this season :D

My gaming machine also isn't mission critical, so I'm okay with canarying thru.

[KillKeiko]

OK, so I bit the bullet and installed the May 2019 update. It took a few hours and seemed to hang at the 99% mark for quite a while but eventually finished. BE stopped showing the DX11 error but would not launch. So I uninstalled the game through Steam and deleted the entire directory. After another reinstall, the game finally worked. I am not even using any of the compatibility hacks either. Just finished a 4 hour session! =)

[Packman]

uninstall, get a refund