Unhandled Exception - crash on start up.

[Alex Jones]

The game crashes every time I get past the first video on start-up, with this window saying "Unhandled Exception: EXCEPTION_ACCESS_VIOLATION", and then an option to quit or to copy to clipboard. This is what it copied:

Unhandled Exception
Code: EXCEPTION_ACCESS_VIOLATION
Error writing address 0x9c0

Call Stack
-----------------------------------------------------
??? ! ??? ???, line 0
??? ! ??? ???, line 0

Anyone have the same problem, or know how to fix this? I've reinstalled the game 2 times already, no difference.

[Holographic]

Yea mine either takes 15 min to start past loading screen or does not start at all,Something is way wrong.

[Bad_Conduct]

Originally posted by Frobisher:

The game crashes every time I get past the first video on start-up, with this window saying "Unhandled Exception: EXCEPTION_ACCESS_VIOLATION", and then an option to quit or to copy to clipboard. This is what it copied:

Unhandled Exception
Code: EXCEPTION_ACCESS_VIOLATION
Error writing address 0x9c0

Call Stack
-----------------------------------------------------
??? ! ??? ???, line 0
??? ! ??? ???, line 0

Anyone have the same problem, or know how to fix this? I've reinstalled the game 2 times already, no difference.

Try validating the game files

Make any changes recently?

[Holographic]

I verified files,reinstalled,updated drivers,shut down all other programs,no recent changes.

[Alex Jones]

I just varified, no change. I'll try updating drivers. I haven't made any changes recently (that I know of).

[Bad_Conduct]

Are you running any anti virus applications?
Try disabling them

[Holographic]

It was the anti virus thx

[Alex Jones]

Eh, mine's still not working. Thanks for the suggestions though. I'm going to bed now, night night.

[Bad_Conduct]

Originally posted by Holographic:

It was the anti virus thx

Should be an exclude directories option in the AV, you should add your Steam libraries.

[Holographic]

It asks me to allow once or always.I said always .Still no load.I shut it down it loads. At least it runs.I will have to close my browser and AV and then remember to turn it back on after I play.

[Bad_Conduct]

Originally posted by Holographic:

It asks me to allow once or always.I said always .Still no load.I shut it down it loads. At least it runs.I will have to close my browser and AV and then remember to turn it back on after I play.

Which AV? Should be an exceptions options
Add an exception for the directory Steam is installed, the Steam EXE and the BE exe.

[White Smurf]

Tried validating, reinstalling entire game, disabling AV, running in screen-mode....same error every time.
Did a ticket on it, but all I can find on the forums is a guy reinstalling entire OS and putting steam+game on primary hdd, rather than secondary. - not truly understanding that "fix"

[Alex Jones]

Originally posted by White Smurf:

Tried validating, reinstalling entire game, disabling AV, running in screen-mode....same error every time.
Did a ticket on it, but all I can find on the forums is a guy reinstalling entire OS and putting steam+game on primary hdd, rather than secondary. - not truly understanding that "fix"

Yeah I've done all this ♥♥♥♥ too, nothing works. BUT, it does work on my desktop PC, just not this latptop (toshiba R830). No idea why, the origonal game worked when I first got it on this laptop.

[Holographic]

Yea mine acted up after working at first too. It was my AV. I allowed it through and it still wont launch,I have to shut it down.Could try shutting down windows firewall,but that`s a stretch.

[Alex Jones]

Just found out my Civ V is not working either, only this time is crashes before the intro video, not after. I think I'm just gonna reinstall steam, something's gone terribly wrong.

[Alex Jones]

Nope, that made no difference whatsoever. That really wasted a lot of time. Any other possible fix for this?