No In-game Music but Sounds (Mac)

[Pluto]

I turned down Music and SFX Volume to zero in the Options. When I tried to turn them back on again, only Effects started playing (pressing buttons, alerts etc.) but no music. I tried sliding the options back and forth, restarting the game, verifying the local files and reinstalling the game (All of it multiple times and in different combinations). I still can change the volume of the SFX Volume to zero or any other option reliably and there seem to be no other issues than this in my game

[Team17_Assist]

Hi Plutorian,

Sorry to hear you're having this issue.

Can you please go through the steps in this guide[support.apple.com]?

Are you using a headset or speakers?

Get back to us when you can.

Regards,
Team17 Support

[Pluto]

Dear Team17 Support,

I am using a Headset, however the issue also applies to when I use my built-in speakers.
I also want to emphasis that all other sounds are working out and in-game except for the game music. I went through the guide and it unfortunately didn't solve the issue.

[Team17_Assist]

Hey Plutorian,

Thanks for your reply.

Have you tried turning the music all the way to the max? And are you making sure to press accept when it asks if you want to keep the settings and starts counting down?

Can you please check through the following on this page[support.apple.com]?

Have you tried to turn the background music off and on again?
Please try to set it to off, apply the change, close and reopen the game then go to the settings and set it back to on.

Please also send us a screenshot of your system information which can be found via the steps below.

1. Expand the Apple Menu by clicking the Apple icon in the top left of the screen
   
2. Select About This Mac
   
3. Copy the information provided into your SYSTEM INFORMATION section

Ideally, this information would be provided with confirmation that your system has been fully updated and the exact system model if known.

You can add this to something such as Imgur and share the link with us.

Get back to us when you can.

Regards,
Team17 Support

[Guille]

I also have this problem, everything fine except for the music, which won't sound even after deleting and reinstalling the game, and turning off and on my device (i play in a macbook air btw)

[Team17_Assistance]

Greetings Guille,

Sorry to hear that this is happening - can you please follow the steps above and send us your system information so we can take a look?

Regards,

Team17 Support

[ItsCookie]

I also have this issue. I believe I have checked everything and it seems like everything is fine. What should I do?

[Team17_Assist]

Hi ItsCookie,

We have replied to your own post on this issue, please see there.

Regards,
Team17 Support

[zonai cat]

I have the same issue I've tried everything but it doesn't work