Switch controller pro is not working in game!

[JustinH.]

I've try to play this game via switch pro controller since it said that the controller is available. However, I can do nothing after launching the game but the controller is still working at the big picture mode at steam. Can anyone tell me if switch pro controller is compatible with the game or if there is any way I could solve the problem?

[Team17_Assistance]

Greetings CHGG_Justinian,

Sorry to hear that this is happening, let's try the below steps to see if it helps:

1. Unplug the controller
   
2. Launch the Steam client and click the controller icon at the top right to enter Big Picture Mode
   
3. Go to Settings > Controller Settings and make sure that "Playstation/Xbox/Generic Configuration Support" are all toggled on.
   
4. Then simply plug your controller and retest the game

Regards,

Team17 Support

[JustinH.]

Assistance,

Thanks for your suggestion, but it still doesn't work. I'm using Macbook pro 13''(MacOS Catalina 10.15.5). if there is any other way to solve the problem, that will be so appreciate it.

Regards,

Justin

[Team17_Assist]

Hey CHGG_Justinian,

Sorry to hear that did not help.

Do you have the Switch pro controller option toggled on?
Can you try with this turned on?

A player also mentioned that they disabled the pro section and turned the Xbox controller toggle on and this worked. Can you please try this (with just the Xbox toggle on, no others)?

We hope this helps!

Regards,
Team17 Support.

[JustinH.]

Yes, it works when I only just togged on the Xbox controller! It seems the game is not compatible with the switch pro configuration (hope it can be fixed some day). However, another problem appeared after I switch to the "mouse, keyboard and controller". The cursor just clicked insanely and kept dragging my view down to the bottom in the game. is there any way I can solve the problem?

Please help, thank you!

Regards,
Justin

[Team17_Assist]

Hey CHGG_Justinian,

We're glad that your first issue is now fixed!

As to your section, can you please change the settings from keyboard/mouse OR controller to just keyboard and mouse.
This should fix the issue for you.

Regards,
Team17 Support.

[JustinH.]

Yes, It fixed the issue but the controller was disabled as well. I can no longer use my controller in-game when I switch to just keyboard and mouse. Or, should I press any other button to activate my controller under the setting of just "keyboard and mouse"?

[Team17_Assist]

Hi CHGG_Justinian,

Are you trying to use both at the same time for two players?
Does it work if you press any button?

Regards,
Team17 Support.

[JustinH.]

Hi Assistance

No, I played on my own, with only one player. Under "mouse and keyboard" only section, the controller just like it didn't exist. Nothing happen when pressing any bottom on the controller. Under "mouse, keyboard and controller" section, if the controller was activated, the situation would be what I have described previously. Both section make me unable to play the game, and really frustrating me a lot. Please help!

Regards,
Justin

[Team17_Assist]

Hey CHGG_Justinian,

Can you set the settings to what you are using at the time?
This will happen because it is set to just mouse/keyboard.
You shouldn't need to have keyboard/mouse selected when only using a controller and vice versa.

Do they work on their own with the correct settings as the above posts?

Regards,
Team17 Support.

[JustinH.]

HI assistant

There is only 2 option for me to select: either"Mouse and Keyboard" or "Mouse, keyboard and controller" if I select the first one, the problem would be that I cannot control my controller in the game, If I choose the second one, the problem would be that the character I control would not be able to walk normally but can just move slowly in the game. Further, once I open the map or the setting, the screen will continuouslly moving downwards as if something was keep dragging me down. If there is any option that could only permit the controller, that will be great since I'm not using keyboard and mouse at all.

Hope this would not be confusing you a lot and making sense to you. Hopefully, this could be fixed as soon as possible, the problem make me frustrated and pissed me off.

Regards,
Justin

[Team17_Assist]

Hi CHGG_Justinian,

If you unplug the keyboard and/or mouse does the issue still occur?
Please try this and see if it helps.

Regards,
Team17 Support.

[JustinH.]

Hi assistant,

No, the issue still exists if unplugging all the keyboard and mouse. I've recorded the video to show you how the issue looked like. But it seems that there is no way to show you here.

Regards,
Justin

[Team17_Assist]

Hi CHGG_Justinian,

Thank you for creating a video to show us how the issue looks.

If you can create an email support here: https://www.team17.com/support/
Linking to this thread and explaining your issue, you can add the video there.

We'll get back to you as soon as we can through email.

Regards,
Team17 Support.

[JustinH.]

Hi Assistant,
I've tried to repost the issue at the website you gave me, but there was no place I could upload my video. Both of the channel only allow that file with maximum 1500 kb, but my video is around 10mb.

Regards
Justin

[Team17_Assistance]

Greetings CHGG_Justinian,

Would it be an option for you to upload the video on Youtube and then provide us with a link?

Regards,

Team17 Support