Controller not working when playing on Mac

[Maxuser4]

I am playing The Escapists 2 on my MacBook Pro, when I try to usa my controller it dose not work, as if the controller wasn't connected. I configured everything and the controller works fine when in big picture (Steam). Help.

[Team17_Assistance]

Hey Maxuser4! Welcome!

First of all, what model or brand of controller is it?

Second, do you have any 3rd party controller drivers/software running in the background whilst you play the game?

Thanks!

-Team17 Support

[Maxuser4]

Originally posted by Team17_Assistance:

Hey Maxuser4! Welcome!

First of all, what model or brand of controller is it?

Second, do you have any 3rd party controller drivers/software running in the background whilst you play the game?

Thanks!

-Team17 Support

Hi, My controller is an X-Box One controller designed for windows and disposes of a usb connection. I tested it on Mac without any type of 3rd party software and it worked fine on steam, steam can recognise it.

[Team17_Assistance]

Originally posted by ♛Maxuser4♛:

Originally posted by Team17_Assistance:

Hey Maxuser4! Welcome!

First of all, what model or brand of controller is it?

Second, do you have any 3rd party controller drivers/software running in the background whilst you play the game?

Thanks!

-Team17 Support

Hi, My controller is an X-Box One controller designed for windows and disposes of a usb connection. I tested it on Mac without any type of 3rd party software and it worked fine on steam, steam can recognise it.

Thanks for the information Maxuser!

One last thing to try before I pass this onto the dev team to further investigate:

1. Head into Steam Settings > Controller Settings
   
2. Click 'General Controller Settings'
   
3. Ensure 'Xbox' configuration is ENABLED and 'Generic Gamepad Config Support' is DISABLED

Let me know if that helps with you situation at all!

-Team17 Support

[Maxuser4]

Originally posted by Team17_Assistance:

Originally posted by ♛Maxuser4♛:

Hi, My controller is an X-Box One controller designed for windows and disposes of a usb connection. I tested it on Mac without any type of 3rd party software and it worked fine on steam, steam can recognise it.

Thanks for the information Maxuser!

One last thing to try before I pass this onto the dev team to further investigate:

1. Head into Steam Settings > Controller Settings
   
2. Click 'General Controller Settings'
   
3. Ensure 'Xbox' configuration is ENABLED and 'Generic Gamepad Config Support' is DISABLED

Let me know if that helps with you situation at all!

-Team17 Support

Yeah, tried that also. When using the controller in steam (big picture) it works perfectly, even in the controller settings everything is perfectly set up. When I join the Escapists, i try pressing something on the controller but it is as if the controller dose not exist. BUT: When I disconnect the controller, The Escapists tells me that the controller has been disconnected and to press A whenever the controller gets plugged back in, when I plug the controller back in, the popup dissapears but if you try to use the controller, again, nothing. Hope this helps.

[Krepp]

I have exactly the same problem, but I play on Windows. I've got a Free wired controller who works perfectly in bigpicture. I tried with directx 9, x360ce, nothing happens. Can you help me please?

[Krepp]

OK, I've found! You just must to uninstall Steam and install again (that's just a problem in the files)!

[Team17_Assistance]

Originally posted by ♛Maxuser4♛:

Originally posted by Team17_Assistance:

Thanks for the information Maxuser!

One last thing to try before I pass this onto the dev team to further investigate:

1. Head into Steam Settings > Controller Settings
   
2. Click 'General Controller Settings'
   
3. Ensure 'Xbox' configuration is ENABLED and 'Generic Gamepad Config Support' is DISABLED

Let me know if that helps with you situation at all!

-Team17 Support

Yeah, tried that also. When using the controller in steam (big picture) it works perfectly, even in the controller settings everything is perfectly set up. When I join the Escapists, i try pressing something on the controller but it is as if the controller dose not exist. BUT: When I disconnect the controller, The Escapists tells me that the controller has been disconnected and to press A whenever the controller gets plugged back in, when I plug the controller back in, the popup dissapears but if you try to use the controller, again, nothing. Hope this helps.

Thanks for the additional information Maxuser and for trying out our suggestions. Could you provide us with an output log too? If you don't know how to access the output log, it is located in:

\Steam\steamapps\common\The Escapists 2\TheEscapists2_Data

If you can, upload a copy of the 'ouput_log' file so we can further investigate the issue.

Also, do you experience this issue with any other games on your MacBook Pro?

Cheers!

Originally posted by Calipo320:

OK, I've found! You just must to uninstall Steam and install again (that's just a problem in the files)!

We're glad to hear you were able to resolve your issue too Calipo, thanks for reporting in!

-Team17 Support

[Krepp]

Euh... When I install it again, it worked but the vertical axe of my left joy-stick didn't function, so I install Steam again a second time and now I've got the same problem as at start...

[Maxuser4]

Originally posted by Team17_Assistance:

Originally posted by ♛Maxuser4♛:

Yeah, tried that also. When using the controller in steam (big picture) it works perfectly, even in the controller settings everything is perfectly set up. When I join the Escapists, i try pressing something on the controller but it is as if the controller dose not exist. BUT: When I disconnect the controller, The Escapists tells me that the controller has been disconnected and to press A whenever the controller gets plugged back in, when I plug the controller back in, the popup dissapears but if you try to use the controller, again, nothing. Hope this helps.

Thanks for the additional information Maxuser and for trying out our suggestions. Could you provide us with an output log too? If you don't know how to access the output log, it is located in:

\Steam\steamapps\common\The Escapists 2\TheEscapists2_Data

If you can, upload a copy of the 'ouput_log' file so we can further investigate the issue.

Also, do you experience this issue with any other games on your MacBook Pro?

Cheers!

Originally posted by Calipo320:

OK, I've found! You just must to uninstall Steam and install again (that's just a problem in the files)!

We're glad to hear you were able to resolve your issue too Calipo, thanks for reporting in!

-Team17 Support

Hi, I don't know how to get to the game files since I am on a MAC, I do not experience other problems on other games. Everything works fine.

[Team17_Assistance]

Originally posted by ♛Maxuser4♛:

Originally posted by Team17_Assistance:

Thanks for the additional information Maxuser and for trying out our suggestions. Could you provide us with an output log too? If you don't know how to access the output log, it is located in:

\Steam\steamapps\common\The Escapists 2\TheEscapists2_Data

If you can, upload a copy of the 'ouput_log' file so we can further investigate the issue.

Also, do you experience this issue with any other games on your MacBook Pro?

Cheers!



We're glad to hear you were able to resolve your issue too Calipo, thanks for reporting in!

-Team17 Support

Hi, I don't know how to get to the game files since I am on a MAC, I do not experience other problems on other games. Everything works fine.

Hey there!

On Mac the relevant files should be found in either of these locations here:

/Users/XXX/Library/Application Support/Steam

OR

~/Library/Application Support/Steam

OR

You can press 'Go' on the top navbar, hold 'Alt', click 'Library' and then 'Application Support'. Here you will find Steam which should point you in the correct direction of the Steam local files including the 'steamapps' folder. Then simply follow the original directory instructions to find the output log.

Hope this helps!

-Team17 Support

[Team17_Assistance]

Hey Maxuser4!

As an update to this issue, we have been looking into Xbox One controller support on Macbook Pro/OSX. Internally, we have not managed to get the Xbox One controller working natively (on both wired and wireless setups) with the Macbook Pro as there are no official, Apple certified drivers for the controller and 'Plug and Play' does not work. It may be that the controller only works on Steam's interface as the program offers 'generic gamepad support'.

The only way in which you would be able to get the controller to work in-game would be to install 3rd party drivers which we have not tried nor can recommend currently for use in the game.

If you would like to read more about Xbox One controller support on OSX, we have found this article here which talks more in-depth about the issue [www.tekrevue.com]

As this is an issue that is out of our control, we don't have any official response to this issue unfortunately

-Team17 Support