Game not loading

[I am Saco]

Yestarday the game worked like a charm, but unfortunatelly today the game freezes when starting up.

Content of the "output_log" file:

Initialize engine version: 2018.4.18f1 (61fce66342ad)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1080 (ID=0x1b80)
Vendor:
VRAM: 8079 MB
Driver: 26.21.14.3200
Begin MonoManager ReloadAssembly
- Completed reload, in 0.135 seconds
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

UnloadTime: 0.537500 ms
LoadCrossPlatformCameraScene()

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Calling steam init

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

0 1281710 True 'BoxVR - Essentials Pack' 1024

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

1 1288240 True 'BoxVR - Extreme Pack' 1024

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

1281710 is purchased

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

1288240 is purchased

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Fallback handler could not load library D:/SteamLibrary/steamapps/common/BOXVR/BOXVR_Data/Mono/SaveData
Fallback handler could not load library D:/SteamLibrary/steamapps/common/BOXVR/BOXVR_Data/Mono/SaveData.dll
Fallback handler could not load library D:/SteamLibrary/steamapps/common/BOXVR/BOXVR_Data/Mono/SaveData
Fallback handler could not load library D:/SteamLibrary/steamapps/common/BOXVR/BOXVR_Data/Mono/libSaveData
Fallback handler could not load library D:/SteamLibrary/steamapps/common/BOXVR/BOXVR_Data/Mono/libSaveData.dll
Fallback handler could not load library D:/SteamLibrary/steamapps/common/BOXVR/BOXVR_Data/Mono/libSaveData
Steamworks language is english

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Main Package Exists

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Index located in package: PackageIndex.json

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

DLC index: purchased = True

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

DLC Count = 3

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Index located in package: PackageIndex.json

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

DLC index: 1281710 purchased = True

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Index located in package: PackageIndex.json

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

DLC index: 1288250 purchased = False

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Index located in package: PackageIndex.json

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

DLC index: 1288240 purchased = True

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Init Camera

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

wait on system controller

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

wait on platform status

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

DLC loaded. Noof workouts = 65

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Loading main

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

BoxVR_Survival initialised. Noof sequences = 8

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

playlistSaves 0

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Loaded user settings from steam

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Account loaded

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Version number:1.3.7417.32060

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

ACCOUNT CLOUD SAVE STARTING

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Account saved

(Filename: C:\buildslave\unity\build\Runtime/Export/Debug.bindings.h Line: 45)

Setting up 4 worker threads for Enlighten.
Thread -> id: 7d0 -> priority: 1
Thread -> id: 36c8 -> priority: 1
Thread -> id: 2054 -> priority: 1
Thread -> id: 296c -> priority: 1


Hope you can fix it, I use this game to do my workouts :(


Editt*
Up to now I tried:
- Restarting Steam
- Restart my computer
- Reinstall the game
- Update base stations and controllers
- Disable Antivirus
- Disconnect my second monitor

[mithur]

Exactly the same happens to me. Only change in my environment, is the new SteamVR version.
I've also tried updating NVidia driver, it didn't work either.

[FalconXY]

Same problem here. Game does not start. Black screen in WMR headset with Steam. On Monitor there is only a bright grey screen.
Game does not start up Mixed Reality Portal and SteamVR as it was before.

But even if I start both manually then the game won't start.

Perfect testing my fellow devs.
If all the games problems that came up in the last year after release of the final version were still not fixed with this update then I'm gonna leave my negative feedback on Steam store page.

I like the game but fix it before you put all time into payed DLC !

[cathcort]

Didn't buy DLC but won't load despite rebooting etc.

[Eyebox]

Same issue. Game loads, logo in the middle of the screen say next up. The room apparently loads because you can music and ambient gym sounds. Back on the computer screen, just a gray screen with horizontal blue bars in the right corner. Exiting out of the game in VR doesn't kill the game. Only alt-F4 closes the game.

SteamVR update and I assume it got the BoX VR update but can not tell for sure. It doesn't say it needs to be updated.

Worked fine on 2/22/2020.

[KamiNo0toko]

Same here, just went to use today and it just hangs after Unity Logo to a grey screen, with Next Up forever loading on VR Screen

[9evil69]

game is not working anymore! i tried everything and it wont launch

[TheLedZepplin]

Same here. Yesterday/today's update broke the game. Frustrating because I bought it Wednesday and was really enjoying it.

[JediMaster_JP]

same here. i can hear a music in the background but just black screen

[punisher1227]

Same here, unity logo and black screen. Restart and Reinstall tried but didn't work any more

[jaundicedjody]

Same. :(

[Rob]

Bump, Not loading, just stays on the Next Up loading screen, Can hear the music start in the background but nothing loads.

[MegaXeracH]

Same problem here, the game is broke after the yesterday update.

Not start, nothing in the HMD (the SteamVR loading screen really) and only the hall music. In PC monitor, shows Unity logo at start, but all the screen grey after.

I'm glad I haven't bought the DLCs yet.

RTX 2080 TI + WMR Lenovo Explorer

[76561198993006414]

Hi everyone - sorry for the issues you've been experiencing. I've made a thread here to keep everyone updated: https://steamcommunity.com/app/641960/discussions/2/2268068817141899730

[I am Saco]

Good job and thanks for the feedback!

[Phrogz]

Originally posted by Eyebox:

Same issue. Game loads, logo in the middle of the screen say next up. The room apparently loads because you can music and ambient gym sounds. Back on the computer screen, just a gray screen with horizontal blue bars in the right corner. Exiting out of the game in VR doesn't kill the game. Only alt-F4 closes the game.

SteamVR update and I assume it got the BoX VR update but can not tell for sure. It doesn't say it needs to be updated.

Worked fine on 2/22/2020.

Exactly the same for me, worked fine two days ago.