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Hi there!
Unfortunately windows 7 is not a compatible windows version with the sim. However there are plenty of users who have found ways to get their machines to work with the sim, but the complications involved are a bit too problematic for us to support the older version of windows.
I'm sorry for any issues this causes you. You may want to look into a Codec pack for windows as well.
You can also send me a help ticket and I can attempt to help you with this and see if we can get it working! I wouldnt mind at all! https://drlracingsimulator.zendesk.com/hc/en-us/articles/115001151392-Submit-a-Help-Ticket
Talk soon!
TK