Problems with running on Windows

[Jivchik]

On the startup screen with "connection to the server" drl just shows "Troubles with runnig DRL"
Uninstal and rebooting PC had no effect.
This begins after september update.

[TuPak]

me too! Help!!!!

[dero273]

bougth the game 15 minutes ago and have the same problems.

[76561198818980593]

Hello,
if you are experiencing this issue, could you please locate your player.log and output_log files along with your dxdiag

{LINK REMOVED}https://drlracingsimulator.zendesk.com/hc/en-us/articles/115003860012-Locating-your-DRL-Sim-Output-Player-log

and send them in a support ticket here:

{LINK REMOVED}https://drlracingsimulator.zendesk.com/hc/en-us/articles/115001151392-Submit-a-Help-Ticket

In the short term, if you are using a laptop, please try connecting it to an external display or setting the drlsim.exe to your dedicated gpu.

Thanks

[TuPak]

Thanks for the quick help! The problem was solved by updating the video driver.

[Unonigel]

This was a solution at first for me but a new one popped up after I install the latest drivers for OSX that this problem reared it's ugly head again, through the game I lose video and don't know where to start, I reinstall the drivers from the OEM and it helped but I need to find the files that you mentioned DRL_Wyatt, please

[76561198818980593]

We had a hotfix for OSX issues about a week ago, make sure that your version of the Sim is up to date either by trying to force an update or just reinstalling the game. After that make sure that you've whitelisted or at least allowed the DRL Simulator on any anti-virus software that you have.

If you still have issues after that, please open up a support ticket with us and we can offer more personalized help.

Thanks

[Unonigel]

Ok I will try to reinstall and see if that helps, thank you

[Unonigel]

I'm not sure what it is but I am still hitting a wall it still drops the video but not the audio but the kicker is that all buttons and triggers are still located where they should and when I click on one the game crashes, Help me Obi wan

[76561198818980593]

Are you running the game in Exclusive mode, Fullscreen mode, or windowed mode?
If you have multiple monitors you should be running in either windowed or fullscreen mode, if not then maybe try Exclusive mode in the graphics settings.

Are you on a laptop/desktop? Windows/Mac? What GPU?

Thanks