"EAC index not found" error, can't play

[Snake]

The game with the new DLC worked fine yesterday, I did all the tracks in South America and the stadium.

Today I get "EAC index not found" on launch. I tried repairing the Easy Anti-Cheat Install in the game's dir, same error.

Please advise because I can't play.

[Scruffy McGuffy]

Did you run the EAC app?

[Snake]

I did, and hit "Repair", which uninstall and reinstall is. Tried restarting both UPlay and Steam.

Same error.

[Snake]

Just verified game files, same error.

[UbiCosmos]

Hello,

Please reach out to our Support Team[support.ubi.com] for assistance.

[Snake]

You mean the support team who still haven't resolved a Trials Rising ticket I filed in early May? Yeah, thanks but no, thanks!

[Hades]

For me now it's "Failed to start EAC client" i wasn't able to launch the game since the update.
I got the dlc Crash and sunburn but i only got the Crash part :/ (hahaha....)

[Hades]

https://www.reddit.com/r/TrialsGames/comments/d4zoqs/game_not_starting_pc_major_bug_after_trials/

This worked for me you should uninstall Hamachi if you have it on your PC.

[Snake]

I didn't have hamachi. Ubisoft fixed their ♥♥♥♥ and the game works fine now.

Always great to have to wait a week to play the content you preordered in April.

[Snake]

Are you f%&( kidding me, Ubisoft?

I could play the game in the morning, the error was gone. Now it's back again.

How can one game work and then not work within the span of a single day?

[BoS | BottleofScotch]

Did you try: C:\Steam\steamapps\common\Trials Rising\EasyAntiCheat open"EasyAntiCheat_Setup.exe" and "repair"?

[Snake]

I did, even before I posted this topic.

[Doctor Hades]

I have the same issue when starting the game (Uplay version)... it loads to the Press Enter screen and the video plays in the background but then a Security Error box pops up with “EAC index not found”. The game worked fine previously until the last update earlier on this month.

I’ve tried repairing EAC and even uninstalled and reinstalled it. Same error. I even verified the game twice before I uninstalled it from my D drive and installed it on my E drive. No joy, same error each time. I even tried running the launcher manually as an admin but the game just stalls on the splash screen. So I set Run as admin on the game executable itself but that just loads to the same error.

Thinking a cumulative Windows Update for build 18362 19H2 was the culprit, I ran several other Uplay EAC games such as The Crew 2 and The Division 2 but those work fine.

So what is going on here? I play dozens of games and this is the only current game that refuses to load properly due to EAC.

PC specs: i7-4770K, 16 GB, GTX 1080 Ti, Windows 10 Pro v1903 build 18362.10022 64-bit. I am using the latest v436.30 WHQL driver from NVIDIA for my graphics card.

[Snake]

What is going on here is the usual - the developers are completely clueless and don't care about their paying customers.

I bought the season pass as preorder, can't refund anything now.

Fool me once, Redlynx...

[Polo RL]

Same problem...

[Snake]

Jesus Christ, STILL?

I uninstalled shortly after that last post and was wondering whether I should try playing it now...