Always Crashing After Intro Scenes

[LJay24]

I really need someone to help me with this, basically when I enter the game either regular or DX11, it usually crashes after it says "Featured Presentation". I've tried a ton of things to fix this, compatibility mode, changing nvidia control panel settings, running in a window, etc. But none of them seem to work.
I want to play this game but I fear I can't anymore. It worked for me a couple of days ago, but for some reason it stopped working correctly. Please note, no display drivers were updated within that time frame.

Specs:

Intel Core i5-6300HQ
NVIDIA GTX 960M 4GVRAM
Intel HD Graphics 530 (On board, not used for games)
16 GB Dual Channel DDR3
TOSHIBA THNSNK256GVN8 M.2 256GB SSD

[LJay24]

Can someone please help me, I'm getting very impatient

[TheCookerSS]

I have the same problem - what is the solution?

[vester]

FOUND THE SOLUTION:

The game does not like some Sound cards, and crashes.
Fix: install av-cable (a virtual soundcard, that can send the sound to another sound card)

How I found out:
Ninjago places a minidump file in appdata when it crashes. I opened it in Visual Studio and saw it was XAudio2_7.dll, and downloading symbol files from MS pointed at CX2SourceVoice::Initialize...
My laptop can play the game, but with a TV in hdmi, the audio is not sent there, but staying on the PC. I guessed it could be something to do with this, and was right..

Hope this message might help someone in the future with the same problem

[Yiab]

Originally posted by vester:

Ninjago places a minidump file in appdata when it crashes. I opened it in Visual Studio and saw it was XAudio2_7.dll, and downloading symbol files from MS pointed at CX2SourceVoice::Initialize...

How can I find the minidump file in question? Would you be willing to share the folder location or filename?

[vester]

type %appdata% in to explorer.. And find the game there.. There should be dumps there when it crashes

[The toilet]

Click the menu button when cutscene is about to start to try different settings like V-sync, change resolution and window mode. If you can't get into the options menu, when the game launches, press ALT + ENTER so it moves into windowed mode.

This worked for me.

[mojito_classic]

game was realeased 2017..
by that time, there was no win11. the game specs only goes up to win10
.. check store page

so: win11 users will face lots of crashes
on win10 works perfect, not a single crash

[Yiab]

Originally posted by eSports/Caydance/:

game was realeased 2017..
by that time, there was no win11. the game specs only goes up to win10
.. check store page

so: win11 users will face lots of crashes
on win10 works perfect, not a single crash

FYI I am using win10 and it crashes often enough to be unplayable.

[mojito_classic]

Originally posted by Yiab:

FYI I am using win10 and it crashes often enough to be unplayable.

i can tell you from what i have tested
on win11 i cannot even finish the tutorial
on win10 i played 2h without problems at all

[Wrenn]

Originally posted by *****EASYJET®:

Originally posted by Yiab:

FYI I am using win10 and it crashes often enough to be unplayable.

i can tell you from what i have tested
on win11 i cannot even finish the tutorial
on win10 i played 2h without problems at all

well then that doesnt help solve anything does it? if they are using windows 10 then the windows version isn't the issue.